A powerful PSA is useless if it stands alone. Disconnected tools don't just create frustration; they bleed billable hours and create operational blind spots. Stop the leak: learn how integration turns your scattered apps into a unified profit engine.

PSA platforms shape how MSPs manage tickets, projects, billing, and service delivery. While HaloPSA works well for many teams, others explore HaloPSA alternatives to find simpler onboarding, better automation, or more transparent pricing that fits their workflows.

Is the next step of RMM evolution truly autonomous?

Keeping your data safe is more than a priority for us at SuperOps; it’s a core tenet of our philosophy that we strive to uphold every day.

Agentic AI is the next evolution of automation for MSPs. Learn all that you need to know about agentic AI - what it means, how it works, and how MSPs can start leveraging agentic AI tools to streamline service delivery, boost efficiency, and stay ahead of the curve.

We are thrilled to announce that SuperOps has been recognized as a Category Leader in the RMM space for Q1 2025 by Channel Program, a leading aggregation platform where thousands of MSPs and IT professionals share their unfiltered reviews of the tools they use every day.

The CrowdStrike outage was horrendous, especially if your MSP had to rescue clients surrounded by lots of BSOD.

The recent Microsoft outage sent shockwaves across industries, causing disruptions that ranged from flight delays to halted business operations. In a world where technology is the backbone of almost every operation, the outage has served as a stark reminder of how interdependent our IT infrastructure truly is. . For MSPs, this outage was particularly challenging as it highlighted the critical role they play in maintaining business continuity and managing IT services for their clients.

Navigating the MSP cybersecurity challenges and opportunities: AMA with Cybersecurity expert Amy

SuperOps is also set to launch Project Vision X, the MSP’s personal guide to business success.

Addressing concerns on the phishing campaign using a trojanised Minesweeper clone.

Network monitoring and remote management of devices are integral parts of IT management working as effective guardrails against IT infrastructure challenges.

A quick visual guide to the common challenges faced by sales persons in the MSP industry and tips on how to overcome them.

New to lead generation? Here's a quick beginner's guide to generating MSP leads online... Even if nobody is going to your website.

Cold calling still works, if you do it right. Here's how to leverage cold calling to fuel your MSP marketing engine. A marketing lesson from Nate Freedman, the MSP marketing expert and the CEO of Tech Pro Marketing & Ulistic.

Networks have advanced. Your monitoring should, too.

Here’s why a bad review every once in a while is healthy.

If the last year-in-tech has taught us anything, it is that Artificial Intelligence (AI) is not far out in the future; it is right here, right now. The question that you need to find an answer to, if you haven’t already, is how are you going to incorporate AI in your daily work and lives to ensure you are making the best use of it. This article should help you get to that answer.

Recurring revenue is an MSP’s backbone around which the success of business relies on.

For decades, Artificial Intelligence was seen as this futuristic entity in science fiction movies that we might see at some point in our lifetimes.

Set your MSP apart with clear and measured Service Level Agreements you frame with your customers.

Rising M&A activity through the pandemic

There are mistakes you can sweep under the rug and there are mistakes that pull the rug from under you.

MSP owners work tirelessly to build great brands, awesome teams, and an enviable portfolio of clients. But they don’t have to keep at it forever.

The fear of recession may be looming over everyone’s heads, but MSPs are traditionally less prone to economic vagaries.

Many MSP tech providers believe "they can” increase prices and customers will have to accede. SuperOps philosophy is different.

On why marketing is all about speaking the language of customers.

Startups live and die by the people working for them.

When it comes to protecting the peace of mind of our customers, we don’t settle for anything less than the gold standard.

We all want our business to be at its productive best to ensure that we’re making the most of the opportunities we have. But productivity only translates into tangible value when it’s channeled in the right direction.

The demand for managed service providers (MSPs) has been on the rise in recent years, as more and more businesses recognize the value of outsourcing their IT services, support, and strategy to specialized professionals.

Why end-of-year planning is important and what MSPs can do to finish the year on a high note.

G2, one of the world’s best software marketplaces, and a review platform trusted by millions of buyers worldwide, just awarded SuperOps with 17 badges across categories like Best Support, Best est. ROI, and more. SuperOps officially steps into the High Performer quadrant in G2’s Winter 2023 announcement.

Staying true to our vision of providing a unified platform for MSPs for all their business operations, we bring to you powerful quote management functionality built into SuperOps. Enough with the struggle of juggling multiple tools all day, every day.

Kiss goodbye to billing surprises, cluttered quotes, and last-minute pushbacks. Say hello to predictable cash flow.

Unpredictable cash flow can be the silent killer of growth, efficiency, and ultimately your ability to stay in business.

I have always believed that building a startup or a product is a privilege and a responsibility not to be trifled with. When customers and employees put their trust and faith in us, we need to live up to it. Also, the impact that a successful startup can create is immense, for not just the employees and customers but also for the larger community. That is why we want to be mindful of the manner in which we go about creating and scaling SuperOps, both as a startup and as a product. We wanted to be very clear about the philosophy we would follow.

Do you really need to list all of your services on your website and turn it into a really long catalog? Here are 3 reasons why you don't need to.

Onboarding a new client must be thoughtfully done, and security needs to be built in every step of the way.

We heard a few weeks back from a couple of little birdies that the weather forecast for DattoCon was moody and gloomy. We wanted to bring our friends at DattoCon a little bit of fun and sunshine and, boy, did we!

Everyone’s looking for an easier and faster way to get their work done. For IT, the faster way is cloud solutions. Before we get into why you should opt for the cloud, let's understand what cloud and on-premise solutions are.

Just getting cyberliability insurance is never enough. Find out what else you need to do.

On burnout in IT phone support reaching frightening levels and how to curb it.

44% of companies say IT downtime can cost up to $1 million per hour. But revenue is not the only cost of downtime.

Business profitability measures how efficiently a company generates profit after accounting for all direct and indirect costs. It reflects the organization’s ability to convert revenue into sustainable financial gain.

Are you a vendor or a partner?

The world today runs on SaaS - Software as a Service. It has never been easier to plug in and use software to simplify and automate a variety of business processes. It’s no surprise that businesses, big and small, use a variety of cloud solutions to ramp up their operations. But it’s a different story for MSPs who manage and procure it for their clients.

In an ideal world, you don’t have to worry about business security. You don’t have to worry about data thefts. You don’t have to worry about losing your valuable business.

A vCIO (or virtual chief information officer) is someone who oversees the technology strategy of an organization's IT infrastructure on a contractual basis

There are dreams, and then there are DREAMS. “Road to 1 Million” is one of our DREAMS.

The significance of proper IT documentation and how to do it.

Cyber-attacks have grown in risk and complexity over the years, made apparent by the increasing number of large-scale data breaches and compromises in the news each day.

The great email fatigue is real.

Clients don't want to know or talk about MDR, firewall log reading, or security training, but they do want their business to be completely secure. Communicating the right message makes all the difference.

It's about time MSPs saw automation as a competitive edge.

Spoiler: It's not easy.

A reliable ticketing system to boost MSP efficiency ensures that all client requests are tracked and resolved promptly. Understanding the advantages of a ticketing system helps MSPs streamline workflows and improve service quality.

A PSA built especially for MSPs? Does it make a difference?

Connect with your prospects and customers effectively by following these basics of email marketing.

Welcome to the SuperBook series, where we review books that will help you level up your MSP business. This edition covers “Updating servers doesn't grow your business” by Paul Green.

Cyberattacks can cause serious repercussions to a business that go beyond losing a few thousand dollars or losing a few clients. Is your single layer of defense good enough anymore?

To offer security to clients, MSPs must start at the very beginning - with client data.

Join Chris Timm, author, MSP owner, and expert on all things PSA, as he explains how to leverage your PSA tool to build a profitable MSP.

What does it take to be the modern MSP your clients are looking for?

The tech world is rife with AI startups, and every other company comes with a ‘.ai’ domain name, promising product features driven by AI. Why, SuperOps is one too!

Cybersecurity: More than due diligence.

Heartfelt conversations, inspirational calls to action, 186 pints of beer and 8 bottles of wine - all this and more were consumed at our first in-person SuperSummit in London, focused on helping MSPs navigate the path to 1 million with ease.

It’s time to trade that extra documentation tool. For a tool that’s more effective. For a tool that's accessible. For a tool that’s built into your workspace. For SuperOps.

TL;DR: Your MSP relies completely on your, and your technician’s, ability to deliver exemplary service to your clients. PSA helps you do just that.