For decades, Artificial Intelligence was seen as this futuristic entity in science fiction movies that we might see at some point in our lifetimes.

Set your MSP apart with clear and measured Service Level Agreements you frame with your customers.

We all want our business to be at its productive best to ensure that we’re making the most of the opportunities we have. But productivity only translates into tangible value when it’s channeled in the right direction.

The demand for managed service providers (MSPs) has been on the rise in recent years, as more and more businesses recognize the value of outsourcing their IT services, support, and strategy to specialized professionals.

Why end-of-year planning is important and what MSPs can do to finish the year on a high note.

Staying true to our vision of providing a unified platform for MSPs for all their business operations, we bring to you powerful quote management functionality built into SuperOps.ai. Enough with the struggle of juggling multiple tools all day, every day.

Kiss goodbye to billing surprises, cluttered quotes, and last-minute pushbacks. Say hello to predictable cash flow.

Unpredictable cash flow can be the silent killer of growth, efficiency, and ultimately your ability to stay in business.

Onboarding a new client must be thoughtfully done, and security needs to be built in every step of the way.

Everyone’s looking for an easier and faster way to get their work done. For IT, the faster way is cloud solutions. Before we get into why you should opt for the cloud, let's understand what cloud and on-premise solutions are.

Just getting cyberliability insurance is never enough. Find out what else you need to do.

On burnout in IT phone support reaching frightening levels and how to curb it.

44% of companies say IT downtime can cost up to $1 million per hour. But revenue is not the only cost of downtime.

The world today runs on SaaS - Software as a Service. It has never been easier to plug in and use software to simplify and automate a variety of business processes. It’s no surprise that businesses, big and small, use a variety of cloud solutions to ramp up their operations. But it’s a different story for MSPs who manage and procure it for their clients.

In an ideal world, you don’t have to worry about business security. You don’t have to worry about data thefts. You don’t have to worry about losing your valuable business.

The buzz around AI and machine learning refuses to quiet down. In recent years, professionals from a diverse array of industries have been taking interest in AI, ML, automation, and cybersecurity, and the manner in which these technologies are transforming the way people live.

The roles of a vCIO, the advantages and disadvantages of employing a vCIO, and what it means for MSPs.

The significance of proper IT documentation and how to do it.

Cyber-attacks have grown in risk and complexity over the years, made apparent by the increasing number of large-scale data breaches and compromises in the news each day.

Clients don't want to know or talk about MDR, firewall log reading, or security training, but they do want their business to be completely secure. Communicating the right message makes all the difference.

Heartfelt conversations, inspirational calls to action, 186 pints of beer and 8 bottles of wine - all this and more were consumed at our first in-person SuperSummit in London, focused on helping MSPs navigate the path to 1 million with ease.

When modern warfare is increasingly being fought in the digital world as much as in the physical world, cybersecurity becomes a matter of prime concern. And MSPs become warriors on the digital frontlines as they focus on keeping their clients, ranging from Government organizations and business conglomerates to NGOs and small businesses, safe. 

An in-depth look at outsourcing IT through managed services — the importance, benefits, and factors to keep in mind to ensure you outsource your ITSM with complete confidence.

In the final part of this series on security, find out why Zero Trust Network Architecture should be baked into the core design of your networks.

Do what you do best and outsource the rest.

Achieving fail-safe security isn’t easy, especially in today’s cloud-first, perimeter-less, digital workplace. That doesn’t mean it isn’t possible.

Products don’t sell themselves, it’s people who do. Here’s how to find the one for you.

Learn how to build, deploy, and manage your security stack, in part three of this series on security.

The managed services industry has traps and pitfalls like any other. Not having the right tools is the easiest to avoid.

To tier or not to tier - that’s always the question when building out the security offerings your MSP will offer clients. Find out what fits you best in this second part of the series that builds upon the personal experience of the author.

All of us have different New Year’s resolutions as we’re gearing up for 2022. For some, it might be to start a new habit, and for others, it might simply be to do better than the last year.

PowerShell is Microsoft's task automation platform that enables users to automate an array of tedious administrative tasks with the help of scripting (cmdlets or command-lets).

If you’re an MSP and haven’t been under a rock, you probably have a pretty good idea that cloud computing is here to stay.

With companies popping up everywhere and tech being at the center of it, the need to effectively manage their IT needs is now more than ever.

Artificial intelligence or AI has become much more than a buzzword in the IT industry over the last few years.

It’s an exciting thing to land a new managed service client. You want to make sure that they have a great experience right out of the gate with your company.

IT is the machinery behind any modern company’s services and operations.

There is a lot to keep track of when managing your MSP. You need to make sure that your service offering is strong and that you are consistently meeting SLAs.

As we move forward into 2021, despite all the changes that the WFA (Work from Anywhere) shift has wrought, most of us consider desktops and laptops the most vulnerable targets.

If you’re a managed service provider there are a lot of different ways to price your services.

It's exciting when your MSP starts to grow. It's even more challenging when you realize that you can't do it all yourself.

One of the more commonly repeated tropes you will encounter as an MSP is the need to standardize your “stack,” that is, your offerings and the tools you use to deliver them. Like many of these aphorisms, there is some real wisdom here, but things are never as simple as thought leaders would have you believe. With that in mind, we can look at this admonition in a bit more detail to see why it is worth the effort to achieve.

There are a lot of things to think about when starting or growing your MSP. One important topic that shouldn’t be overlooked is building a rock-solid MSP tech stack.

The concept of business continuity plans has been around since the 1970s. It was developed as a means to minimize technical and operational difficulties after a hazard.

A few years ago, many MSPs were happy enough to place a firewall, set it up, and walk away.

Remote monitoring and management (RMM) tools, closely followed by professional services automation (PSA) tools, are an MSP’s bread and butter. RMM plays an integral role in helping IT professionals monitor and manage clients’ endpoints and networks, deliver service and track issues.

Fueled by the constant desire to unlock more operational efficiency, artificial intelligence continues to penetrate into companies in most industries, and managed services is no different.

As we pass our “Coronaversary” this week, the issue that has captured the attention of our clients is the need for enhanced IT security. The equipment replacement cycle has taken retrograde steps. It is time to take a look at what drives the replacement cycle and what impedes it.

Building software is easy. At least it used to be. All you needed was a small team of full-stack engineers with an idea, a good understanding of your ideal users, and of course, the ability to write code. Everyone did everything — participating in DevOps, writing code, being well-versed in security practices, and bringing new feature ideas for the product roadmap. Ah, the good ol’ days, I tell you.

If you are here reading this article, chances are you're going through one of the most common stages in the life of an MSP (managed service provider). It's probably been a few years since you started your business, and you feel that you still need to dot the i's and cross the t's.

One of the things I enjoy the most about my job as the CEO of a marketing agency that caters specifically to MSPs is that I get to see a bird's eye view of the trends happening in the industry.

The lead generation for your MSPs takes a whole different turn when you stop seeing them as competition and start treating them as partners to help you grow.

Getting a new Managed Service Provider business up and running can be a challenge. There are a lot of things to think about. One important facet of the business is choosing your tech stack.

As your MSP practice matures, you will tackle everything from hiring to firing, marketing, vendor relations, and growing your offerings. And while every MSP realizes that security is their oxygen and without it, they die, at some point, they will have to make the call as to whether to go all-in on security or to outsource that expertise.

The landscape of IT is evolving, and so are the services that Managed Service Providers are offering. If you are looking to launch a new managed service business in the coming year, being aware of these trends will help you shape your offering for maximum success.

Anyone in the business of defending computer networks knows that attackers have the advantage over the long run. To secure a network, we must secure every device, entry point, and pathway and educate every end-user.

The MSP industry sees itself as a well-oiled engine. All the cogs and wheels seem to turn as they should. Why bother with AI — a technology that isn't mature? Let's find out.

In part 3 of the series on how MSPs can navigate the new normal, we explore trends including market consolidation, automation, and AI, and how MSPs can evolve with these changing conditions.

Anyone have a clue of what's happening in the MSP industry or how AI is disrupting MSP businesses? No one seems to know or talk about it. Let's explore the impact AI will have on MSP businesses.

The CrowdStrike outage was horrendous, especially if your MSP had to rescue clients surrounded by lots of BSOD.

The recent Microsoft outage sent shockwaves across industries, causing disruptions that ranged from flight delays to halted business operations. In a world where technology is the backbone of almost every operation, the outage has served as a stark reminder of how interdependent our IT infrastructure truly is. . For MSPs, this outage was particularly challenging as it highlighted the critical role they play in maintaining business continuity and managing IT services for their clients.

Navigating the MSP cybersecurity challenges and opportunities: AMA with Cybersecurity expert Amy