SuperOps is helping us progress with delivering excellent customer service. This is done by having the triggers and notifications in place and we have managed to add our Admin and marketing departments to this to improve efficiencies even more.

The SuperOps team are always incredibly receptive of feedback and actively develop their platform following feedback from their customers. The platform brings a lot of different systems under a single pane of glass which has made the management of our customers as an MSP far easier. The patch management and RMM features allow us to streamline our client support and aid our customers in achieving their security accreditations.

All in one platform (PSA and RMM) with a clean user interface. Allows us to perform all remote tasks on a machine (deployment, updates, patch management, scripts, folder management, remote reboot, and much more). Network monitoring is included with the license. Really happy with the solution as it has significantly reduced troubleshooting times for our IT admins.

I find SuperOps to be highly responsive and fast when I use it. The tabbed interface helps me organize the different tasks I am working on. Those tasks, including invoicing, PSA, RMM, ticketing, and other customer service features, are wonderfully integrated and help make administrative work a breeze. The technical and sales support teams are polite and responsive and truly value you as a customer, no matter how large or small your business may be.

Almost a single pane of glass to handle all the functions of my business. Before, I'd be using 4 different products to manage my user interaction, now they have a single point of entry for 90% of the interactions with my business.

The rate at which SuperOps ships new features and responds to user feedback is incredible. The ability to speak directly to the people making development decisions shows in strides.

SuperOps is fast and responsive to use; comparing it to the loading times of Connectwise and Datto, it's a night and day difference. Also, the tab-based interface help with multi-tasking and dealing with urgent interruptions without clogging up your browser.

It simply works. With most IT tools, there are quirks, issues or areas you just don't use because they don't function at all. But not with Superops. From sign-up to implementation, everything has worked well, and the support is top notch if we have questions about the platform.