In terms of efficiency, it's easily 20% without actually having known the numbers… the fact that we can use SSO and remote in within a minute is just crazy in terms of efficiency compared to anything else on the market.

In terms of the technician efficiency, I'd say it's probably gone up at least 50%, if not more.  SuperOps helps us with confidence mainly for our growth plans. So we are more confident to be able to go out into the market and try to grow new business quickly

Almost a single pane of glass to handle all the functions of my business. Before, I'd be using 4 different products to manage my user interaction, now they have a single point of entry for 90% of the interactions with my business.

SuperOps is helping us progress with delivering excellent customer service. This is done by having the triggers and notifications in place and we have managed to add our Admin and marketing departments to this to improve efficiencies even more.

It simply works. With most IT tools, there are quirks, issues or areas you just don't use because they don't function at all. But not with Superops. From sign-up to implementation, everything has worked well, and the support is top notch if we have questions about the platform.

Sometimes our technical jargon doesn't do justice to the end user. So having me type in and then have Monica AI come in and refine it just a little bit has been a big saving for me and it makes me look more professional. It makes my team look more professional in their responses.

We’ve reduced human error significantly with automation, which opens up more time for our technicians to focus on complex tasks.

We've managed to take off other products that we would have used, because SuperOps can report on it all for us

The rate at which SuperOps ships new features and responds to user feedback is incredible. The ability to speak directly to the people making development decisions shows in strides.

SuperOps is fast and responsive to use; comparing it to the loading times of Connectwise and Datto, it's a night and day difference. Also, the tab-based interface help with multi-tasking and dealing with urgent interruptions without clogging up your browser.

I find SuperOps to be highly responsive and fast when I use it. The tabbed interface helps me organize the different tasks I am working on. Those tasks, including invoicing, PSA, RMM, ticketing, and other customer service features, are wonderfully integrated and help make administrative work a breeze. The technical and sales support teams are polite and responsive and truly value you as a customer, no matter how large or small your business may be.

With SuperOps we found a platform that integrates easily and allows for more efficient management of our projects.

Overall it's been a very good experience. We've got a better sight of what our clients are requesting. Then we can use that information and RMM tools to log into the clients quicker and easier and solve their problems. It just works!

All in one platform (PSA and RMM) with a clean user interface. Allows us to perform all remote tasks on a machine (deployment, updates, patch management, scripts, folder management, remote reboot, and much more). Network monitoring is included with the license. Really happy with the solution as it has significantly reduced troubleshooting times for our IT admins.

The SuperOps team are always incredibly receptive of feedback and actively develop their platform following feedback from their customers. The platform brings a lot of different systems under a single pane of glass which has made the management of our customers as an MSP far easier. The patch management and RMM features allow us to streamline our client support and aid our customers in achieving their security accreditations.