CUSTOMER STORIES

Customer

wall of love

MSPs love SuperOps because we help them grow their
business, every step of the way. Get their stories here.

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I've been a part of Superops for many years now, and I have been able to give a lot of input on what I want to see in the system, and over time, we have seen those being developed in the system. SuperOps has been interested in listening to us on what our requests have been.

Thomas Schulz

Momentum Industrial

23

In terms of efficiency, it's easily 20% without actually having known the numbers… the fact that we can use SSO and remote in within a minute is just crazy in terms of efficiency compared to anything else on the market.

Zachary Taylor.

Tier2Tech

4

CASE STUDY

Ease of use has made VegaNext choose SuperOps for the long haul.

5

In terms of the technician efficiency, I'd say it's probably gone up at least 50%, if not more.  SuperOps helps us with confidence mainly for our growth plans. So we are more confident to be able to go out into the market and try to grow new business quickly

Jack Marshall.

Network Ltd

0

CASE STUDY

ITSC aces customer relationships and reins in operational costs

1

Almost a single pane of glass to handle all the functions of my business. Before, I'd be using 4 different products to manage my user interaction, now they have a single point of entry for 90% of the interactions with my business.

Daryl S.

2

The rate at which SuperOps ships new features and responds to user feedback is incredible. The ability to speak directly to the people making development decisions shows in strides.

SuperOps is fast and responsive to use; comparing it to the loading times of Connectwise and Datto, it's a night and day difference. Also, the tab-based interface help with multi-tasking and dealing with urgent interruptions without clogging up your browser.

Brain S

3

The SuperOps team are always incredibly receptive of feedback and actively develop their platform following feedback from their customers. The platform brings a lot of different systems under a single pane of glass which has made the management of our customers as an MSP far easier. The patch management and RMM features allow us to streamline our client support and aid our customers in achieving their security accreditations.

Jordan B

4

A lot of other similar tools try to be flashy, but what I like about SuperOps is, everything is quite intuitive and efficient.

Danny

OG Global

50

Sometimes our technical jargon doesn't do justice to the end user. So having me type in and then have Monica AI come in and refine it just a little bit has been a big saving for me and it makes me look more professional. It makes my team look more professional in their responses.

Thomas Madden.

AutoPay Plus

1

CASE STUDY

Data Network Solutions uses SuperOps's automation capabilities to further its technician-first agenda and resolve customer issues quickly

2

We’ve reduced human error significantly with automation, which opens up more time for our technicians to focus on complex tasks.

Daniel.

XivTech

3

CASE STUDY

Listen to how SuperOps enabled Blake and his team to show value to clients, make more sales, and build a better company overall.

4

We've managed to take off other products that we would have used, because SuperOps can report on it all for us

Scott Hudson.

Trust IT Systems Manager at Spark Education Trust

5

CASE STUDY

Exclusive Wireless troubleshoots issues without interrupting clients’ IT operations.

0

SuperOps is helping us progress with delivering excellent customer service. This is done by having the triggers and notifications in place and we have managed to add our Admin and marketing departments to this to improve efficiencies even more.

Joshua L

1

It simply works. With most IT tools, there are quirks, issues or areas you just don't use because they don't function at all. But not with Superops. From sign-up to implementation, everything has worked well, and the support is top notch if we have questions about the platform.

Cameron H

23

SuperOps is an all-round, comprehensive, polished solution that equips us as an MSP to serve well.

Shallon Bester

The Cross Platform

45

With SuperOps we found a platform that integrates easily and allows for more efficient management of our projects.

Wes Ulmer.

SD Tech

0

CASE STUDY

The platform’s intuitive interface and incredibly fast response times made Martech System

1

Overall it's been a very good experience. We've got a better sight of what our clients are requesting. Then we can use that information and RMM tools to log into the clients quicker and easier and solve their problems. It just works!

Nino Cloete.

ironbox.za

2

CASE STUDY

Teal makes client and vendor communications more efficient

3

All in one platform (PSA and RMM) with a clean user interface. Allows us to perform all remote tasks on a machine (deployment, updates, patch management, scripts, folder management, remote reboot, and much more). Network monitoring is included with the license. Really happy with the solution as it has significantly reduced troubleshooting times for our IT admins.

Wilson A

4

I find SuperOps to be highly responsive and fast when I use it. The tabbed interface helps me organize the different tasks I am working on. Those tasks, including invoicing, PSA, RMM, ticketing, and other customer service features, are wonderfully integrated and help make administrative work a breeze. The technical and sales support teams are polite and responsive and truly value you as a customer, no matter how large or small your business may be.

Ryan F

Trusted PSA-RMM partner of MSPs worldwide

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Join the club of productive, profitable, happy MSPs

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