Company
Momentum Industrial is a leading provider of automation components and industrial solutions in the Nordics region. The company supports businesses across multiple sites, ensuring smooth, efficient, and reliable operations.
Headquarters
Sweden
Endpoints Managed
150+
Challenge
Clunky tools and inefficient onboarding
Momentum Industrial relied on an outdated ticketing system which led to miscommunication and slow responses. This made it hard for users to get timely support and for IT to stay connected with the business.
There was often a miscommunication with the outsourcing partner and I would say that everything runs much smoothly today.
Solution
Unified visibility and faster response with SuperOps
By bringing all IT operations into SuperOps, Momentum Industrial gained a single platform for ticketing, automation, remote access, and device management. The team now resolves issues faster, involves third-party vendors seamlessly within tickets, and maintains real-time visibility across all devices and systems.
The more time we have to spend on SuperOps and finding things, I would say that we are slowly gaining more and more time from automating stuff in the background.
Results
Greater control, smoother operations, and stronger relationships
With SuperOps, Momentum Industrial has handled over 4,900 tickets efficiently, eliminated miscommunication, and built stronger trust with employees through faster, more transparent support.
We use SuperOps for more or less everything when it comes to daily operations when it comes to IT.