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MSPs, You deserve a unified PSA-RMM tool and not just Halo PSA
Choose SuperOps.ai, the future-ready, truly unified PSA-RMM platform for fast-growing MSPs.
No Contract
Reliable Support
No Credit Card Required
Why should modern MSPs choose SuperOps over Halo PSA?
01
Truly unified from the ground up
- We accept! Halo PSA delivers one of the best PSA solutions in the market.
- But they were an on-premise software that was later repurposed as a Web App.
- SuperOps is built from scratch on the cloud by a team with a history of making great SaaS products.
02
Future-ready, not just feature-ready
- Halo PSA offers a lot of features. But this might lead to clutter as it is a single solution with no tiers or modular plans.
- With an intuitive and easy-to-use UI, SuperOps offers the right tools to boost efficiency.
- The unified PSA-RMM platform provides access to a comprehensive MSP tool without toggling between tabs.
03
Experience hassle-free onboarding
- Halo PSA has a huge learning curve - it is not easy to onboard and get it up and running within minutes.
- Their onboarding is not free of cost. They offer 8 hours of free onboarding and then charge customers on a per-day basis.
- SuperOps offers hassle-free and personalized onboarding at free of cost.
Less than 4 technicians? No support from Halo PSA?
Try SuperOps
04
Make your technicians fall in love with the software
- “Huge learning curve.” “Cluttered set-up.” “Overwhelming UI.” These are a few phrases that better describe Halo PSA.
- SuperOps' unified MSP tool with the best-in-class UI.
- It makes it easier for technicians to navigate without getting lost in an overkill of features.
05
Save cost as you scale
- Halo PSA is not a unified PSA-RMM platform. This is a huge barrier to MSPs who want access to a full-suite MSP tool.
- With Halo PSA you have to pay for a separate RMM tool. The costs climb as you scale.
- SuperOps offers you a complete suite of PSA-RMM features in unified pricing without penalizing you for growth.
06
Instant resolutions anywhere, anytime
- Halo PSA’s support? Next to nonexistent, according to their own customers.
- Halo PSA takes too long to respond to customer queries, making it harder to get resolutions to critical issues.
- With SuperOps, you get immediate responses from our support experts via call, email, and chat round the clock.
We have our customers vouch for us!
It's a simple and intuitive interface. It brings a nice dash of colour. Cosmetic, I know, but to me, it's important to have a platform that you enjoy using. The automation is great...And there is a superb team of very fast responders to help you every step of the way...
Superb and highly developed
Andrew Rowley
Managing Director/IT Consultant, Bright Future Communications Ltd
No support from the HaloPSA support team? Switch to SuperOps for personalized support.
SuperOps is the unified PSA-RMM platform modern MSPs need
Unified
Future-ready, unified PSA-RMM platform built for fast-growing MSPs to stay on top of their business goals.
All-in-one
Get access to IT Documentation and Project Management in a single platform without juggling tools or tab-hopping
Intuitive
Easy-to-use UI and a human-centric design that is a real joy to work with.
AI-powered
Boost technician efficiency with industry-first AI-led intelligent alerting to weed out false alerts.
Intelligent automation
Run workflows, ticket assignments, invoice generation, alerts, and more on autopilot.
In case you needed more validation to move to SuperOps
Mailbox Inbox Monitoring Using Google Account For Tickets Stops Working After A Period.
Okay, I'm just going to say it: Quotes suck in HaloPSA
Expected turnaround for Halo support requests ?
Putting aside their holiday season backlog which I totally understand, how long does a low priority question or medium priority issue usually take to get some traction?
I don't have 15 agents. I have 5. I would like to use HaloPSA. The website states that for a "Halo-led" onboarding, the minimum is 15. What if you onboard yourself? Can you still purchase HaloPSA in that case?
The inbox is no longer monitored, or at least new emails that are sent in are not discovered and tickets are not being created.
No one answering at customer support. I've been calling haloPSA customer support all morning and after waiting for about 8 minutes the calls get cut off every single time. It's quite often like this when calling your support line. It's quite frustrating.
Sourced from reddit
SuperOps Vs Halo PSA feature comparison
FEATURES | ||
|---|---|---|
Asset management | ||
Contract management | ||
Unified IT Management | ||
Project Management | ||
Side conversations | ||
Active timers | ||
Quote Versioning | ||
IT documentation | ||
In-build RMM | ||
Customer Support | chat/email/phone with quick response times | chat/email/phone |
