While we don’t charge any ‘overage fees’ as such, if you expect the number of endpoints you manage will increase, you’ll need to purchase additional endpoints.

No, you will need to add another endpoint pack. Each pack allows you to manage up to 150 endpoints.

No, there isn't a limit on the number of users or technicians you want to bring on board—the more, the merrier.

Yes, you can upgrade or downgrade your subscription at any time.

When you cancel your subscription, all future payments will be canceled and your account will be terminated at the end of your current subscription plan. Similarly, when you downgrade your subscription, you will be moved to the new plan only at the end of your current subscription.

You get 150 endpoints for each technician license you purchase (excluding Standard PSA). For example, if you purchase 4 licenses, you get 600 endpoints. If you don’t need an extra seat and just need more endpoints, you can purchase additional endpoint packs.

No, everyone in a portal must be on the same subscription plan.

Absolutely. You'll get complete access to all our platform features for 14 days. After that, you can subscribe to the plan that best suits your MSP business needs.

Your SuperOps free trial will expire after 14 days. If you need more time, you can request a one-time extension by contacting us.

We offer round-the-clock support with onboarding, troubleshooting, and setting up your SuperOps account. You can chat with us, write to us at sales@superops.com or schedule a call with our product expert.