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SERVICE DESK

You deserve a first-class service desk

Built for great technician experience and a greater IT service delivery experience. Meet SuperOps.

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Communicate

Skip the tab hopping with contextual communication

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Communicate

Skip the tab hopping with contextual communication

Visualize

Ensure everything stays on track with complete visibility

Automate

Deliver faster service by automating routine tasks

Effortless service made easy

CONTEXTUAL ENGAGEMENT

Provide top-notch support

Help technicians resolve issues faster with a conversational workspace designed to give helpful context at all times.

Make support conversational

Bring back the human touch with a conversational interface that makes support as easy as chat.

Get instant context

Each ticket is packed with complete context so you get the job done without leaving the ticket.

Ensure hassle-free payments

Auto-track time spent on each ticket so you can bill your clients accurately.

Put ticketing on autopilot

Turn your repetitive processes into Runbooks so work becomes standardized and gets done in no time. You can also apply runbooks automatically using event-based triggers.

Visualize work the way you want

It’s tough to do good work when you’re context-switching all the time. Help technicians shine with a workspace that brings all tickets, tasks, and projects in one place.

Manage work, your way

Keep all necessary information front and center so your technicians do great work from day one.

Prioritize work easily

Help technicians prioritize work with a list view that shows what’s due, what’s on track, and what’s done.

Manage workload better

Visualize workload, track progress, and tackle bottlenecks with a sleek Kanban view.

ALL-IN-ONE COLLABORATION

Collaborate without chaos

Get work done by effortlessly collaborating with clients, teammates, as well as external stakeholders in one place.

Side conversations, now at the center

Communicate with external stakeholders about a ticket, quote, and more right from within the ticket.

Loop in teammates for faster support

Need an extra hand? Bring fellow technicians in the loop by sharing internal notes.

Get complete context at a glance

Got mentioned in a ticket? Get to work at once by tracking progress, associated tasks, and replies.

Using the PSA module, we’ve found the ticketing and general invoicing process to be well streamlined. Xero integration saves a ton of time on inventory price updates, allowing techs to add current-priced items easily. PSA pricing structure allows for smaller MSPs to utilise it unlike other well known options in the field. Support is very responsive as well!