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SERVICE DESK

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Service Desk

Top-notch resolutions for your clients, improved efficiency for your technicians. The service desk where everyone wins.

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    Centralized communication

    Keep client, vendor, and internal conversations in a single window

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    Make efficiency a mainstay

    Get hyper-relevant solutions, ticket summaries, automatic worklogs, and more

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    Time-saving automation

    Deliver faster service by automating routine tasks and common processes

    Exceptional service

    made effortless

    TICKET PRIORITIZATION

    Triage tickets like a pro

    Enable client satisfaction across the board with smart ticket prioritization.

    Prioritize the right tickets

    Organize and assign tickets by status, priority, technician, and more with the intuitive Kanban view. 

    Always stay ahead of SLAs

    Configure and automate matrixed SLAs to prevent breaches and ensure timely escalations.

    Make every ticket hit the right technician

    Granularly automate ticket assignment based on technician skill and availability to minimize time to resolution.

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    FAST RESOLUTION

    Make your clients go “whoa” with swift resolutions

    Make it easy for every technician to deliver top-notch service with an array of AI and automation capabilities.

    Get hyper-relevant solutions instantly with AI

    Never get stuck on a ticket again. Monica, your AI SuperCompanion, gives you contextual suggestions from similar tickets and the web.

    Hit the ground running with Runbooks

    Ensure fast, consistent service by automating repeatable processes like user onboarding with templatized runbooks.

    Break client communication barriers

    Give professional, easily-understandable responses every time by letting Monica AI rephrase your texts, based on the prompts you build!

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      88%

      Reduction in average ticket response time

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      97%

      Time saved on worklog entries

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      2x

      Ticket volume handled by L1 technicians

      IMPROVED EFFICIENCY

      Master time and efficiency 

      Boost time accountability and technician efficiency with frictionless time-tracking, automation, and AI worklogs. 

      Account for every hour

      Log time on the go—whether you're on a site visit or reading documentation—using mobile and browser-based timers.

      Ensure timely action with automation

      Leave no ticket waiting with time-based triggers that assign technicians and send prompt replies. 

      Log work with a click

      Say goodbye to manual worklog entries—Monica automatically converts ticket replies into formatted worklogs, saving you keystrokes.

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      FULL CONTEXT

      Never lose context

      Work with full context —whether you're placing an order with a vendor, collaborating with a teammate, or juggling multiple tickets at once.

      Centralize communication

      Eliminate context-switching by managing vendor and client conversations side-by-side with Side Conversations.

      Get quick ticket summaries with AI

      Skip the endless scrolling—Monica provides concise ticket snapshots, getting you up to speed on lengthy conversations in no time.

      Solve tickets without the back-and-forth

      Stay focused and efficient with a split-screen layout that displays the ticket you're working on alongside a list of other tickets—so you never lose sight of the bigger work picture.

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      Daryl S img

      Before, I'd use 4 different products for my user interactions, now I have a single point of entry for 90% of them.

      Daryl S

      Managing Partner, DNS Security Enterprises

      Before, I'd use 4 different products for my user interactions, now I have a single point of entry for 90% of them.

      Daryl S img

      Daryl S

      Managing Partner, DNS Security Enterprises

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      Loaded with features, not bloated

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      We're bringing the best of service desk so you can deliver the best of service to your clients.

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      GET STARTED FOR FREE
      BOOK A DEMO
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      One of us will get in touch with you in the next 24 hours to talk about the next steps.

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      Contact us: +1 628-270-9924 | +44 20 4525 2090

      Powered by AI Superpowered for IT Pros

      © 2025 SuperOps. All rights reserved

      SuperOps

      About usOur philosophyFeaturesPricingMarketplaceCustomersNews roomCareersContact usAffiliateResellersTech partnersEvents

      Platform

      PSARMMProject ManagementIT DocumentationAIFor IT teams
      Features
      Asset ManagementPatch ManagementAlert ManagementPolicy ManagementIntelligent AlertingService DeskQuote ManagementAutomationClient ManagementContract ManagementNetwork MonitoringMobile appSmart TrackerScheduling

      Resources

      CommunityBlog - The BugleSuperPodSuperPod BytesBooksHelp CenterRoad to 1 millionTemplatesWebinarsStartups
      Marketplace
      SplashtopTeamviewerConnectwise ControlXeroWebrootQuickbooks OnlineQuickbooks DesktopPax8

      Learn

      Best RMM softwareUEM SoftwareBest Patch Management SoftwarePatch ManagerUEM VS EMM VS MDMMSP AutomationBest PSA SoftwareBest IT Ticketing ToolOpen source RMM

      Compare

      AteraSyncroNinjaOneDatto HaloPSAConnectwisePulsewayKaseya
      SOC_LogoHIPAA_LogoISO_Logo

      Subscribe to our newsletter

      Terms of usePrivacy policyCookie policyGDPRSecurity

      Follow us on

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      Contact us: +1 628-270-9924 | +44 20 4525 2090