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KEY FEATURES
PSA
A powerful PSA at your fingertips for first-class service delivery
RMM
Your control center to manage IT proactively and intelligently
Project Management
Break down and conquer large-scale projects with peak efficiency
IT Documentation
All your asset-related information, neatly documented and organized
Mobile app
Manage, automate, communicate on the move with mobile PSA-RMM
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FEATURES
Service desk
Client management
Contract management
Event scheduling
NEW
Automation
Smart Tracker
Quote Management
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LEARN & CONNECT
Blog
The Bugle - tips to help MSPs start, scale and grow
Podcast
SuperPod - MSP voices so others can get inspired
Templates
Template vault - quick templates to accelerate MSP operations
Research
Ebooks for detailed MSP insights and best practices
SUPPORT & GUIDES
Community
One-stop hub for lively IT and MSP chats, insights, and resources
Guides
Road to 1 million - top resources to supercharge MSP growth
Help Center
How-to videos and documents to get the best out of SuperOps
Get in touch for support, sales, or partnership queries
NO HEADING
Roadmap
Stay up to date with the latest updates to our platform
Events
Stay updated and come meet us at upcoming MSP events
Webinars
Expert-led sessions on MSP and IT management
Magazine
Profiles, insights, data, and news for future-focused MSPs
FEATURED
PRODUCT ROADMAP
Get an overview of the shiny new features that have come out this month.
see what's new
Ticket UX enhancements for better productivity
Sticky pop-out editor that follows your work, enlarged ticket conversation window, organized, searchable ticket properties, easily accessible SLA information, and more.
TV dashboards
REPORTING
View all your reports on a big screen with real-time updates. Easily monitor key metrics and stay informed without switching devices.
Ticket merge
Maintain a clean and organized workspace by merging related tickets into a single conversation thread so that you can manage and resolve issues efficiently.
Splashtop Configurations in Policy Sets
Customize and configure Splashtop settings at a policy level. This feature provides flexibility to adjust settings for individual clients, sites, or assets, ensuring that each environment is tailored to specific needs.
On-Demand ICMP Ping
NETWORK MONITORING
Check network performance with on-demand ICMP pings and new data points such as average RTT and packet loss.
Contracts revamp
Support for bulk updates across contracts, easier contract renewals, policy-based service delivery and billing, billing reconciliation, and more.
Profitability reports
Accurate cost and revenue tracking with detailed, actionable reports on technician and client profitability.
Policy management framework revamp
We're building a new framework that's focused on automation, scalability, and efficiency with policy categories, policy inheritance, ability to turn on/off policies, policy categories and policy sets, OS patch approval workflow, and more.
Policy management enhancements
Cybersecurity and documentation integrations
INTEGRATION
ESET and Sophos integration for tighter cybresecurity. IT Glue integration
Billing integrations
Tighter integrations with Pax8 for usage-based subscription sync, integrations with FlexPoint and Alternative payments.
Technician-initiated chat
Technicians can chat with users from within the platform, ensuring real-time communication, faster resolution, and improved client satisfaction.
ICMP Ping
Test device reachability and improve network diagnostics with ICMP ping.
Network discovery (enhancement)
Onboard and install agents on servers and workstations with network discovery (not limited to network devices).
Remote troubleshooting for network devices
Remotely access a network device through the SSH protocol.
AI for ticketing
Improved productivity and better decision-making with AI insights.
Alert suppression during maintenance windows
Stop the platform from sending alerts for server downtime and other expected events during maintenance windows.
Enhanced client experience and value
Deliver superior client experience through system tray icon enhancements, which include ticket form customization and the ability to add screenshots to ticket forms. Demonstrate value to clients through summary PDF reports for remote sessions.
Management for existing software
You can now manage existing software not installed through SuperOps on the platform.
Task enhancements
Create standalone tasks outside of tickets/projects to use as to-dos, create work logs at a task level, order tasks within tickets and projects, and more.
Quoting and invoicing enhancements
Ensure predictable revenue and healthy cash flows for growing and scaling MSPs with better quoting, invoicing, and service bundles. Convert quotes to tickets, projects, subscriptions, and reports.
Runbooks optimization
Empower technicians to work faster with task ordering, checklists, integrated scripting with IT documentation, improved approvals, and more in runbooks.
Ticketing automation improvements
Auto-assign tickets to first responders, time triggers based on MSP business hours, and more.
Network monitoring improvements
Resolve network issues faster and stay on top of network devices' performance with remote troubleshooting and reporting.
Time series data support for workstations and servers
See trends in system data for workstations and servers and take proactive action.
Integrations with cybersecurity, automation, and reporting tools
Get more out of the platform with our integrations with Brightgauge, Liongard, Axcient, Malwarebytes, Veeam, and Rewst.
More PDF reports
Gain more insights into assets with software activity and hardware status PDF reports.
Software management enhancements
Enhanced software management with Mac software management and custom software repository.
Integration enhancement for data backup
Deeper integration with Acronis for full-feature data backup, recovery, and protection.
Work management optimization
Enable growing and scaling MSPs to manage their work calendar-first with insights optimised for customer satisfaction.
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