KEY FEATURES
PSA
A powerful PSA at your fingertips for first-class service delivery
RMM
Your control center to manage IT proactively and intelligently
Project Management
Break down and conquer large-scale projects with peak efficiency
IT Documentation
All your asset-related information, neatly documented and organized
Mobile app
Manage, automate, communicate on the move with mobile PSA-RMM
Contact us
FEATURES
Service desk
Client management
Contract management
Event scheduling
NEW
Service automation
Smart Tracker
Quote Management
Chat
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For MSPs
Unified PSA-RMM platform for fast-growing MSPs
For IT teams
Modern endpoint management for everyday IT heroes
SuperOps for MSPs
SuperOps for IT teams
LEARN & CONNECT
Blog
The Bugle - tips to help MSPs start, scale and grow
Podcast
SuperPod - MSP voices so others can get inspired
Webinars
Expert-led sessions on MSP and IT management
Templates
Template vault - quick templates to accelerate MSP operations
Books
E-books for detailed MSP insights and best practices
SUPPORT & GUIDES
Community
One-stop hub for lively IT and MSP chats, insights, and resources
Events
Stay updated and come meet us at upcoming MSP events
Partners
Explore our partnership program to join the SuperOps growth rocketship
Help Center
How-to videos and documents to get the best out of SuperOps
Get in touch for support, sales, or partnership queries
NO HEADING
About us
Take a look into who we are, and our journey so far
Customers
Our customers share their success stories with SuperOps
Guides
Road to 1 million - top resources to supercharge MSP growth
Roadmap
Stay up to date with the latest updates to our platform
Magazine
Profiles, insights, data, and news for future-focused MSPs
FEATURED
PRODUCT ROADMAP
see what's new
Maintenance mode
Temporarily pause alerts, scripts, and patches for a device that requires maintenance. Schedule regular maintenance as policies or put a device under maintenance ad hoc.
Network discovery
SECURITY
Run network scans and identify workstations, servers, and network devices that have joined a client’s network. Reject unauthorized devices and onboard ones you want to monitor by installing the SuperOps agent in bulk.
Requester SSO
Standardize logins and enable secure access for requesters by setting up SSO with Entra ID.
Scheduling with Google Calendar
Manage site visits and allocate resources with two-way Google Calendar sync.
IT Glue
INTEGRATION
Sync client, site and asset information from SuperOps into IT Glue in real-time and keep your IT Glue configurations organized.
Dropsuite
Protect business-critical data for your clients with automatic backup and quick recovery, with the Dropsuite + SuperOps integration.
Sophos
Manage endpoint security for your assets at scale with Sophos' cybersecurity suite.
Exium
Secure your devices by integrating SuperOps with Exium's SASE and XDR solutions.
Task enhancements
Create work logs at a task level and order tasks within tickets and projects.
Alert templates
Choose alerts from a curated library of predefined alerts built by SuperOps and add them to a policy set with a single click. Customize alert conditions, actions, and reset settings to match your needs.
Contracts revamp
Support for bulk updates across contracts, easier contract renewals, policy-based service delivery and billing, billing reconciliation, and more.
Profitability reports
REPORTING
Accurate cost and revenue tracking with detailed, actionable reports on technician and client profitability.
Policy management framework revamp
We're building a new framework that's focused on automation, scalability, and efficiency with two-way policy inheritance, ability to turn on/off policies, device categories, policy sets, OS patch approval workflow, and more.
Recommended solutions by Monica
AI
Get recommended solutions based on past similar tickets, and from the web, threshold-based alerts for potential efficiency drops, and more.
AI-generated scripts
Let Monica create custom scripts for your endpoints, complete with recommended run time and placeholder variables. Safely test your scripts in-line before deploying them to production.
Runbooks optimization
Empower technicians to work faster with task ordering, checklists, integrated scripting and IT documentation, improved approvals, and more in runbooks.
Quoting and invoicing enhancements
Ensure predictable revenue and healthy cash flows for growing and scaling MSPs with better quoting, invoicing, and service bundles. Convert quotes to tickets, projects, subscriptions, and reports.
Time series data support for workstations and servers
See trends in system data for workstations and servers and take proactive action.
Integrations with cybersecurity, automation, and reporting tools
Get more out of the platform with our integrations with Brightgauge, Liongard, Axcient, Veeam, and Rewst.
More PDF reports
Gain more insights into assets with software activity and hardware status PDF reports.
Software management enhancements
Enhanced software management with Mac software management and custom software repository.
Advanced asset views
Create custom asset views for better visibility and management.
Integration enhancement for data backup
Deeper integration with Acronis for full-feature data backup, recovery, and protection.
Work management optimization
Enable growing and scaling MSPs to manage their work calendar-first with insights optimised for customer satisfaction.
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