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Solid RMM but a shallow PSA. That's Atera
Switch to SuperOps, the unified, future-ready PSA-RMM platform for fast-growing MSPs.
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5 reasons why SuperOps is the best alternative to Atera
01
Stop juggling with multiple tools
- Atera has it all when it comes to RMM but they are behind in the race when it comes to PSA.
- It lets you monitor everything but does not support functionalities like project management, in-depth client management, or extensive integrations, etc.
- SuperOps offers unified PSA-RMM to run your MSP operations effectively from a single platform.
02
Stop waiting in support queues
- You can reach them only via email and in-app chat.
Their support is not instantaneous and the best you could do is pray for a resolution within 24 hours.
Skip waiting in queues with SuperOps. We offer unparalleled customer support across phone, email, and chat all day and all night.
Why wait in the dark when we can talk?
Switch to SuperOps for world-class support.
03
Stop running around the tool to get work done
- With Atera, it is hard to get around the tool to do simple things.
It does offer features but these features don’t give you the flexibility to run things your way.
SuperOps is packed with features to boost technician efficiency, letting you save up to 2 hours every week.
04
Stop paying more for lesser value
- Atera is unreliable in terms of pricing and increased its pricing twice during the recession.
Their pricing model is more suitable for smaller MSPs and becomes really expensive as you scale.
SuperOps offers a simple and scalable pricing model so you can focus on growth and worry less about what you are paying.
05
Stop getting lost in an obscure roadmap
- Atera lacks transparency in its product roadmap, making it difficult for customers to make informed long-term decisions with the product.
SuperOps offers complete transparency in our roadmap and forums and it is accessible to everyone.
We consider our customers as our partners and co-build functionalities in the platform.
We have our customers vouch for us!
It's a simple and intuitive interface. It brings a nice dash of colour. Cosmetic, I know, but to me, it's important to have a platform that you enjoy using. The automation is great...And there is a superb team of very fast responders to help you every step of the way...
Superb and highly developed
Andrew Rowley
Managing Director/IT Consultant, Bright Future Communications Ltd
Access all your tools in one place with SuperOps
PSA
Modern ticketing, flexible invoicing, and 360-degree client management—driven by powerful automation to help your technicians deliver world-class service, every time.
RMM
Easily manage hundreds of assets using customizable policies, automated patch management, ticket-linked asset management, and AI-powered intelligent alerting.
IT Documentation
Easily manage hundreds of assets using customizable policies, automated patch management, ticket-linked asset management, and AI-powered intelligent alerting.
Project Management
Drive collaboration, add, assign and prioritize tasks,visualize progress, and more. Get your projects done on time and without breaking a sweat.
Here’s what we do better than Atera. Actually way better!
FEATURES | | |
|---|---|---|
Workspace | ||
Project Management | ||
Automatic Invoice generation | ||
In-built Stripe Integration | ||
Customising Contract Line Items | ||
Customizable Reports | ||
Group Based Policy | ||
Kanban View | ||
Time Triggers | ||
Transparent Roadmap | ||
Responsive UI | ||
Pax8 | ||
Side Conversations | ||
Default Reports | ||
Quoting |
Get full access to complete PSA-RMM suite at 42% lower price than Atera.
In case you needed more validation to move to SuperOps
Atera is cheap on the surface but all the add-ons factored in it ends up costing more than other vendors + less functionality.
Almost everything about atera is frustrating.
We tried it for a couple of months and we had to find a work around for literally everything.
Been using it since beginning of 2022. Due to the bad reception of my techs, myself, and administration I've been giving the go-ahead to move off of this hellscape of a platform.
Atera sucks, from the software, to their support team, I honestly have nothing good to say. Some PCs would show offline, when the they were online, someone wouldn’t show up at all.
It's a very "meh" product. Ticketing/Billing works, but is meh, is missing a lot of features that ought to be standard on a PSA. Remote control works, nothing special Monitoring "works", not very customisable, can't store snmp history, again a meh Patching works, but is meh Remote software installation works sometimes, sometimes it doesn't, sometimes I need to clear the cache. Again another meh. Price is meh
Sourced from reddit
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No hunting around for tickets, assets, projects, IT documentations - manage it all with SuperOps
