MSPs are dealing with rising costs, tighter competition, and changing client demands that are all eroding margins. Read on to see how Agentic AI can reshape both services and business models and help redesign operations to drive higher profitability.

What if your IT teams could fix problems before they show up? Agentic AI can make it happen. Read on for real-world examples of agentic AI in action - like predictive maintenance, autonomous ticket resolution, and intelligent patch management. See how these can empower IT teams and MSPs to reduce downtime and turn IT into a strategic function in organizations.

Agentic AI and AI agents are shaping conversations, product roadmaps, and businesses everywhere. In this blog, we’ll break down what each really means, explore the nuances and differences between agentic AI vs. AI agents, understand the value each brings, and see how MSPs can put them to work to deliver greater value to customers.

Want to run virtual machines or boost system performance? It all starts with a quick BIOS setting. Enabling virtualization allows you to use your hardware more efficiently, giving you speed, flexibility, and better security. This guide will walk you through the steps to enable virtualization in BIOS and explain how this simple change unlocks greater efficiency, scalability, and control.

Every PC starts with either BIOS or UEFI, but one has become the clear standard for modern systems. BIOS, with its decades of legacy, still remains in some machines, while UEFI is now the preferred choice for faster boot times, larger drives, and enhanced protection. This article overviews BIOS vs UEFI, showing you where they overlap, where they differ, and which one is better for your system today.

Outdated drivers can easily cause disruptions that affect everything from system performance to everyday productivity. Updating them is essential to resolve issues such as slow boot times, display glitches, or audio and connectivity problems, while also optimizing performance, strengthening security, and ensuring overall system stability. In this article, we will explore ways to update your PC drivers and provide guidance on troubleshooting common issues you may encounter during the update process.

From managing your hardware and updating firmware to enabling virtualization and troubleshooting system errors, you need access to the UEFI settings. This means a clear understanding of UEFI and UEFI firmware settings is required if you want to keep your system secure and stable. This guide will show you how to easily access your UEFI settings using modern methods that work every time.

BIOS is where your system’s startup begins. It detects hardware, runs integrity checks, and sets up the environment so the operating system can load successfully. Without BIOS, your system would not know how to talk to the keyboard, access storage drives, or even start booting the OS. This guide walks you through its main functions and explains why it remains important today.

Cybersecurity can no longer be just about reacting to incidents efficiently. With attacks on the rise, IT teams need to proactively watch for threats and stop them before damage is done. Read on to see how agentic AI helps MSPs and IT teams strengthen security by continuously monitoring systems, anticipating risks, and autonomously taking corrective measures.

Every quarter at SuperOps, our goal is simple

As education goes digital, IT compliance is no longer optional. It’s the backbone of secure, scalable learning. This article looks at what compliance entails, why many institutions struggle to keep up, and what steps IT leaders can take to stay ahead of evolving compliance demands.

The digital classroom and remote-friendly education are here, but IT systems haven’t caught up. Read on to learn more about what’s holding education IT back, the biggest risks it faces, and how modern, AI-powered tools can bridge the gap and future-proof learning.

Outdated BIOS can compromise your system’s stability, security, and hardware compatibility. For MSPs and IT teams managing multiple systems, timely BIOS updates are essential to maintaining seamless operations and minimizing technical disruptions. This article provides an overview of how to update the BIOS and its importance.

Firmware updates are critical for device security and overall performance, but are often overlooked by MSPs. This comprehensive guide explains what firmware updates are, why they matter now more than ever with billions of IoT devices, and how to manage them professionally without the chaos.

Scaling sales isn’t about having a bigger engine — it’s about building a smarter one. From blitz-scaling at Freshworks to building deliberate, high-precision motions at SuperOps, our VP of Sales, Javeeth Ahamed, shares lessons learned from the frontlines.

This quarter, something shifted.

Eliminating silos won’t happen overnight, but the return on investment is clear: faster resolution, better decisions, happier clients, and a more agile business.

By embedding Huntress into your SuperOps environment, endpoint protection becomes part of your standard provisioning process—just another layer of automation to keep your clients safe without extra overhead

Agentic AI is revolutionizing how IT teams and MSPs work, from decision-making to delivery. Discover five ways it is helping them move faster, smarter, and more strategically.

If you have a laptop or a computer where you store sensitive files, you should know that Windows provides foolproof data-protection solutions to protect it from unauthorized access.

Windows Command Prompt provides a quick and efficient way to communicate with your system. Knowing how to use CMD efficiently empowers users to execute tasks faster, troubleshoot issues precisely, and gain greater control over system functions. In this guide, we will explore essential CMD commands and why mastering them enhances productivity and system management.

This integration is built with one core purpose: to empower MSPs with a unified platform for deploying, monitoring, and managing backup software—without the need to toggle between multiple tools.

Schools and universities are now top targets for cybercriminals, facing rising threats like ransomware, phishing, and data breaches. With limited resources and growing complexity, education IT teams must rethink their approach to cybersecurity.

There’s a lot of noise in the AI space right now. But the future doesn’t belong to the loudest voices. It belongs to the ones who build with intent.

Discover the key differences between agentic AI and automation, and learn why understanding both is essential for MSPs and IT teams.

This collaboration is designed with one goal in mind: to empower MSPs by strengthening collaboration and introducing advanced features that streamline their daily operations.

Every resolved ticket in your queue represents knowledge that could prevent future problems. SuperOps’ Knowledge Base automatically captures these solutions, deflects repeat issues, and builds a searchable library of your team's expertise, no extra work required.

While many vendors retrofit AI onto existing tools, SuperOps has rebuilt Monica AI at the core of its platform. Monica AI has grown from assistive to agentic – learning, adapting, and transforming IT operations with every interaction

Discover the key differences between agentic AI and generative AI, and learn why understanding both is essential for MSPs and IT teams looking to improve automation, service delivery, and operational efficiency.

Every day, the same routine plays out for technicians across the world. A system needs maintenance, a service requires automation, or a recurring issue demands a permanent fix. You know exactly what needs to be done, but turning that knowledge into working code is where your productive day hits the brakes.

Contracts shouldn’t hold your growth back. With SuperOps, they flex with your business, connect service delivery to billing, and power true profitability — all in one place.

Convert SOPs into actionable, automated processes with Unified Runbooks

SuperOps has been named one of CRN’s 20 Hottest AI Software Companies of 2025, recognizing our continued innovation in AI-driven solutions for modern MSPs.

Python is the third most popular programming language, and it is evolving fast. With frequent updates and shifting compatibility, tracking your Python version is essential. In this guide, we will explore various methods to check the Python version and why choosing the right version is key to secure, stable, and efficient operations.

Windows Command Prompt provides a quick and efficient way to communicate with your system. Knowing how to use CMD efficiently empowers users to execute tasks faster, troubleshoot issues precisely, and gain greater control over system functions. In this guide, we will explore essential CMD commands and why mastering them enhances productivity and system management.

We're thrilled to announce a powerful new integration that's set to streamline your remote support workflow: SuperOps and ISL Online have integrated to bring the robust remote access capabilities of ISL Online directly into the SuperOps RMM platform, empowering MSPs with seamless, efficient, and secure remote support tools.

Solid service delivery is just one side of the coin, smart billing is the other. When both work in sync, your MSP runs smoother and grows stronger.

MSPs face a constant challenge with high ticket volumes, but there's a solution: automated SOPs. By identifying recurring issues, creating standardized procedures, and automating them, MSPs can significantly boost efficiency and save up to 26 billable hours per month per technician

Save labor costs, delight clients, and reduce ticket load with AI-powered Recommended Solutions and Similar Tickets

With unprecedented competition in the managed services provider industry, differentiation is no longer optional—it’s essential.

We have also launched a game-changing AI-powered IT Endpoint Management tool, and are investing in AI innovation, global expansion, and mid-market growth

The SuperOps and IT Glue integration tackles siloed information challenges head-on by automating data synchronization between your RMM and documentation platforms.

SuperOps' new Resource Utilization and Client Efficiency Dashboard empowers MSPs with AI-driven insights. Identify resource-draining clients, optimize technician time, and reduce recurring issues. Make data-backed decisions to boost efficiency and profitability—all from a single, comprehensive view.

New year, new features! Check out what's new at SuperOps in January and give them a spin.

New platform integrations enhance MSPs’ ability to manage and defend against complex cyber threats, enabling greater focus on scaling.

By combining SuperOps' robust IT operations platform with Sophos' industry-leading cybersecurity solutions, we are paving the way for a more secure and efficient future for managed services.

By integrating backup management directly into the SuperOps PSA workflow, this collaboration not only simplifies daily tasks but also strengthens the reliability of IT services provided by MSPs.

Explore the latest IT automation trends for 2025 and uncover how AI is reshaping RMM.

Metrics that get measured = Profits that scale. Know what metrics your MSP needs to track to put you on the track to profitability.

From scattered tools to seamless operations: SuperOps is revolutionizing managed services with an AI-powered unified platform.

Discover key MSP events for 2025 to network, learn, and steer your MSP towards success.

Stay ahead of the curve by watching out for these MSP trends in 2025.

SuperOps’ new Classic View makes ticket management easier with a sleek split-screen layout. See ticket lists and details side-by-side, prioritize effectively, and handle bulk actions with ease—all in one place.

The dispatcher's ability to streamline operations, provide optimal tech support and enhance customer experiences make them indispensable assets to any organization invested in delivering top-tier support services.

Leverage content marketing by repurposing content across platforms, answering FAQs, and staying consistent with simple, valuable posts.

SuperOps and ThreatDown (powered by Malwarebytes) have joined forces to offer a comprehensive cybersecurity solution that combines the power of AI-driven automation with advanced threat detection, ultimate endpoint protection and response capabilities.

AI-Driven Automation Integrated with Advanced Threat Detection to Empower Businesses with Unmatched Protection and Operational Efficiency

Hey MSP! Want a companion who'll help you grow in the most intuitive, sustained way possible? Here I am

Hey MSP! Want a companion who'll help you grow in the most intuitive, sustained way possible? Here I am

Fueling new MSPs with essential tools, expert mentorship, and resources for rapid growth and lasting success.

Business networking is vital for MSPs, providing connections, partnerships, and insights for growth.

Undesk your MSP with the unified mobile PSA-RMM app.

Designed specifically for MSPs, this integration will enable them to automate the entire workflow, from invoicing to payment collection.

With a slew of dangerous threats cropping up in the digital landscape, it’s getting harder by the day to protect yourself from bad actors. MSPs especially, need to stay one step ahead of emerging cyber threats to protect their clients and keep their networks safe.

Say hello to SuperOps’ advanced network monitoring that’s unified with your RMM platform.

MSP marketing in 2025: Focus, priorities, and winning strategies.

Developing a team that sticks with your MSP is no small task. But there is one secret ingredient you may be overlooking: building a winning culture.

The world ahead for MSPs – Trends, speculations, and predictions.

‘Tis the holiday season!