RMM for Mac plays a central role in day-to-day macOS support for MSPs.This guide explains how Mac RMM differs from MDM, where each one fits, and why many environments need both. Learn how to manage, secure, and scale Mac devices effectively.

AI is transforming how IT teams handle tickets, turning hours of manual work into seconds of intelligent automation. What used to require multiple technicians can now happen instantly, freeing your team to focus on complex problems.

ConnectWise is an industry standard, but modern MSPs need agility. By switching to an alternative with faster onboarding, simpler automation, and transparent pricing, IT teams can eliminate operational friction and significantly boost technician efficiency.

PSA vs CRM is a common comparison for service-led and sales-driven businesses. This guide explains how PSA and CRM differ in purpose, workflows, and outcomes. Learn where each tool fits in the customer lifecycle and how to choose the right system as your business grows.

Intune or RMM? That is a question many MSPs and IT teams are asking as Intune continues to evolve. But can it truly replace RMM tools, or is there a way to use them both? Let us find out.

Security that’s bolted on has served IT well for decades. Teams patched, monitored, and audited their systems in cycles, and that was enough. Not anymore. In an AI-first landscape with expanding threat surfaces, security has to be embedded by design. Read on to see how you can start embedding security into your daily IT operations.

Specialized, fragmented endpoint tools once worked. Today, they’re a liability for IT teams looking to modernize and adopt agentic AI. Learn why a unified endpoint management platform that provides comprehensive visibility is essential to power intelligent IT operations.

Every organization deals with IT tickets. But high-performing teams resolve them far more quickly. And the difference often comes down to the IT service desk software you use.

Everyone wants to be AI-first, but few realize it’s not just about the best AI tools but about rewiring teams, skillsets, and the culture to take an AI-first approach to working. Read on to learn what it really takes to build AI-ready IT teams.

As mobile devices become central to modern work environments, organizations face growing challenges in securing and managing distributed endpoints. This guide explores how MDM can address those challenges by protecting data, ensuring compliance, and maintaining visibility across all endpoints.

As Mac adoption grows across modern workplaces, managing macOS devices manually no longer scales. This guide explains how Mac MDM software helps MSPs secure, standardise, and manage Mac fleets across remote and hybrid environments.

IT teams have moved up from being a supportive function to a strategic one. As organizations integrate new AI-powered tools, IT teams become the enablers of digital transformation, taking charge of aligning technology with strategy, securing scale, and driving real adoption. Read on to see why transformation can’t succeed without a unified, AI-native IT foundation.

Manual IT management is outdated, inefficient, and time-consuming. Given the growing complexity of modern infrastructure, RMM automation is crucial for success. RMM task automation streamlines operations, reduces errors, and enables IT teams to proactively manage large and diverse IT environments.

“We needed a way to see the big picture instantly: ticket volumes, SLA compliance, technician workload, all in one place. The SuperOps dashboards delivered exactly that.”

Cyber threats are growing at an unprecedented pace, targeting critical IT systems and endpoints. Remote Monitoring and Management (RMM) platforms, while essential for managing modern IT infrastructure, are prime targets, making RMM security more crucial than ever for organizations today.

AI is only as strong as the data it can access. When tools are fragmented, AI loses context, weakens in reasoning, and delivers limited value. Read on to learn how unified IT platforms create the connected ecosystem AI needs to deliver real intelligence, and why unification is no longer about cost-cutting, but a requirement for an AI-first future.

Agentic AI goes beyond fixed workflows to bring reasoning, context, and scale. But autonomy doesn’t mean going all-in on day one. Read on to learn how MSPs can build a healthy, step-by-step path to AI-first operations.

AI is transforming how IT service management works, but without robust data privacy and security measures, adoption can expose more than it empowers. Read further to learn how IT professionals can adopt AI responsibly by embedding trust, transparency, and protection into every stage of their journey.

Agentic AI is changing how the MSP business works. Is your MSP future-ready? Read this article to learn how to clean up, streamline, and upgrade your stack for agentic AI, and become the AI-first MSP clients expect.

Mobile devices now dominate enterprise IT, yet most mobile device management tools remain fragmented and unreliable. SuperOps fixes that with a unified, cross-platform MDM built for modern IT. Fast, secure, and effortlessly scalable.

AI is reshaping IT faster than ever. But most IT platforms weren’t built for this era, they’re stitched together, disconnected, and can’t give AI the context it needs to act. SuperOps is changing that with the industry’s first unified endpoint management platform built for the AI age.

What makes agentic AI different from every other tech disruption MSPs have seen? Read on to discover how things are different this time, why we’re at an inflection point, and why MSPs have to adopt AI to future-proof their business.

MSPs are dealing with rising costs, tighter competition, and changing client demands that are all eroding margins. Read on to see how Agentic AI can reshape both services and business models and help redesign operations to drive higher profitability.

What if your IT teams could fix problems before they show up? Agentic AI can make it happen. Read on for real-world examples of agentic AI in action - like predictive maintenance, autonomous ticket resolution, and intelligent patch management. See how these can empower IT teams and MSPs to reduce downtime and turn IT into a strategic function in organizations.

Agentic AI and AI agents are shaping conversations, product roadmaps, and businesses everywhere. In this blog, we’ll break down what each really means, explore the nuances and differences between agentic AI vs. AI agents, understand the value each brings, and see how MSPs can put them to work to deliver greater value to customers.

Hardware-assisted virtualization through Intel VT-x or AMD-V lets physical servers run multiple isolated virtual machines efficiently. This guide covers BIOS configuration steps, Windows 10/11 setup, system requirements, troubleshooting common issues, and alternative approaches when BIOS access is restricted.

Every PC starts with either BIOS or UEFI, but one has become the clear standard for modern systems. This article overviews BIOS vs UEFI, showing you where they overlap, where they differ, and which one is better for your system today.

Outdated drivers cause disruptions that affect system performance and everyday productivity. Updating them resolves issues like slow boot times, display glitches, and connectivity problems while strengthening security and stability. Here's how you can update your PC drivers.

Modern systems use UEFI firmware for hardware initialization, offering advanced features like Secure Boot and GPT support. This guide covers five reliable methods to access UEFI settings, from keyboard shortcuts and Windows options to PowerShell commands, plus troubleshooting common access issues.

Before your operating system loads, BIOS firmware initializes hardware through POST diagnostics, loads the bootloader, and provides low-level device control. This guide explains BIOS functions, security features, common error codes, configuration settings, and why it remains critical for system stability.

Cybersecurity can no longer be just about reacting to incidents efficiently. With attacks on the rise, IT teams need to proactively watch for threats and stop them before damage is done. Read on to see how agentic AI helps MSPs and IT teams strengthen security by continuously monitoring systems, anticipating risks, and autonomously taking corrective measures.

Every quarter at SuperOps, our goal is simple

As education goes digital, IT compliance is no longer optional. It’s the backbone of secure, scalable learning. This article looks at what compliance entails, why many institutions struggle to keep up, and what steps IT leaders can take to stay ahead of evolving compliance demands.

The digital classroom and remote-friendly education are here, but IT systems haven’t caught up. Read on to learn more about what’s holding education IT back, the biggest risks it faces, and how modern, AI-powered tools can bridge the gap and future-proof learning.

Neglecting BIOS updates can leave systems vulnerable to security threats, slow boot times, and hardware compatibility failures. This guide walks you through safe BIOS update methods, from preparation and version identification to troubleshooting common issues, ensuring your systems remain stable and secure.

While software patches get automated attention, firmware sits deeper and gets ignored until something breaks. This guide covers delivery methods, device-specific update strategies, verification processes, and scaling firmware management across client environments without creating chaos or bricking critical equipment.

Scaling sales isn’t about having a bigger engine — it’s about building a smarter one. From blitz-scaling at Freshworks to building deliberate, high-precision motions at SuperOps, our VP of Sales, Javeeth Ahamed, shares lessons learned from the frontlines.

This quarter, something shifted.

Eliminating silos won’t happen overnight, but the return on investment is clear: faster resolution, better decisions, happier clients, and a more agile business.

By embedding Huntress into your SuperOps environment, endpoint protection becomes part of your standard provisioning process—just another layer of automation to keep your clients safe without extra overhead

Agentic AI is revolutionizing how IT teams and MSPs work, from decision-making to delivery. Discover five ways it is helping them move faster, smarter, and more strategically.

If you have a laptop or a computer where you store sensitive files, you should know that Windows provides foolproof data-protection solutions to protect it from unauthorized access.

The Windows Command Prompt is a powerful tool that gives you direct control over your system. Learning to navigate CMD efficiently allows you to automate repetitive tasks, troubleshoot issues faster, and access functions unavailable through the graphical interface.

This integration is built with one core purpose: to empower MSPs with a unified platform for deploying, monitoring, and managing backup software—without the need to toggle between multiple tools.

Schools and universities are now top targets for cybercriminals, facing rising threats like ransomware, phishing, and data breaches. With limited resources and growing complexity, education IT teams must rethink their approach to cybersecurity.

There’s a lot of noise in the AI space right now. But the future doesn’t belong to the loudest voices. It belongs to the ones who build with intent.

Discover the key differences between agentic AI and automation, and learn why understanding both is essential for MSPs and IT teams.

This collaboration is designed with one goal in mind: to empower MSPs by strengthening collaboration and introducing advanced features that streamline their daily operations.

Every resolved ticket in your queue represents knowledge that could prevent future problems. SuperOps’ Knowledge Base automatically captures these solutions, deflects repeat issues, and builds a searchable library of your team's expertise, no extra work required.

While many vendors retrofit AI onto existing tools, SuperOps has rebuilt Monica AI at the core of its platform. Monica AI has grown from assistive to agentic – learning, adapting, and transforming IT operations with every interaction

Discover the key differences between agentic AI and generative AI, and learn why understanding both is essential for MSPs and IT teams looking to improve automation, service delivery, and operational efficiency.

Every day, the same routine plays out for technicians across the world. A system needs maintenance, a service requires automation, or a recurring issue demands a permanent fix. You know exactly what needs to be done, but turning that knowledge into working code is where your productive day hits the brakes.

Contracts shouldn’t hold your growth back. With SuperOps, they flex with your business, connect service delivery to billing, and power true profitability — all in one place.

Convert SOPs into actionable, automated processes with Unified Runbooks

SuperOps has been named one of CRN’s 20 Hottest AI Software Companies of 2025, recognizing our continued innovation in AI-driven solutions for modern MSPs.

With Python's rapid evolution and different projects requiring specific versions, knowing which version you're running prevents compatibility errors and security vulnerabilities. This guide covers command-line methods, IDE checks, virtual environments, and package managers to identify your Python version quickly.

For MSPs managing client systems, Command Prompt provides lightweight, reliable diagnostics when modern tools slow down. These 40 essential CMD commands solve real problems fast, from network troubleshooting and system audits to remote management and performance fixes.

We're thrilled to announce a powerful new integration that's set to streamline your remote support workflow: SuperOps and ISL Online have integrated to bring the robust remote access capabilities of ISL Online directly into the SuperOps RMM platform, empowering MSPs with seamless, efficient, and secure remote support tools.

Solid service delivery is just one side of the coin, smart billing is the other. When both work in sync, your MSP runs smoother and grows stronger.

MSPs face a constant challenge with high ticket volumes, but there's a solution: automated SOPs. By identifying recurring issues, creating standardized procedures, and automating them, MSPs can significantly boost efficiency and save up to 26 billable hours per month per technician

Save labor costs, delight clients, and reduce ticket load with AI-powered Recommended Solutions and Similar Tickets

With unprecedented competition in the managed services provider industry, differentiation is no longer optional—it’s essential.

We have also launched a game-changing AI-powered IT Endpoint Management tool, and are investing in AI innovation, global expansion, and mid-market growth

The SuperOps and IT Glue integration tackles siloed information challenges head-on by automating data synchronization between your RMM and documentation platforms.

SuperOps' new Resource Utilization and Client Efficiency Dashboard empowers MSPs with AI-driven insights. Identify resource-draining clients, optimize technician time, and reduce recurring issues. Make data-backed decisions to boost efficiency and profitability—all from a single, comprehensive view.

New year, new features! Check out what's new at SuperOps in January and give them a spin.

New platform integrations enhance MSPs’ ability to manage and defend against complex cyber threats, enabling greater focus on scaling.

By combining SuperOps' robust IT operations platform with Sophos' industry-leading cybersecurity solutions, we are paving the way for a more secure and efficient future for managed services.

By integrating backup management directly into the SuperOps PSA workflow, this collaboration not only simplifies daily tasks but also strengthens the reliability of IT services provided by MSPs.

Explore the latest IT automation trends for 2026 and uncover how AI is reshaping RMM.

Metrics that get measured = Profits that scale. Know what metrics your MSP needs to track to put you on the track to profitability.

From scattered tools to seamless operations: SuperOps is revolutionizing managed services with an AI-powered unified platform.

Discover key MSP events for 2025 to network, learn, and steer your MSP towards success.

Stay ahead of the curve by watching out for these MSP trends in 2025.

SuperOps’ new Classic View makes ticket management easier with a sleek split-screen layout. See ticket lists and details side-by-side, prioritize effectively, and handle bulk actions with ease—all in one place.

The dispatcher's ability to streamline operations, provide optimal tech support and enhance customer experiences make them indispensable assets to any organization invested in delivering top-tier support services.

Leverage content marketing by repurposing content across platforms, answering FAQs, and staying consistent with simple, valuable posts.

SuperOps and ThreatDown (powered by Malwarebytes) have joined forces to offer a comprehensive cybersecurity solution that combines the power of AI-driven automation with advanced threat detection, ultimate endpoint protection and response capabilities.

AI-Driven Automation Integrated with Advanced Threat Detection to Empower Businesses with Unmatched Protection and Operational Efficiency

Hey MSP! Want a companion who'll help you grow in the most intuitive, sustained way possible? Here I am

Hey MSP! Want a companion who'll help you grow in the most intuitive, sustained way possible? Here I am

Fueling new MSPs with essential tools, expert mentorship, and resources for rapid growth and lasting success.

Business networking is vital for MSPs, providing connections, partnerships, and insights for growth.

Undesk your MSP with the unified mobile PSA-RMM app.

Designed specifically for MSPs, this integration will enable them to automate the entire workflow, from invoicing to payment collection.