The CrowdStrike outage was horrendous, especially if your MSP had to rescue clients surrounded by lots of BSOD.

The recent Microsoft outage sent shockwaves across industries, causing disruptions that ranged from flight delays to halted business operations. In a world where technology is the backbone of almost every operation, the outage has served as a stark reminder of how interdependent our IT infrastructure truly is. . For MSPs, this outage was particularly challenging as it highlighted the critical role they play in maintaining business continuity and managing IT services for their clients.

Navigating the MSP cybersecurity challenges and opportunities: AMA with Cybersecurity expert Amy

SuperOps is also set to launch Project Vision X, the MSP’s personal guide to business success.

Addressing concerns on the phishing campaign using a trojanised Minesweeper clone.

Discover key events for 2024, to unlock success in the MSP world! Mark your calendars to power your MSP journey with expert insights and networking.

Network monitoring and remote management of devices are integral parts of IT management working as effective guardrails against IT infrastructure challenges.

A quick visual guide to the common challenges faced by sales persons in the MSP industry and tips on how to overcome them.

New to lead generation? Here's a quick beginner's guide to generating MSP leads online... Even if nobody is going to your website.

Cold calling still works, if you do it right. Here's how to leverage cold calling to fuel your MSP marketing engine. A marketing lesson from Nate Freedman, the MSP marketing expert and the CEO of Tech Pro Marketing & Ulistic.

Networks have advanced. Your monitoring should, too.

In an exclusive interview with IT Growth Expert Richard Tubb on his podcast TubbTalk, SuperOps.ai CEO Arvind Parthiban shares the behind-the-scenes on the latest fundraising, what’s up and coming for SuperOps.ai, and a few big announcements that have been under wraps.

Here’s why a bad review every once in a while is healthy.

If the last year-in-tech has taught us anything, it is that Artificial Intelligence (AI) is not far out in the future; it is right here, right now. The question that you need to find an answer to, if you haven’t already, is how are you going to incorporate AI in your daily work and lives to ensure you are making the best use of it. This article should help you get to that answer.

Recurring revenue is an MSP’s backbone around which the success of business relies on.

For decades, Artificial Intelligence was seen as this futuristic entity in science fiction movies that we might see at some point in our lifetimes.

Set your MSP apart with clear and measured Service Level Agreements you frame with your customers.

Rising M&A activity through the pandemic

There are mistakes you can sweep under the rug and there are mistakes that pull the rug from under you.

MSP owners work tirelessly to build great brands, awesome teams, and an enviable portfolio of clients. But they don’t have to keep at it forever.

The fear of recession may be looming over everyone’s heads, but MSPs are traditionally less prone to economic vagaries.

Many MSP tech providers believe "they can” increase prices and customers will have to accede. SuperOps.ai's philosophy is different.

A technician’s life is already challenging on its own. They’re diagnosing issues, they’re fixing things, they’re procuring items for their clients… and in between all of this, they’re constantly communicating with all parties involved.

On why marketing is all about speaking the language of customers.

Startups live and die by the people working for them.

When it comes to protecting the peace of mind of our customers, we don’t settle for anything less than the gold standard.

We all want our business to be at its productive best to ensure that we’re making the most of the opportunities we have. But productivity only translates into tangible value when it’s channeled in the right direction.

The pandemic forced people to work from home and switch to remote working. It restricted access to events and limited peer networking opportunities. After two long years, events and conferences began picking up their pace in 2022 and this year it is back with a bang with multiple events scheduled around the year.

Heads up! It's crunch time.

The demand for managed service providers (MSPs) has been on the rise in recent years, as more and more businesses recognize the value of outsourcing their IT services, support, and strategy to specialized professionals.

Why end-of-year planning is important and what MSPs can do to finish the year on a high note.

G2, one of the world’s best software marketplaces, and a review platform trusted by millions of buyers worldwide, just awarded SuperOps.ai with 17 badges across categories like Best Support, Best est. ROI, and more. SuperOps.ai officially steps into the High Performer quadrant in G2’s Winter 2023 announcement.

Staying true to our vision of providing a unified platform for MSPs for all their business operations, we bring to you powerful quote management functionality built into SuperOps.ai. Enough with the struggle of juggling multiple tools all day, every day.

Kiss goodbye to billing surprises, cluttered quotes, and last-minute pushbacks. Say hello to predictable cash flow.

Unpredictable cash flow can be the silent killer of growth, efficiency, and ultimately your ability to stay in business.

I have always believed that building a startup or a product is a privilege and a responsibility not to be trifled with. When customers and employees put their trust and faith in us, we need to live up to it. Also, the impact that a successful startup can create is immense, for not just the employees and customers but also for the larger community. That is why we want to be mindful of the manner in which we go about creating and scaling SuperOps.ai, both as a startup and as a product. We wanted to be very clear about the philosophy we would follow.

Your MSP’s success hinges on the productivity of your employees. If they are unable to fulfil their roles to their full potential, your bottom-line will pay the price.

Do you really need to list all of your services on your website and turn it into a really long catalog? Here are 3 reasons why you don't need to.

Procrastination is, unfortunately, a common trait for us humans. More often than not, we take stops, get distracted, and hesitate to get things done, even when there’s a mountain of work ahead of us.

Onboarding a new client must be thoughtfully done, and security needs to be built in every step of the way.

We heard a few weeks back from a couple of little birdies that the weather forecast for DattoCon was moody and gloomy. We wanted to bring our friends at DattoCon a little bit of fun and sunshine and, boy, did we!

Everyone’s looking for an easier and faster way to get their work done. For IT, the faster way is cloud solutions. Before we get into why you should opt for the cloud, let's understand what cloud and on-premise solutions are.

Just getting cyberliability insurance is never enough. Find out what else you need to do.

Managed Service Providers (MSPs) have been the unsung heroes of the IT and business world for over two decades.

On burnout in IT phone support reaching frightening levels and how to curb it.

44% of companies say IT downtime can cost up to $1 million per hour. But revenue is not the only cost of downtime.

In recent times, the world of MSPs has evolved from a relatively new, burgeoning market to a highly competitive field—a field in which time is very much of the essence.

It's no secret that the MSP world is getting more competitive by the day. The industry is crowded; customer expectations are sky-high.

Business profitability and why is it more than an income greater than expenses.

Are you a vendor or a partner?

The world today runs on SaaS - Software as a Service. It has never been easier to plug in and use software to simplify and automate a variety of business processes. It’s no surprise that businesses, big and small, use a variety of cloud solutions to ramp up their operations. But it’s a different story for MSPs who manage and procure it for their clients.

In an ideal world, you don’t have to worry about business security. You don’t have to worry about data thefts. You don’t have to worry about losing your valuable business.

When acquisitions are not handled with care, all of us in the industry get affected.

The buzz around AI and machine learning refuses to quiet down. In recent years, professionals from a diverse array of industries have been taking interest in AI, ML, automation, and cybersecurity, and the manner in which these technologies are transforming the way people live.

The roles of a vCIO, the advantages and disadvantages of employing a vCIO, and what it means for MSPs.

There are dreams, and then there are DREAMS. “Road to 1 Million” is one of our DREAMS.

The significance of proper IT documentation and how to do it.

Cyber-attacks have grown in risk and complexity over the years, made apparent by the increasing number of large-scale data breaches and compromises in the news each day.

The great email fatigue is real.

Clients don't want to know or talk about MDR, firewall log reading, or security training, but they do want their business to be completely secure. Communicating the right message makes all the difference.

It's about time MSPs saw automation as a competitive edge.

Spoiler: It's not easy.

Don’t bring a knife to a gunfight. Bring a ticketing system.

A PSA built especially for MSPs? Does it make a difference?

Connect with your prospects and customers effectively by following these basics of email marketing.

Welcome to the SuperBook series, where we review books that will help you level up your MSP business. This edition covers “Updating servers doesn't grow your business” by Paul Green.