The world of IT, explained

Why Autonomous Endpoint Management (AEM) marks a turning point for IT teams

Autonomous Endpoint Management (AEM) isn't a replacement for Unified Endpoint Management (UEM), and it isn't automation with a new label. It's the shift from tools that give IT teams context to tools that act on it. Here's what that shift actually demands, and what it means for the people doing the work.

It's not a control gap. It's an enablement gap.

In September, we published a report called The Control Gap, built on a survey of 300 IT leaders fielded by GLG in June. Its thesis is direct: AI has entered the enterprise, IT can't see it, can't enforce rules on it, and nobody owns it. Therefore, AI is a control problem, and control starts with visibility.

How to improve MSP profitability: build a business around better margins

Better margins start with understanding what drives your cost to serve. See how smarter use of technician time, automation, client insights, and COGS can turn service delivery into a profitability engine.

MSP service delivery: how the work you do becomes revenue

What you bill a client doesn’t always reflect what it costs to serve them. Learn how connecting services, technician effort, contracts, and billing gives you a clearer view of profitability.

MSP profitability: where your margins are really going

Revenue can grow while your margins quietly shrink. See where profitability leaks happen across service delivery, technician time, contracts, and tooling, and how to spot them before they add up.

13 best Huntress competitors for MSPs in 2026

Huntress handles managed security, but leaves daily IT operations to separate tools. Here is how 13 alternatives help MSPs consolidate RMM, PSA and patching.