AI & Agents

It's not a control gap. It's an enablement gap.

In September, we published a report called The Control Gap, built on a survey of 300 IT leaders fielded by GLG in June. Its thesis is direct: AI has entered the enterprise, IT can't see it, can't enforce rules on it, and nobody owns it. Therefore, AI is a control problem, and control starts with visibility.

Unified endpoint visibility: the missing piece in agentic AI adoption

Specialized, fragmented endpoint tools once worked. Today, they’re a liability for IT teams looking to modernize and adopt agentic AI. Learn why a unified endpoint management platform that provides comprehensive visibility is essential to power intelligent IT operations.

AI automated ticketing system: Features, benefits, and top 3 software

AI is transforming how IT teams handle tickets, turning hours of manual work into seconds of intelligent automation. What used to require multiple technicians can now happen instantly, freeing your team to focus on complex problems.

Beyond tools: Building the AI-first mindset for IT success

Everyone wants to be AI-first, but few realize it’s not just about the best AI tools but about rewiring teams, skillsets, and the culture to take an AI-first approach to working. Read on to learn what it really takes to build AI-ready IT teams.

The case for unified IT: Strengthening your foundation for agentic AI

AI is only as strong as the data it can access. When tools are fragmented, AI loses context, weakens in reasoning, and delivers limited value. Read on to learn how unified IT platforms create the connected ecosystem AI needs to deliver real intelligence, and why unification is no longer about cost-cutting, but a requirement for an AI-first future.

Building autonomy in layers: How MSPs and IT teams can get agentic AI adoption right

Agentic AI goes beyond fixed workflows to bring reasoning, context, and scale. But autonomy doesn’t mean going all-in on day one. Read on to learn how MSPs can build a healthy, step-by-step path to AI-first operations.