The case for unified IT: Strengthening your foundation for agentic AI

Take a look at the tech stack of any IT team today, and you’ll likely find a dozen or more tools, each built for a specific purpose: endpoint management, remote access, patching, mobile device management, ticketing, and more. 

Surveys show that IT teams use on average 10-15 tools for all service management tasks. Each tool serves a purpose and teams learned to work across systems, exporting data from one and importing it into another. 

This complexity has simply been accepted as part of the IT tech stack. While IT leaders acknowledged that using multiple tools to serve the same or similar purposes, or tool sprawl, was a problem, consolidating tools was only seen as a means to cut the clutter and lower costs. 

Reducing tool sprawl was seen as a good practice, but not a pressing need.

Not anymore. 

With the arrival of agentic AI in IT service management, tool sprawl is becoming a barrier to successful agentic AI adoption.  

AI is only as strong as the data it can access. And when data sits across multiple siloed tools, AI only has limited context and access to information, and this defeats the purpose of adopting agentic AI. 

Tool sprawl - the shift from inconvenience to barrier

Using multiple tools for overlapping functions does more harm than most teams realize. Every tool brings its own data, learning curve, security risks, points of breakage, and expenses. Here’s what IT teams have to deal with:

Data silos: When device and user data sit in separate platforms, teams need multiple dashboards just to understand what’s happening. This fragmentation makes it difficult to connect the dots between incidents, identify trends, or spot anomalies in time.

Blind spots: Fragmented monitoring makes it hard to see the full picture. When alerts, tickets, and performance data live in different systems, issues slip through until they escalate, and this comes in the way of IT teams being proactive in their support. 

Security risks: Each additional tool adds credentials, permissions, and integrations, which means more openings for data theft and breaches. Without unified control, managing access and compliance becomes harder with every new system.

Inefficiency: Teams spend a lot of time switching between consoles and reconciling data across tools. The constant context-switching breaks focus, increases errors, and slows down response times.

High expenses: Redundant tools with overlapping capabilities drain budgets and add maintenance overhead. The more tools you add, the harder it becomes to manage their combined cost or measure their individual value.

Retrofitted clunky workflows: Most tools used by IT teams today are either customer service tools retrofitted for IT or are designed for outsourced service providers. IT teams manage with clunky workarounds for most tasks, leading to messy integrations and information silos. 

For years, IT teams accepted these inefficiencies as part of the job. Today, it is no longer a mere inconvenience. The lack of a unified IT ecosystem is becoming a hurdle to growth, scale, and AI-readiness. With agentic AI becoming key part of IT service management, this is not something organizations can dismiss. 

Also read: How you can turn IT from a cost-centre to a strategic asset with Agentic AI

Why unification matters now

For agentic AI to work to its highest potential, it is important to have seamless workflows and consolidated data. If the IT infrastructure is a patchwork of multiple siloed systems, the AI agents might not be able to understand the context, correlate events, and recommend the right actions. 

A unified IT platform changes that. It connects every layer of IT, bringing devices, workflows, and data together, creating a single, connected ecosystem. It also makes them more capable of learning, reasoning, and acting autonomously. And when all the data flows through one unified platform, AI can begin to connect the dots. It can understand not only what happened, but why it happened, and what to do next. 

This is when the actual value of AI is realized, since it moves beyond basic automation to being semi-autonomous and eventually fully autonomous. Over time, this way of working will transform how IT teams operate. Instead of reactive firefighting, teams can move towards predictive maintenance and proactive service delivery.

Here’s what your IT function stands to gain from a unified endpoint management and IT service management platform: 

Simplified, seamless operations: A unified platform brings helpdesk, endpoint monitoring, patching, remote access, asset tracking, knowledge base, and cross-OS mobile device management (MDM) on one platform. This eliminates any friction between the tools and tasks. Every function connects and communicates with the other, allowing teams to deliver services faster and with ease. It also enables more intelligent, proactive service and management.

Stronger security: There’s a sharp rise in the number of cyberattacks, and a unified system helps IT leaders keep the IT infrastructure secure. It cuts down the number of integrations, sign-ins, and data transfers, giving IT teams better control over access, visibility, and compliance. It also strengthens governance. When every device, workflow, and access policy is managed from a single platform, IT leaders can enforce consistent standards, monitor compliance centrally, and maintain audit readiness easily. 

For more insight on why agentic AI and proactive defense are critical to counter rising cybersecurity threats, click here. 

Complete endpoint visibility: Managing every endpoint including desktops, laptops, servers, and mobile devices from a single platform gives teams a clear, connected view of their environment. With full context in one place, agentic AI can operate with accuracy and control, driving smarter decisions and proactive action.

Unified mobile device management: Many IT teams still manage desktops and mobile devices separately, leaving iOS and Android environments unmonitored. A unified platform brings all of them under one system, making monitoring much easier, closing compliance gaps, improving automation, and ensuring that no device slips through the cracks.

Proactive rather than reactive support: Switching between multiple tools and manually handling repetitive tasks eats up technician time. Issue resolution is delayed and the IT team is constantly firefighting. With a unified IT platform, especially one built with agentic AI at the core, IT teams move from reactive support to proactive operations and can contribute strategically to the organization.

Scalability: IT workloads grow faster than headcount. A unified platform helps teams scale without burnout. By removing redundant tools and automating repetitive work, IT can manage more endpoints, resolve issues faster, and pivot quickly to support business growth.

Unify and upgrade your IT infrastructure and become future-ready

Until now, reducing tool sprawl was about cutting costs and getting rid of clutter. In the agentic AI era that we are in, it’s far more strategic. A unified endpoint management and IT service platform, one that is purpose-built for internal IT teams, is essential for an AI-first future.

Organizations that consolidate their IT tech stack will be able to adopt agentic AI effectively, improve endpoint visibility, run secure operations, scale efficiently, and provide proactive IT support that will turn IT from being a supportive function to a strategic one. For organizations that want to be future-proof, a unified IT platform is going to be indispensable. 

SuperOps is a unified endpoint and service management platform built specifically for internal IT. It replaces tool sprawl with one intelligent system, connecting helpdesk, endpoint management, patching, remote access, asset tracking, and knowledge base in a seamless experience.

To learn how you can consolidate your IT tools and upgrade your tech stack with a platform purpose-built for IT teams, schedule a demo with our IT experts today!