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SMART TRACKER

Make every hour pay

Stop ballparking, start smart tracking, and see your profitability soar.

Start smart tracking

Track

Accurately track time from anywhere on the web and mobile and improve billability.

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Track

Accurately track time from anywhere on the web and mobile and improve billability.

Optimize

Improve operational efficiency on the go with real-time technician time utilization views.

Strategize

Make informed business decisions with resource utilization and client efficiency dashboards.

Hello, tech-savvy! Time to get business-savvy

When your technicians are well-trained and compensated, resource utilization is efficient, and clients are profitable, you become unstoppable. Here’s how Smart Tracker helps you become unstoppable

MORE ACCOUNTABILITY, MORE BILLABILITY

No more leaving money on the table with ballparking

Ticketless tracking from anywhere

Track time from anywhere on the web and mobile, independent of tickets.

Accurate, hassle-free billing

Remove uncertainty from billing with contextual, time-based task reviews.

Higher billability

Identify and fix work log gaps on a calendar and get paid for every minute worked.

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BETTER TECHNICIAN UTILIZATION

Optimize resource use and boost efficiency

Boost operational efficiency

Catch and fix inefficiencies on the spot with a real-time view of technicians’ running timers.

Upskill technicians

Benchmark resolution times for ticket categories, identify upskill opportunities, and boost productivity.

Enhance resource allocation

Allocate resources based on client time utilization patterns and burden rates for improved profitability.

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CLIENT EFFICIENCY

Make your MSP profitable by improving client profitability

Track client-wise resource utilization

See how well your clients utilize your resources based on time spent and tickets logged.

Improve utilization efficiency

Bring down MSP-wide time baselines with client efficiency ranking and trend reports.

Manage proactively with AI

Get the whole context of top issue categories for a client at a glance with AI and work with clients to proactively address them.

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Time-track your way to a happier, more productive, and profitable MSP

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Start Smart Tracking