TIME TRACKING SOFTWARE

SuperOps Smart Tracker simplifies time tracking for MSPs by embedding it directly into their workflows. Technicians can log time while working on tickets or projects without switching tools. This ensures billable hours are accurately captured and linked to invoices automatically, preventing revenue leakage. SuperOps also generates clear reports that help MSPs analyze performance and improve efficiency. 

A timesheet is a manual or digital log of hours worked, often filled out at the end of the day or week. Time tracking software, like SuperOps, goes beyond timesheets by automatically recording work in real-time, capturing task-level details, and providing dashboards for productivity and profitability. With SuperOps’ time tracking software, you get precise, actionable insights rather than just static hourly data.

Most MSPs use 15-minute minimum increments with automatic rounding. Some use 5-10 minute minimums without significant client pushback. Beyond 15 minutes per ticket risks overbilling concerns. Smart Tracker by SuperOps automatically rounds time entries to your preferred increment (15 or 30 minutes), eliminating manual calculations. This work tracking software approach ensures fair billing while capturing all legitimate work without administrative burden on technicians.

Yes, most modern time trackers, including SuperOps, are designed with employee privacy in mind. They log hours spent on tasks, projects, or tickets but do not engage in invasive practices like keystroke logging or screen recording unless explicitly enabled. The goal is productivity tracking, not surveillance. SuperOps ensures data security with encrypted storage and controlled access, so only authorized managers see time reports.