PSA

Make every hour

pay

Stop ballparking, start smart tracking, and skyrocket MSP profitability.

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Track

Accurately track time from anywhere on the web and mobile and improve billability.

Optimize

Enhance efficiency instantly with live views of technician time utilization.

Strategize

Make informed business decisions with resource utilization and client efficiency dashboards.

Hello, tech-savvy!

Time to get business-savvy

Accurate, work-based compensation

No more leaving money on the table with ballparking

Ticketless tracking from anywhere

Track time from anywhere on the web and mobile, independent of tickets.

Easy task review

Remove billing uncertainty with contextual, time-based task reviews.

Higher technician billability

Identify and fix worklog gaps on your calendar and get paid for every minute worked.

Better technician utilization

Optimize resource use and boost efficiency

Boost operational efficiency

Catch and fix inefficiencies on the spot with a real-time view of technicians’ running timers.

Upskill technicians

Benchmark resolution times for different ticket categories, identify upskill opportunities, and improve productivity.

Enhance resource allocation

Allocate resources based on client time utilization patterns and burden rates for improved profitability.

Improved client efficiency

Make your MSP profitable by improving client efficiency

Track resource utilization by client

See how well your clients utilize your resources based on time spent and tickets logged.

Improve utilization efficiency

Identify top issue categories and trends that bring down your clients' overall efficiency.

Manage proactively with AI

Bring down MSP-wide time baselines by quickly getting the root cause of frequent issues with AI, and proactively address them to reduce ticket load and save time.

Before, I'd use 4 different products for my user interactions, now I have a single point of entry for 90% of them.

Daryl S

Managing Partner, DNS Security Enterprises