No Hype. Just
Hyper-Contextual AI
Monica works her magic on your MSP’s dataset, so every time-saving, growth-enhancing suggestion is completely personalized for your MSP. No generic ChatGPT-like responses.
Meet
Monica
The AI SuperCompanion
for Your MSP’s Growth
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Faster Resolutions
Recommended solutions
Get instant answers for any issue
No more wasted time searching for solutions. Monica equips your technicians with instant recommendations—pulling from past L2/L3 resolutions to solve issues faster. That means fewer escalations to senior technicians, lower costs, and a more efficient MSP.
For fresh solutions and brand-new tickets, Monica scours the web for the most relevant fixes, so your team doesn’t have to research manually.
No more wasted time searching for solutions. Monica equips your technicians with instant recommendations—pulling from past L2/L3 resolutions to solve issues faster. That means fewer escalations to senior technicians, lower costs, and a more efficient MSP.
For fresh solutions and brand-new tickets, Monica scours the web for the most relevant fixes, so your team doesn’t have to research manually.
Instant context
Ticket summarization
Know everything at a glance
Skip the endless scrolling. Monica delivers smart summaries of your tickets and worklogs, giving you a quick, clear snapshot of everything that’s happened—in seconds
Skip the endless scrolling. Monica delivers smart summaries of your tickets and worklogs, giving you a quick, clear snapshot of everything that’s happened—in seconds
Efficiency report summarization
Cut client inefficiencies
Monica pinpoints client inefficiencies by summarizing top issue categories from the efficiency report and recommends solutions to fix them proactively.
Monica pinpoints client inefficiencies by summarizing top issue categories from the efficiency report and recommends solutions to fix them proactively.
Improved operational efficiency
Similar tickets
Stop fixing the same issues and start preventing them
Repetitive issues drain MSPs' time. Monica spots recurring problems by identifying similar tickets and helps prevent them with smart pattern analysis.
Repetitive issues drain MSPs' time. Monica spots recurring problems by identifying similar tickets and helps prevent them with smart pattern analysis.
Prompt builder and Rephrase
Communicate with flair
Build prompts for different contexts and scenarios to ensure every client communication follows your MSP’s style and standards.
Build prompts for different contexts and scenarios to ensure every client communication follows your MSP’s style and standards.
Smart worklogs
Take the work out of worklog entries
Convert ticket replies into well-formatted worklogs automatically.
Convert ticket replies into well-formatted worklogs automatically.
Coming soon
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Proactively maximize operational efficiency
Avoid potential efficiency drops by receiving real-time alerts when technicians take longer than expected on tickets.
Translate your solutions into scripts
Accelerate ticket resolution by getting Monica to generate scripts based on inputs you provide in plain language.
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