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11 best RMM platforms for 2024

If you’re an MSP looking for an RMM, how do you go about it? We’ve just made it easier for you - we chose top 10 platforms in the market and compared them extensively against each other to bring you the best of the best. Without further ado, let’s dive in.

It’s rare to be an MSP and not be spread across a large geographical area. And if a large, diverse clientele is your superpower, then heavy will be the burden of your responsibility.

'With great power comes great responsibility' meme

These companies entrust in you, the MSP, the safety and well-being of their IT environments.

The enormity of the task is obvious. We are talking about thousands of client devices spread across locations and you have to make sure that everything is up and running. And not just that, you have to predict and prevent major issues from happening and hampering productivity, lest your client lose their trust in your capabilities.

Now, it's not even possible to have engineers be physically available at client endpoints monitoring their health, and the network all the time. This is where Remote Monitoring and Management (RMM) tools enter the scene, knowing all too well that they may have had your curiosity but now they have your undivided attention.

Gentlemen, you had my curiosity, but now you have my attention

Simply put, RMM tools help MSPs monitor and manage client endpoints, computers, and networks remotely. These are deployed by installing “agents”, very small programs, on the client’s devices, which include laptops, mobile devices, desktops, servers, etc. These agents send data back to the MSP about the status and functioning of the client’s systems and the health of their network. If they find any deviation from normal behavior at any node or endpoint, they send an alert to MSP and raise tickets that can be resolved as per criticality. You can monitor machine usage, manage and update them and even predict any upcoming issues, prevent it or deploy a solution at the earliest - all from one console.

Now if you’re an MSP looking for an RMM, how does one go about it? More often than not, prior experience with a tool—good or bad—can impact your choice. But with changing trends and advancing technology and innovation, that’s no longer the best idea.

Now at SuperOps, we want to stay ahead of the curve and in the mix of (preferably on top of the pile of) everyone’s favorite RMMs. We want you to pick us because we are better at something that you need; not just by claiming it, but by being it. This means we had to research a lot of competitors and industries in general. If they are doing something right for our customers, we want to do it better! There’s just too much to see, learn, and do.

The learnings we got from such research can be useful to you too; in your search for the right tool for you as an MSP and your client's IT environment. So here’s one of our favorite bits of research, where we compared our product to competitors and ranked them according to client needs. We have this list handy because our aim is to be at the top of it - the sooner the better.

Now for this research, we browsed through a lot of G2 and other reviews, listened to influencers, and did some of our own diggings. For starters we chose these ten platforms - Atera, Ninja One, Syncro, Datto, Kaseya, Connectwise, Naverisk, ManageEngine Endpoiny Central Central, Comodo, and N-able and compared them with our own SuperOps platform

We didn’t include Microsoft Intune because it was focused only on mobile devices and some older RMMs due to their difficult-to-learn/navigate interfaces.

Here’s a quick introduction to all of them:

Best RMM software

SuperOps

Launched in 2020, our combined PSA-RMM platform is for those MSPs who want a modern, unified platform powered by AI. SuperOps offers real-time remote asset health management, intelligent alerting for actionable issues, and automated ticket routing to improve response times. Its integrated service desk and built-in automation streamline tasks. SuperOps is highly scalable and designed to support small to large MSPs. Its modern architecture makes it future-ready, offering integration with various IT tools for a complete MSP solution.

NinjaRMM

NinjaOne’s RMM offering has been around for quite some time and has a good reputation in the industry. With the addition of ticketing, data protection, and IT documentation services, it is now more of a robust suite than just an RMM system. NinjaRMM is known for its intuitive UI and fast deployment, making it easy for MSPs to get up and running quickly. The platform also offers robust security features, including antivirus integration, ensuring that MSPs can safeguard their clients' environments. Their pricing isn’t quite transparent; you have to get an independent quote to find out how much it’ll cost you, but there is a free trial.

Atera

Atera offers a PSA-RMM platform that is easy to use and highly accessible, especially for small and mid-sized MSPs. It also provides remote access capabilities, enabling technicians to manage and troubleshoot client systems from anywhere. It also includes network discovery, patch management, and integration with third-party tools, providing a comprehensive solution for managing IT environments. It has a simple UI that’s easy to learn and has a great mobile app too. The pricing also is transparent and starts at $129/agent per month.

ManageEngine Endpoint Central

ManageEngine Endpoint Central is a suite of endpoint management tools that works well as an RMM system for a managed service provider or internal IT department. In addition to its core RMM functionality, Desktop Central offers add-ons such as mobile device management (MDM) and OS imaging, allowing MSPs to extend their management capabilities to mobile devices and streamline system setup. Pricing is customized and quotes can be requested.

Naverisk

Naverisk is another PSA-RMM platform that aims to solve multiple issues for MSPs and delivers most of the existing competitor’s features. Naverisk’s core features include remote monitoring, patch management, automated scripting, and alerting. It also provides integrated ticketing and service desk management, allowing MSPs to handle both IT operations and client support from a single platform. Pricing for Naverisk starts at $110 per month, and custom quotes are available based on specific needs.

Syncro

Syncro is an all-in-one MSP platform that combines RMM functionality with business management features such as invoicing, payment processing, and marketing. This integration makes Syncro a unique solution for MSPs that want to manage both their technical and business operations from one platform. Syncro’s RMM features include remote monitoring, patch management, automated scripting, and real-time alerts. It offers a free 30-day trial and the plans start at $129/user per month.

ITarian

ITarian is one of the most well-known RMM products in the market. They offer a comprehensive set of IT management tools. One of their standout features is the availability of a free version that supports up to 50 endpoints. ITarian provides all the essential features of an RMM platform, including remote monitoring, patch management, and remote access. Additionally, users can purchase add-ons to expand the platform’s capabilities, such as antivirus protection, network management, and service desk features.

N-able RMM

N-able is a great RMM tool with an easy-to-use UI. N-able offers a feature-rich RMM platform that is designed to be easy to use yet powerful enough for MSPs of all sizes. N-able also provides a wide range of pre-built automation policies that enable technicians to automate common tasks, such as software updates, backups, and security checks. This tool offers a free trial and the plans for smaller MSPs start at $99 per month.

ConnectWise Automate

Formerly known as LabTech, this RMM tool is fully integrated with ConnectWise’s platform, which includes PSA and other IT management tools. It is fully integrated with the broader ConnectWise ecosystem, which includes PSA and other IT management tools. It is better known for its automated IT backup capabilities over just remote management. The platform is complex and requires in-person training to be able to use it to its full potential. Pricing is customized based on the MSP’s requirements.

Kaseya VSA

Kaseya VSA has been a staple in the RMM market for years, offering a robust set of features that include remote control, IT automation, patch management, and endpoint monitoring. The platform offers a highly customizable interface, allowing technicians to tailor workflows and processes according to their specific needs. Pricing is customized.

Datto

Datto is primarily known for its disaster recovery and business continuity solutions, but it also offers a cloud-based RMM platform designed specifically for MSPs. Datto’s RMM solution is integrated with its PSA tools, providing a unified experience for managing IT operations and client support. The platform recently introduced a new UI, making it more user-friendly and easier to navigate. Pricing is customized.

Key comparison factors for evaluating RMM platforms

We used six main criteria to measure and analyze these products, and compare them against each other:

Cost of using the RMM
Availability of essential features
The user interface
The extra bells and whistles
Ease of use
Training and support

Now, let’s dive into the analysis.

1. Cost of using the RMM

There are some key considerations that every company looks at while choosing the right software product. The first one is obviously the cost. It isn’t that companies always seek a cheaper tool but they do have a set budget for any service they wish to use. The ROI has to be justified.

In the case of RMM software, we found that almost all the established ones are priced very similarly and the difference in pricing more or less depends on the features that are added or removed.

But there are three different pricing models that are either applied solo or as a team in the RMM world:

Endpoint-based - depending on the number of customer endpoints you’re monitoring
Technician-based - depending on the number of technicians monitoring the networks on the MSP end.
Custom pricing models - this is not transparent and you have to request quotes from the platforms.

We think the custom pricing models are the least preferred because there is no transparency and you can never tell if you’re getting the best price or not. Also, some RMMs charge an implementation fee or one-time installation fee which can be easily avoided.

While the other two models or their hybrid can actually start at pretty low costs and as your business grows, so will your subscription.

So in these terms, we have to say that custom quote-givers - Datto, Kaseya, ManageEngine Endpoint Central, N-able, and Ninja One lose points on transparency. Naverisk does begin at $110 a month but it fails to specify the value this brings—is it per user or per endpoint or mixed?

ITarian is free for up to 50 devices. ITarian charges $1.25/endpoint/month, post the limit which means as you near 150 endpoints, it will cost you around $125 per month.

But if you are scaling up, you have SuperOps at $79/agent, Syncro that begins at $129/agent, and Atera at $129/agent all billed per month on annual plans.

What appears cheaper on the surface may not be really cheap for your operation. Essential features that are available in the mid-tier for one tool might be placed in a higher tier of another tool. Atera charges you extra for features that usually come bundled. For eg: if you need Mac agent support, you will need the higher tier which costs $179/month.

TL;DR:

If you are a small MSP or SMB with up to 25 or 50 endpoints, you can choose ManageEngine Desktop Central, SuperOps, or ITarian to save costs
If you have great negotiators with the ability to get the best deals you can try getting better quotes at Kaseya, Datto, NinjaOne, N-able, Naverisk, or ManageEngine. N-able does begin at 110$ but a lot of reviews mentioned pricing as a hurdle.
If you want an endpoint-based solution where the number of agents must not be a concern - look at ITarian.
Atera, SuperOps, and Syncro are great options for MSPs looking for per-agent solutions that are affordable and feature-packed.

In the case of RMM software, we found that almost all the established ones are priced very similarly and the difference in pricing more or less depends on the features that are added or removed.

But there are three different pricing models that are either applied solo or as a team in the RMM world:

Endpoint-based - depending on the number of customer endpoints you’re monitoring
Technician-based - depending on the number of technicians monitoring the networks on the MSP end.
Custom pricing models - this is not transparent and you have to request quotes from the platforms.

While the other two models or their hybrid can actually start at pretty low costs and as your business grows, so will your subscription.

So in these terms, we have to say that custom quote-givers - Datto, Kaseya, ManageEngine Central, N-able, and Ninja One lose points on transparency. Naverisk does begin at 110$ a month but it fails to specify the value this brings—is it per user or per endpoint or mixed?

ManageEngine Desktop Central and ITarian are both free up to 25 and 50 devices respectively. ITarian charges $1.25/endpoint/month, post the limit which means as you near 150 endpoints, it will cost you around 125$ per month.

But if you are scaling up, you have Syncro that begins at 119$/agent, SuperOps and Atera come at 79$/agent all billed per month on annual plans.

It also charges you $5/end-user working from home - yes in the age of the pandemic! But we still feel it may be the cheapest way to start for MSPs if the number of agents is low and endpoints are closer to 100.

TL;DR:

If you are a small MSP or SMB with up to 25 or 50 endpoints, you can choose ManageEngine Desktop Central, SuperOps, or ITarian to save costs
If you have great negotiators with the ability to get the best deals you can try getting better quotes at Kaseya, Datto, NinjaOne, N-able, Naverisk or ManageEngine. N-able does begin at 110$ but a lot of reviews mentioned pricing as a hurdle.
If you want an endpoint-based solution where the number of agents must not be a concern - look at ITarian.
Atera, SuperOps, and Syncro are great options for MSPs looking for per-agent solutions that are affordable and feature-packed.

Chart of pricing comparison of all RMMs when all endpoints are managed by a single agent

If all endpoints are managed by a single agent the pricing comparison will look like this, which is surely less than ideal.

Looking for an RMM software that fits your bill?

Try SuperOps

So once we know which platform to use based on our budgeting and plans for expansion, we focus on the next criteria

2. Essential features

For this study, we considered endpoint monitoring, single console/dashboard to manage all services, remote access either inbuilt or integrated, and patch management/deployment as the most essential RMM features. Some near-essential features were issue management, alert management, ticketing, and automated network discovery.

All of our contenders did well on almost all of the aspects. In terms of Pure RMM functionality, ITArian, NinjaRMM, Atera, SuperOps, N-able, and Syncro are all feature-packed, with their own take on what’s more important for RMM users.

Kaseya also had a great set of features for all MSPs. Naverisk and ManageEngine Desktop Central were next.

One of the key things that all RMMs must do is integrate well with other MSP platforms and software like remote access or PSA technologies and all of our contenders did that well. While Atera, Syncro, SuperOps, Naverisk, and Datto countered it by adding their own PSA, ITarian, Ninja RMM, Manage Engine Central, and N-able did that by being part of larger suites which gave a lot of functionality to the MSPs.

3. Battle of the user interface!

Here’s one criterion where we definitely beat others in. SuperOps wins this battle with its modern intuitive UI. Because of its human-centered design, everything in SuperOps looks and feels better. It’s easy to onboard and to start using.

N-able is the closest competition as the interface was simple to learn and genuinely fun to work on.

Atera also has a clear UI with customizable widgets but some users have complained about the interface lagging, nothing we could verify though. Syncro tries hard but the whole UI feels disconnected and you find things out of place at times, impacting your workflow. Datto has also updated its UI but some functions still require users to go into the old UI.

The rest of the pack works with functional dashboards. Some are stacked with tabs and buttons to access different functions. They work well but they can’t match us in the way that you will really enjoy working on our platform and how neatly everything flows.

Once we have our budget, needs, and UI choices, now we can look beyond the Must-Have features to also good-to-have.

4. The extra bells and whistles

SuperOps has a closely-knit PSA solution. Intelligent automation can automate multiple repetitive tasks and empower agents to act only when their intervention is needed.

This also means you can have more devices under management with fewer agents.

Great integrations with other popular products make life easier for MSPs at multiple ends. It also has a lightweight CRM in-built.

Atera supports multiple operating systems including Windows, Mac, iOS, and Android. The ticketing tools are also very easy to use.

Syncro is another one with a PSA integration. It can monitor the network’s health and its best abilities lie in its robust remote access and billing abilities.

NinjaRMM is part of the NinjaOne suite and has a multi-tenanted architecture to keep the data of each MSP client separate. Apart from Windows, Mac, iOS, and Android devices, it can also manage Virtual machines. The ability to do security audits on entire managed IT systems is a plus. It has robust mobile apps for iOS and Android too.

N-able can detect issues in the network much better with their NetPath feature. It also scans the network for files with malware or threats continuously making it really secure.

ManageEngine Endpoint Central allows you to set device profiles that can make onboarding new devices really easy with software and hardware configurations already set. It also keeps a software inventory which helps you detect outdated versions and update them on time.

ITarian’s auto-discovery feature makes its deployment the easiest. It has the best remote access functionalities which enable techs to access any file on any device connected to the network. Reporting functionality is good and has SLA and tech metrics that clients will appreciate.

Naverisk is appreciated for its really good project management and client management features and great integration with popular products. Its ability to run operations across the network with ease and scheduling are popular too.

Kaseya had a lot of great add-ons available but that’s exactly what it is - you have to add them on.

Across reviews, we read that Datto did make a lot of new features available but they didn’t deliver as expected.

An RMM solution that checks all the boxes.

Try SuperOps

5. Ease of use

You need easy-to-use software in day-to-day operations, to deploy and train personnel. Remember the Connectwise issue?

As creators and users of an RMM-PSA suite, we didn’t feel it was fair for us to rate the apps ourselves, so we decided to use reviews across (G2 and Capterra) and used the average score to determine the ease of use winners - after all, it's always the community that knows best.

Rank	RMM Platform	Avg score
1	NinjaRMM	9.50
2	SuperOps	9.45
3	Atera	9.35
4	Syncro	9.35
5	Itarian RMM	8.95
6	ManageEngine Endpoint Central	8.70
7	Datto	8.70
8	Naverisk	8.40
9	N-able RMM	8.30
10	Kaseya	8.1

6. Training and support

Training and support comparison chart of vendors

Source: Capterra

According to the user reviews, ITarian’s community is very strong and support delivery is great. NinjaRMM and ManageEngine are also appreciated for providing great support. Atera needs to work on its email support speed. N-able got mixed reviews for the support it provided. Syncro only provides chat support and user reviews suggest that they need to work on their response rate. Datto still offers in-person training.

At SuperOps, we pride ourselves on fast, helpful support, which is reflected in the customer experience we create.

Benefits of RMM

Remote monitoring

RMM tools provide round-the-clock monitoring of endpoints, servers, networks, and other devices. This enables you to proactively monitor and detect potential issues and address them. Besides this, they also allow you to perform real-time health checks and prevent downtime.

Patch management

They help you automate and streamline the process of applying security patches and updates across multiple devices in your clients’ environments. This helps minimize vulnerabilities, reduce the risk of cyberattacks, ensure compliance, and improve overall security.

Remote access

With RMM tools, technicians can remotely access client devices for troubleshooting, repairs, and configuration changes. This eliminates the need for physical access, reduces downtime, and enhances customer satisfaction.

Alerting

Alerting is an important feature that allows you to receive notifications based on preset thresholds - for example, low disk space, high CPU usage, etc. False alerts are eliminated and technicians are notified only about relevant issues. Real-time alerts enable them to respond to the issues immediately.

Reporting

With RMM tools, MSPs can generate regular reports to gain insights into their performance and look at parameters such as uptime, issue resolution times, and system health. This enables you to identify trends, forecast issues, and make informed decisions about future improvements and investments.

Automation

You can automate routine tasks like patching, backup, software updates, and system reboots. This helps you reduce manual workload and downtime effectively. You can also create custom scripts and workflows for automated problem resolution to improve efficiency.

Integrations

RMM platforms often integrate with other tools like PSA software, antivirus programs, backup solutions, and CRM software. This enables you to manage all your operations from a single dashboard, without having to switch between multiple tools.

The best RMM solutions

So that’s about it, based on various considerations we think this is our list of best RMM solutions out there right now

N-Able RMM - N-able has a lot of great features
SuperOps - Intelligent automation with PSA, great UI, and competitive pricing
NinjaRMM - For feature-loaded RMM with good support, also NinjaOne suite.
Atera - Good in pricing and features
ITarian - Works for SMBs who have very few endpoints to manage
Syncro - If network health is your top priority and cost is not.
Manage Engine Endpoint Central - If you use the ManageEngine Suite, this integrates well with Zoho services too
Naverisk - does its job well, but you'll have to negotiate for a good quote
Datto - Good UI but consistency issues persist
Kaseya - Old school interface, gets work done

We have not just given you our version of the top 10 but also shared with you our rationale and also the areas in which these software excel. You can now choose one of them as your first candidate for the trial.

Yes, trial. Because any service worth its salt will give you a chance to test it out before buying. This is because they know the value and the appeal of their product for user retention. It also gives you time to make sure that their features align with your MSP’s needs properly and that their quality exceeds your expectations. We believe in the same and that’s why we offer a 14-day trial without any commitment which you can try right here.

We hope this guide helps you in identifying the right RMM software. Feel free to let us know about any big ones we missed or ones that you think to deserve to be here. Also, do leave us feedback on SuperOps - the platform, support, and more.