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July 22nd, 12PM EST

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PSA

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psa

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Introducing side conversations—an easy way for MSP technicians to manage their communication

A technician’s life is already challenging on its own. They’re diagnosing issues, they’re fixing things, they’re procuring items for their clients… and in between all of this, they’re constantly communicating with all parties involved.

Manish Balaji

2 min

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msp

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psa

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Burden rate — Solving the profitability puzzle

Business profitability and why is it more than an income greater than expenses.

Akshaya Devi

3 min

2
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msp

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psa

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operations

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Subscription management simplified—introducing Pax8 for SuperOps

The world today runs on SaaS - Software as a Service. It has never been easier to plug in and use software to simplify and automate a variety of business processes. It’s no surprise that businesses, big and small, use a variety of cloud solutions to ramp up their operations. But it’s a different story for MSPs who manage and procure it for their clients.

Manish Balaji

4 min

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msp

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Life of an MSP who doesn't have a ticketing system...

Spoiler: It's not easy.

Akshaya Devi

5 min

4
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msp

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How a good ticketing system can boost your MSP business

Don’t bring a knife to a gunfight. Bring a ticketing system.

Akshaya Devi

5 min

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msp

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Why you need a PSA purpose-built for MSPs

A PSA built especially for MSPs? Does it make a difference?

Akshaya Devi

5 min

6
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msp

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How to be a more profitable MSP with your PSA tool

Join Chris Timm, author, MSP owner, and expert on all things PSA, as he explains how to leverage your PSA tool to build a profitable MSP.

Akshaya Devi

4 min

7
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msp

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Why your MSP needs a PSA

TL;DR: Your MSP relies completely on your, and your technician’s, ability to deliver exemplary service to your clients. PSA helps you do just that.

Akshaya Devi

3 min

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psa

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Runbooks 101: Put knowledge into action

You'll never wonder "What to do with this issue" again.

Akshaya Devi

3 min

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psa

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Your PSA is not a service desk. Here’s why.

Mark Crall, VP of Sales at SuperOps.ai, and Chris Timm, Technical Director at Sondela Consulting, explain the best ways to use your PSA tool.

Akshaya Devi

4 min

10
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psa

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rmm

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How to provide effective support through a unified MSP platform

Listen to Nityasha Wadalkar, Director of Product Marketing at Splashtop, and Mark Crall, VP of Sales at SuperOps.ai, as they weigh the need for a unified managed services platform.

Akshaya Devi

4 min

11
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psa

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How to choose the right PSA tool for your SMB needs

It’s never too early to get a PSA tool for your small business. Here’s how to get the right one.

Akshaya Devi

4 min

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psa

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Does your MSP use an IT helpdesk? Well, it should.

Building long-lasting customer relationships isn't easy.

Sourav Borah

10 min

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msp

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psa

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Ticketing system and PSAs for new/small MSPs

Every new business has some growing pains as they are starting up.  There is a certain learning curve they must face, and sometimes we learn through hard experience. A good example of this for MSPs is where to move to a PSA and get those tickets out of your inbox.

Mike Herrington

6 min

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psa

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rmm

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Boost MSP efficiency with unified PSA and RMM solution

Driving up efficiency is crucial to Managed Service Providers. We explore how a truly unified PSA and RMM solution can help you achieve this.

Monica Maria

3 min

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psa

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rmm

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Why should your PSA and RMM be 'truly' unified?

While every tool vendor could market themselves as 'unified' solutions provider, only a handful are truly unified. In this blog, we explore the real need for unified PSA and RMM solutions and how they differ from integrated solutions.

Sanjeev NC

6 min

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Say hello to calendar-first scheduling from SuperOps!

Scheduling on-site visits and dispatching is now a breeze with 2-way Outlook and Google Calendar sync

Nishevitha Ramamoorthy

4 min read

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Introducing SuperOps Smart Tracker

Stop ballparking, start smart tracking, and make every hour pay

Nishevitha Ramamoorthy

4 min read

SUGGESTED STORIES

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A Unified Approach to Backup and Disaster Recovery for MSPs with the SuperOps and Axcient Integration

This integration is built with one core purpose: to empower MSPs with a unified platform for deploying, monitoring, and managing backup software—without the need to toggle between multiple tools.

Lakshmi Madhu

2 min

1
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The cybersecurity wake-up call for schools: How you can stay protected

Schools and universities are now top targets for cybercriminals, facing rising threats like ransomware, phishing, and data breaches. With limited resources and growing complexity, education IT teams must rethink their approach to cybersecurity.

Sai Manasa

3 min

2
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Why we need to talk about Agentic AI

There’s a lot of noise in the AI space right now. But the future doesn’t belong to the loudest voices. It belongs to the ones who build with intent.

Arvind Parthiban

2 min

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SuperOps

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Resources

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Asset ManagementPatch ManagementAlert ManagementPolicy ManagementIntelligent AlertingService DeskQuote ManagementAutomationClient ManagementContract ManagementNetwork MonitoringMobile appSmart TrackerScheduling

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Best RMM softwareUEM SoftwareBest Patch Management SoftwarePatch ManagerUEM VS EMM VS MDMMSP AutomationBest PSA SoftwareBest IT Ticketing ToolOpen source RMM

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© 2025 SuperOps. All rights reserved

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Contact us: +1 628-270-9924 | +44 20 4525 2090

Powered by AI Superpowered for IT Pros

© 2025 SuperOps. All rights reserved

SuperOps

About usOur philosophyFeaturesPricingMarketplaceCustomersNews roomCareersContact usAffiliateResellersTech partnersEvents

Platform

PSARMMProject ManagementIT DocumentationAIFor IT teams
Features
Asset ManagementPatch ManagementAlert ManagementPolicy ManagementIntelligent AlertingService DeskQuote ManagementAutomationClient ManagementContract ManagementNetwork MonitoringMobile appSmart TrackerScheduling

Resources

CommunityBlog - The BugleSuperPodSuperPod BytesBooksHelp CenterRoad to 1 millionTemplatesWebinarsStartups
Marketplace
SplashtopTeamviewerConnectwise ControlXeroWebrootQuickbooks OnlineQuickbooks DesktopPax8

Learn

Best RMM softwareUEM SoftwareBest Patch Management SoftwarePatch ManagerUEM VS EMM VS MDMMSP AutomationBest PSA SoftwareBest IT Ticketing ToolOpen source RMM

Compare

AteraSyncroNinjaOneDatto HaloPSAConnectwisePulsewayKaseya
SOC_LogoHIPAA_LogoISO_Logo

Subscribe to our newsletter

Terms of usePrivacy policyCookie policyGDPRSecurity

Follow us on

social
social
social
social
social

Contact us: +1 628-270-9924 | +44 20 4525 2090