Building at light speed: How SuperOps evolved in Q2 2025

Across the board, we saw MSPs embracing growth, scaling smarter, and demanding tools that don’t just keep up, but actively drive progress.

At SuperOps, we’ve always believed MSPs shouldn’t have to choose between growing fast and running efficiently. And in Q2, we delivered a set of powerful upgrades that prove you can do both.

From flexible contracts to AI-powered scripting, we focused on building the kind of tools that take the weight off your technicians, bring clarity to your margins, and give your team more time to do meaningful work.

Here’s how Q2 unfolded, one game-changing upgrade at a time:

Reimagined Contracts Module

You can’t improve what you can’t see.

For many MSPs, contract profitability has been hidden behind messy spreadsheets and guesswork. That ends now.

Introducing Contracts 2.0: your new command center for profitability.
Designed for flexibility, transparency, and precision, Contracts 2.0 brings powerful upgrades like:

• Service bundling options

• Flexible contract types

• Ticket automation

• Technician burden rate tracking
  ...and more—all working together to help you track profitability with confidence.

The secret weapon? The Service Delivery Map — a feature unique to SuperOps.
It’s your contract blueprint brought to life. Visualize exactly what’s covered, for whom, and under what terms—automated, accurate, and actionable.

And the real game-changer: Profitability Reports.
Finally, get clear answers to critical questions:

• Are we making money on this contract?

• Where are our margins leaking?

• Are our services operating efficiently?

Track real-time revenue vs. cost, measure COGS and labor, and spot issues before they hurt your bottom line.

With Contracts 2.0, you're not just billing—you’re making smarter decisions. You’ll know, at a glance, which contracts fuel your growth and which ones drain your resources.

👉  [Check out the full breakdown here]—and start turning every dollar into a data point that drives better outcomes.

⁠AI-Powered Knowledge Base

We launched an all-new Knowledge Base built to serve both your team and your clients—with the intelligence to grow alongside you.

Highlights:

• Rich content creation with videos, tables, and PDFs

• Smart article organization with collections and sub-collections

• Granular access control based on roles, groups, or clients

• In-ticket KB sidebar for easy search, reference, and replies

And here’s where it gets really smart:

✨ Monica-Generated Articles

Resolved a tricky ticket you know will pop up again? Monica can now draft a KB article based on that context—ready for review and publishing. 

With our Knowledge base module, techs find answers faster, clients solve common issues themselves, and your documentation keeps getting stronger - without extra effort.

👉 Check out this article to learn more about our KB module⁠

Unified Runbooks 

Most SOPs tell you what to do. Ours help you get it done.

The new Unified Runbooks module transforms static documentation into live, interactive workflows—embedded right inside your ticketing screen.

Runbooks can:

• Trigger scripts

• Auto-update ticket fields

• Add replies

• Assign sub-tasks

• Lock steps in sequence

• Bundle actions into single-click automations

… And more

No more bouncing between tabs or forgetting a critical step. Techs follow the runbook, the runbook runs the process.

👉 Check out our article to learn more about Runbooks

AI-Powered Scripting

What if your techs could create reliable scripts without needing to know every command-line argument?  Now, with Monica AI-powered script generation, it’s possible

Here’s how it works:

• Describe what you need in plain English

• Monica generates a validated script

• You can tweak, reuse, and run—all within SuperOps

With SuperOps, you now have faster automations, fewer errors, and more confident technicians—even if they’re not scripting experts.

👉 Check out this article to learn more!

⁠ISL Online Integration

Remote sessions, minus the friction. Our new ISL Online integration brings secure, fast, and seamless remote access into your technicians’ daily workflows. 

Here’s what you get:

Authentication and Access:

• Seamless integration with RMM for SSO.

• Role-based access control for authorized technicians.

Session Initiation and Management:

• Initiate remote sessions directly from the RMM interface.

• View real-time session status (active, completed, failed).

Basic Troubleshooting Functionalities:

• Screen sharing, keyboard/mouse control, and file transfer.

• Session recording and logs for auditing.

Monitoring and Reporting:

• Basic session metrics (duration, success rate, connection history).

• Integration of metrics into RMM reports.

The result? Faster resolutions, happier clients, and techs who feel like they’ve got superpowers at their fingertips.

👉 [Read the full ISL integration guide here]

⁠⁠Topology Mapping 

A bird’s-eye view of every endpoint in your care. With the all-new Topology Map, you can now visualize every device in your client’s environment, along with how they’re connected. Think of it as your live network blueprint, built right into SuperOps.

With Topology Maps, you can:

• See how all your network devices are connected across different layers and how data flows between these different devices

• Understand operational status of critical devices in your network at a glance

• Get high-level metrics to gauge the device’s health and perform pulse checks via ICMP pings with a click 

• Jump right into the device and delve into granular data and start troubleshooting the issue

It’s one of the smartest ways to stay ahead of network issues and keep every client environment in perfect shape.

Upgraded Software Management Module

We've taken software management to the next level! In addition to our existing support for Chocolatey and Winget, we've expanded our capabilities to include Homebrew for managing software on Mac devices. You can also take it one step further by creating your own custom software repository to help you maintain complete control over deployment and security. With an industry-leading multi-repository approach, supporting your clients' software needs with SuperOps has never been easier. 

Category rule builder for advanced policy management

Define clear conditions to assign endpoints under your management to the right device categories automatically. With this additional layer of automation, you can ensure that devices fall under the right policy sets for management as soon as they’re onboarded, vastly simplifying the process of managing your clients’ devices at scale. 

Q2 wasn’t just about feature launches, it was about building a stronger foundation. Every upgrade we shipped was designed to help you scale without compromise, operate with greater clarity, and put time back in your technicians’ day.

We’re just getting started. Explore What’s Coming Next on Our Roadmap!