What's New at SuperOps
See what's live, what's better, and what's coming next.
Release recap
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AI spotlight
Tiny Tweaks, Massive Wins
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Quarterly Spotlights
SuperOps combines every tool you need into a unified platform to help you manage IT with unlimited precision, control, and efficiency.
Invoicing Improvements
We’ve revamped invoicing to make billing smarter and faster. Automate reminders, apply late fees, and manage multiple schedules with ease. Get clear insights through consumption reports, handle partial payments and credits seamlessly, and customize invoices and quotes your way — all to keep your cash flow consistent and clients happy.
Knowledge Base V2
The Knowledge Base gets a major upgrade with Monica now suggesting solutions from both tickets and articles, improving accuracy and deflection speed. You can share public or time-bound KB links securely, map articles to runbook steps for better technician guidance, and even customize deflection settings per client.
Instant Communication
We’ve made it easier for IT teams to stay connected with instant communication channels in Microsoft Teams and Slack. Technicians can now receive real-time alerts for tickets, tasks, and key updates directly where they work — ensuring faster responses and seamless collaboration.
MDM
A huge step forward for SuperOps IT Teams — Mobile Device Management (MDM) is now part of the platform, completing our Unified Endpoint Management (UEM) vision. Manage and secure every device—laptops, servers, mobiles, and network equipment—from one platform and ensure compliance across your environment with zero silos!
Topology Mapping
Visualize every endpoint and connection in your client’s network with the new Topology Map. It’s a real-time, interactive blueprint of every device under your care, right inside SuperOps.
Maintenance Mode for NM Devices
Maintenance Mode for network devices is here to make planned downtime effortless. Temporarily pause alerts and monitoring while performing upgrades or maintenance, without impacting SLAs or triggering false alarms. Once the maintenance window ends, monitoring automatically resumes — keeping your alerts clean and your operations uninterrupted.
Axient
Back up, recover, and protect client data seamlessly. The Axient integration ensures reliable, automated backup monitoring right from SuperOps, giving MSPs complete visibility and peace of mind.
Huntress
Stay one step ahead of threats. The Huntress integration brings real-time incident insights into SuperOps, helping MSPs detect, respond, and remediate security issues faster.
ESET
Strengthen endpoint protection with the ESET integration. Monitor antivirus status, automate responses, and ensure compliance across all devices — without switching tools.
PSA
Invoicing Improvements
We’ve revamped invoicing to make billing smarter and faster. Automate reminders, apply late fees, and manage multiple schedules with ease. Get clear insights through consumption reports, handle partial payments and credits seamlessly, and customize invoices and quotes your way — all to keep your cash flow consistent and clients happy.
Knowledge Base V2
The Knowledge Base gets a major upgrade with Monica now suggesting solutions from both tickets and articles, improving accuracy and deflection speed. You can share public or time-bound KB links securely, map articles to runbook steps for better technician guidance, and even customize deflection settings per client.
Instant Communication
We’ve made it easier for IT teams to stay connected with instant communication channels in Microsoft Teams and Slack. Technicians can now receive real-time alerts for tickets, tasks, and key updates directly where they work — ensuring faster responses and seamless collaboration.
RMM
MDM
A huge step forward for SuperOps IT Teams — Mobile Device Management (MDM) is now part of the platform, completing our Unified Endpoint Management (UEM) vision. Manage and secure every device—laptops, servers, mobiles, and network equipment—from one platform and ensure compliance across your environment with zero silos!
Topology Mapping
Visualize every endpoint and connection in your client’s network with the new Topology Map. It’s a real-time, interactive blueprint of every device under your care, right inside SuperOps.
Maintenance Mode for NM Devices
Maintenance Mode for network devices is here to make planned downtime effortless. Temporarily pause alerts and monitoring while performing upgrades or maintenance, without impacting SLAs or triggering false alarms. Once the maintenance window ends, monitoring automatically resumes — keeping your alerts clean and your operations uninterrupted.
Integrations
Axient
Back up, recover, and protect client data seamlessly. The Axient integration ensures reliable, automated backup monitoring right from SuperOps, giving MSPs complete visibility and peace of mind.
Huntress
Stay one step ahead of threats. The Huntress integration brings real-time incident insights into SuperOps, helping MSPs detect, respond, and remediate security issues faster.
ESET
Strengthen endpoint protection with the ESET integration. Monitor antivirus status, automate responses, and ensure compliance across all devices — without switching tools.
Release Blog
The story behind the release, straight from the product team.
Round-up Webinar
Missed the session? Catch the full walkthrough on-demand.
Product Roadmap
Want a sneak peek at what’s coming next?
Release Notes
Everything that shipped, month by month.
Release Blog
The story behind the release, straight from the product team.
You might’ve missed…
Hidden gems that make your day smoother.
POLICY MGMT
Admins can now set ISL access permissions directly within policies, just like Splashtop. Manage technician access securely and keep remote control fully aligned with your organisation’s policies.
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