Q3, 2025: A quarter of clarity & control

To make IT work feel more effortless, more connected, and more intelligent.

This quarter, we focused on three key things: giving teams clearer visibility, more control over their tools, and greater confidence in their decisions.

Here’s how Q3 shaped up.

AI-Powered Patch Insights

With AI-Powered Patch Insights, Monica now delivers instant summaries for every Windows patch, complete with real-world community sentiment. You’ll know what a patch fixes, how it performs across environments, and whether it’s stable to deploy.

It’s AI that works in the background to help you act faster and with more confidence — giving you the clarity to patch smarter, not riskier.

Invoicing Improvements

Managing invoicing across clients and schedules can be time-consuming. So this quarter, we refined the process to feel smoother and more predictable.

The new Invoicing Improvements let you automate reminders and late fees, manage multiple billing schedules, and handle partial payments and credits seamlessly. You also get clearer visibility through consumption reports — making it easier to track revenue.

It’s billing that feels less manual, more manageable, and fully aligned with how MSPs run their business.

Improved Knowledge Base 

Documentation isn’t useful unless it helps you in the moment you need it.

The all-new Knowledge Base V2 ensures exactly that. Now, Monica can suggest solutions pulled from both tickets and articles, helping technicians deflect repetitive issues and resolve new ones faster.

You can share public or time-bound KB links securely, map KBs to runbooks for guided actions, and even tailor deflection settings by client.

For MSPs, this means fewer tickets and faster first-time resolutions. For IT teams, it means less noise and more self-service success.

Instant Communication Channels

This quarter, we took a big step toward making IT truly collaborative — by bringing it right into your everyday workspace.

With the new Microsoft Teams and Slack integrations, IT teams can now receive alerts, ticket updates, and key notifications directly inside their chat apps. Technicians stay informed without switching tools, and responses happen faster — right in the flow of conversation.

For MSPs, Instant Messaging Notifications extend this same experience into SuperOps, ensuring technicians never miss important ticket or task updates.

Whether you’re resolving an incident, assigning a task, or tracking a requester reply, IT now happens where your teams already work and collaborate — not in yet another tab.

Introducing Mobile Device Management 

Our goal of a unified management experience took a big step forward this quarter.

With the launch of Mobile Device Management (MDM) for IT Teams, you can now manage laptops, servers, mobiles, and network equipment from a single platform. It’s a foundational step toward complete Unified Endpoint Management (UEM) — giving teams end-to-end visibility and control without silos.

And with Topology Mapping, you now get a live, visual view of every endpoint and connection in your network. Add Maintenance Mode for Network Devices, and planned downtime becomes a smooth, automated process — no false alarms, no extra noise.

Together, these updates make device management more visual, consistent, and predictable.

Strengthening the Ecosystem

SuperOps continues to expand its ecosystem with integrations that matter most to security and reliability.

• Axient keeps your backups visible and verifiable.

• Huntress helps you detect and respond to threats in real time.

Together, they make SuperOps a single command center — not just for management, but for protection.

When you zoom out, this quarter wasn’t about features. It was about giving every MSP and IT team the clarity to act, the control to manage, and the confidence to trust their tools again.

That’s what Q3 stands for — and what every future update at SuperOps will keep building toward.