Company

Tier2-Tech is a managed service provider delivering IT services to small and growing businesses.

Headquarters

USA

Endpoints Managed

100+

Challenge

Tier2Tech struggled with fragmented tools like ConnectWise and Kaseya that slowed technicians and frustrated clients. Managing tickets, assets, and remote sessions across platforms was inefficient.

Having everything in one dashboard just didn’t exist before, says Zachary Taylor, Co-founder, Tier2Tech.

Solution

SuperOps unified PSA and RMM into a single, intuitive platform. Its automation, clean interface, and responsive support simplified daily workflows and improved client engagement.

The interface is clean, simple, quick to learn, and a time saver, notes Jeff Moliterno, Co-founder, Tier2Tech.

Results

Technician efficiency improved by 20%, ticket resolution time dropped from three minutes to one, and automation cut setup time by 75%. Clients now submit tickets easily and response times are faster.

Efficiency is easily 20% better with SuperOps, says Zachary.