Company
The Cross Platform is a Zimbabwe-based MSP that helps businesses modernize and secure their IT environments.
Headquarters
Zimbabwe
The Challenge: Fragmented systems and limited visibility
The Cross Platform helps clients transition from outdated, break-fix setups to modern managed environments. But without centralized control or automation, technicians spent months rebuilding client systems, limiting scalability and slowing service delivery.
We needed control and insight to serve our clients effectively. Without the right tools, we were always firefighting.
The Solution: Unified management and AI-powered automation
With SuperOps, Cross Platform gained complete visibility and control across client environments. Unified ticketing, RMM, and project management streamlined workflows, while Monica AI summaries, custom scripts, and integrations with Acronis and 3CX boosted efficiency and communication.
An all-round comprehensive polished solution that equips us as an MSP to serve well.
The Result: Faster resolutions and scalable growth
Automation reduced repetitive tasks by 50%, and SLA compliance improved significantly. With SuperOps, Cross Platform delivers faster, more reliable service, and scales confidently without compromising quality.
As long as SuperOps is there for the long haul, it will play a pivotal role in making sure we can have a platform to serve our clients.