Company
Network Limited is a UK-based MSP with 23 years of experience, delivering scalable IT services to clients across multiple industries.
Headquarters
Coventry, England
Technicians
14
The Challenge: Manual processes, lack of visibility, and scalability limits
UK-based Network Limited, serving a diverse range of clients in industries from manufacturing to legal and care homes, relied on a homegrown ticketing system. As the team grew, the system was unable to support automation, provide performance metrics, or scale with client needs. This created inefficiencies, slowed response times, and limited data-driven decision-making.
In business, you have a gut feeling of how something's going, but then the stats can help you back up that gut feeling.
The Solution: A scalable, unified platform with automation and real-time visibility
SuperOps replaced the legacy tool with a single platform for ticketing, RMM, asset management, and dashboards. Migration was seamless, with deployment becoming part of the client onboarding process. Advanced scripting, USB blocking, and automated patching freed technicians from repetitive tasks, while real-time dashboards delivered clear visibility into SLAs and team performance.
We had our own ticket system, and then we realized we needed something a bit more robust and had a lot more features for us. We looked at SuperOps and a couple of other alternatives, but SuperOps came out on top.
The Result: Stronger operations, increased efficiency, and happier clients
Technician efficiency improved by 1.5x, as repetitive tasks were automated. Service speed improved dramatically, with first response times made 3x faster and resolution times made 4x faster. Automation ensured cyber insurance and Cyber Essentials readiness, giving clients greater confidence.
One word, excellent. It’s been game-changing for us. SuperOps has given us the confidence to grow, simplify operations, and deliver even better results for our clients.