Company
AutoPay Plus is a U.S.-based financial technology company helping consumers improve their financial wellness through smarter payment automation.
Headquarters
Orlando, FL
Employees
105+
The Challenge: Slow response times, limited visibility, and outsourced dependency
AutoPayPlus, a US-based fintech company with over 105 employees, relied on an outsourced MSP to manage IT. The arrangement led to slow ticket resolutions, often taking more than 24 hours, and little visibility into issues or performance. Employees felt disconnected, and the in-house IT team faced difficulties in responding to the needs of a growing organization.
I had very little visibility as a director into what tickets we had. My main goal was to get us better visibility, and quicker response time to employees. It would take 24 hours or longer to solve very simple tasks because they weren't on-site, and it felt very disconnected.
The Solution: A unified, scalable platform for faster, smarter IT operations
SuperOps replaced the outsourced model with a single, integrated platform for ticketing, automation, and device management. Deployment was simple, with under 200 devices onboarded in days. Features like Runbooks, Monica AI ticket summarization, and automated routing standardized IT processes, ensured consistency across the organization, and allowed even new technicians to start resolving issues quickly and confidently.
What made SuperOps stand out was the cost per agent, the unlimited devices, all the extra features that were built in with our current plan.
The Result: Faster responses, consistent service, and happier employees
With SuperOps, the IT team now handles an average of 20 tickets per day, with first responses under 1.5 hours, a dramatic improvement from the outsourced MSP model. Runbooks standardized onboarding, while dashboards and reporting deliver full visibility into SLAs and technician performance. Employees now enjoy quicker resolutions, proactive communication, and a stronger connection with IT.
SuperOps to me is the Superman or the Wizard of Oz of my IT department. They are my third employee in my small IT department.