Company
Ironbox.za is a Managed Service Provider (MSP) based in Durban, South Africa, serving a diverse range of industries including retail, tourism, accounting, manufacturing, and healthcare.
Headquarters
Durban, South Africa
Endpoints Managed
500+
Challenge
Ironbox’s reliance on email and fragmented tools made it difficult to manage growing client demands. Documentation was scattered, communication came in through multiple channels, and important requests were often missed—making it harder to deliver consistent, high-quality service as the business scaled.
You receive too many emails in a day, and then it causes a problem because you forget.
Solution
To address these challenges, Ironbox implemented SuperOps to centralize ticketing, documentation, and remote management in one platform. With all client requests funneled into a single dashboard, technicians gained full visibility, faster troubleshooting tools, and reliable access to client information.
The whole idea for the ticketing system was to let it funnel all into one channel and have a dashboard so everyone can see what’s going on.
Results
SuperOps helped Ironbox.za cut resolution times by 50–60%, improve team efficiency by nearly 50%, and strengthen client retention through faster, more consistent service. With a unified system in place, the company now has the foundation to scale confidently without compromising on service quality.
It’s helped us achieve faster service. Resolution time is down 50–60%.