Company
Spark Education Trust, multi-academy trust, manages 16 schools and over 10,000 users in the UK region.
Headquarters
Stockton-On-Tees, North Yorkshire, UK
Users
~10,000
The Challenge: Fragmented tools, reactive workflows, and compliance pressure
UK-based Spark Education Trust, managing 16 sites and nearly 10,000 users, was relying on multiple disparate tools for remote access, helpdesk, and patch management. This setup made collaboration difficult, slowed down ticket resolution, and created gaps in visibility for compliance reporting.
It was very fragmented, very clunky, and long-winded to carry out even basic IT tasks.
The Solution: Unified IT operations on one platform
SuperOps brought multiple operations under a single pane of glass. Deployment was fast, the interface intuitive, and support was highly responsive. With simplified ticketing, even non-technical staff could easily raise requests, while technicians gained proactive monitoring and remote support capabilities.
After testing a number of solutions, SuperOps came out on top in a number of areas, such as ease of use, functionality, price, and support.
The Result: Proactive IT, stronger security, and seamless scalability
The IT team shifted from firefighting to proactive management, resolving most tickets remotely in minutes. Consolidating tools reduced costs, while built-in reporting supported Cyber Essentials and GDPR compliance. With 2,700 devices already managed on SuperOps, the trust is future-ready and confident in scaling further.
A user who was unable to upgrade a piece of software at a school over 15 miles away, initiated remote support via Splashtop, and it took less than 30 seconds.