Headquarters
Ohio, USA
Company
Peak Technology, based in Ohio, USA, specializes in offering a wide range of IT services.
Previously used
Ninja One and Excelo
Number of Endpoints managed
700+
The Mission: Peak Technology sought to streamline operations, expand client base without extra staff, and improve customer satisfaction.
Peak Technology struggled with inefficient tool integration between Ninja One and Excelo, causing delays and productivity losses. Technicians faced frustration due to a clunky interface and poor search functionality, which hindered daily operations.
The lack of comprehensive reporting limited performance monitoring and data analysis which was really hurting their business.
We’re now operating leaner and more efficiently than ever before. SuperOps has truly transformed our business
The Challenge: Inefficient and fragmented tools.
Inefficient tool integration between Ninja One and Excelo hampered productivity, causing delays in ticket resolution. A clunky interface and poor search functionality frustrated technicians, hindering daily operations.
The lack of comprehensive reporting limited performance monitoring and data analysis which was really hurting business.
The search within tickets just didn't work whatsoever. We spent a lot of time flipping between pages to get from the RMM to the PSA.
The Solution: Unified and seamless integration with improved user experience
SuperOps' unified platform eliminated the need for multiple tools, streamlining operations and reducing administrative tasks. It's intuitive interface and efficient search improved technician productivity and satisfaction.
Detailed reporting features offered insights into ticket resolution, resource use, and client efficiency, enhancing data-driven decision-making and service delivery.
The support team at SuperOps made us feel confident in our choice. They were responsive, friendly, and eager to help, which was unlike any other software experience we've had.
The Result: Dramatic Improvements Across the Board
Peak Technology doubled their efficiency with SuperOps by cutting down tool-switching time, enabling faster ticket resolution and increased productivity. The streamlined operations allowed the company to handle more clients without needing extra staff, supporting growth plans. Enhanced client dashboards and regular updates improved client satisfaction, leading to smoother business reviews.
The transparency of SuperOps fostered greater trust as clients could easily track ticket status and review technician work.
SuperOps has changed the way we operate. It has made our business more efficient and has allowed us to better support our clients.