Esther Shein
Contributing writer
Esther Shein is a longtime freelance tech/business writer who has been covering MSPs since 2013.
IT due diligence checklist for evaluating MSPs
It’s never been a more critical time to outsource technology needs to an MSP
The hidden cost of ransomware
Ransomware was thrust into the mainstream after the Colonial Pipeline cyberattack triggered panic buying and gas price hikes in many states.
How to sell managed services to SMBs
SMBs are no different than their larger counterparts when it comes to innovative technologies: They need them and are growing more dependent on advanced systems to stay competitive.
How MSPs are pivoting to meet client needs in a post-pandemic world
For many of us, the word “pivot” became a standard part of our vernacular in 2020 as we dealt with unprecedented change in our business and personal lives. With countless numbers of businesses forced to shift their employees to a remote work paradigm — and many unprepared to do so — managed service providers became saviors.
Benefits of a Hosted Model for Managed Service Providers
Remote monitoring and management (RMM) tools, closely followed by professional services automation (PSA) tools, are an MSP’s bread and butter. RMM plays an integral role in helping IT professionals monitor and manage clients’ endpoints and networks, deliver service and track issues.