MSP BusinessClient Management
IT due diligence checklist for evaluating MSPs
It’s never been a more critical time to outsource technology needs to an MSP
Esther SheinAug 11, 20214 mins
Esther Shein
Contributing writer
Esther Shein is a longtime freelance tech/business writer who has been covering MSPs since 2013.
Articles by Esther
SecurityEndpoint Security
The hidden cost of ransomware
Ransomware was thrust into the mainstream after the Colonial Pipeline cyberattack triggered panic buying and gas price hikes in many states.
Esther SheinAug 5, 20213 mins
MSP BusinessSales & Lead Gen
How to sell managed services to SMBs
SMBs are no different than their larger counterparts when it comes to innovative technologies: They need them and are growing more dependent on advanced systems to stay competitive.
Esther SheinJun 15, 20213 min
MSP BusinessOperations & Growth
How MSPs are pivoting to meet client needs in a post-pandemic world
For many of us, the word “pivot” became a standard part of our vernacular in 2020 as we dealt with unprecedented change in our business and personal lives. With countless numbers of businesses forced to shift their employees to a remote work paradigm — and many unprepared to do so — managed service providers became saviors.
Esther SheinMay 26, 20217 min
MSP BusinessOperations & Growth
Benefits of a Hosted Model for Managed Service Providers
Remote monitoring and management (RMM) tools, closely followed by professional services automation (PSA) tools, are an MSP’s bread and butter. RMM plays an integral role in helping IT professionals monitor and manage clients’ endpoints and networks, deliver service and track issues.
Esther SheinApr 27, 20213 min
AI & AgentsAI Strategy
The impact of AI on MSPs and what to expect in 2021
Fueled by the constant desire to unlock more operational efficiency, artificial intelligence continues to penetrate into companies in most industries, and managed services is no different.
Esther SheinApr 15, 20213 min
Run your IT estate with a capable human-AI workforce.
Explore how agents and their playbooks are about to change the way you do IT work. Without ever compromising on trust.