Customer Service

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A note on customer excellence for MSPs

Your customer service is the backbone of your IT managed services business. The way you deliver that customer service is a true reflection of your brand, and it is critical to get it exactly right. The question though is how to define what customer service really means. Many would define it as fast, friendly responses to customer requests. I would argue that “fast and friendly” is just not setting the bar high enough.

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How managed service providers can delight customers and improve retention

In a market that remains hot during the pandemic, it’s a good time to work more closely than ever with your customers, some of whom may be struggling to keep their heads above water.

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7 ways how managed service providers can enhance customer experience

As many of you know, customer service is the new battleground for managed service providers (MSPs). It drives both your client retention and referral generation. Like everything else we do, having systems built around customers will make it work with repeatable, measured success.

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6 tips for effective MSP helpdesk operations

There are a lot of things to think about when you start a new MSP. How to structure your helpdesk and planning service delivery should be high on your list.

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SuperOps partners with Pax8 to become the first PSA-RMM platform on the marketplace

SuperOps is also set to launch Project Vision X, the MSP’s personal guide to business success.

4 min read

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SuperOps’ official response to recent reports on phishing campaigns

Addressing concerns on the phishing campaign using a trojanised Minesweeper clone.