Building future-ready MSPs: Insights from SuperSummit Virtual ‘24

We’re still buzzing with the energy from SuperSummit Virtual ‘24! This year's theme was "Navigating Tomorrow - Crafting the Future-Ready MSP,"  and we took a deep dive into the transformative power of strategic planning, community collaboration, and cutting-edge tech in the IT and MSP industry, with AI taking center stage. The current IT landscape is dynamic and fast-paced, presenting both opportunities and challenges to MSPs. With SuperSummit Virtual, we wanted to equip MSPs with what they need to make the most of these opportunities, while navigating the challenges. 

Key highlights from SuperSummit Virtual ‘24

Expert insights: Over 30 MSP experts shared their wisdom across 11 sessions, attended by more than 300 MSP professionals.

Diverse tracks: Two distinct tracks were available—one for MSP owners and the other for technicians—catering to the varied needs of the community.

Networking opportunities: Attendees connected through interactive sessions, Q&A rounds, and virtual meetups, fostering a sense of community and collaboration.

Exciting giveaways and offers: The summit featured $10,000 worth of prizes, and exclusive product offers from different vendors like Hudu and Huntress, and others.

Expert insights from the industry’s best

We had a stellar lineup of speakers, with the who’s who of the industry sharing their insights and expertise. Arvind Parthiban, Co-founder and CEO of SuperOps, kicked off the event with an inspiring keynote that set the tone for the rest of the Summit. Drawing from his extensive entrepreneurial experience, he emphasized the importance of a unified platform for MSPs, highlighting its potential to revolutionize the industry.

Juan Fernandez, Channel Chief at SuperOps, threw light on the shifting focus in the managed services industry, emphasizing the need for MSPs to offer additional services and value propositions. His insights into managing digital transformation and adapting to customer changes resonated well with the audience.

We also had insightful sessions by other MSP experts including Rob Rae, Corporate Vice President of Communities and Ecosystems at Pax8, Rex Frank, VP of Academy at Pax8, Michelle Ragusa-McBain, Global Channel Chief at SonicWall, Shane Gibson, CEO and Founder of The Professional Sales Academy, Erick Simpson, Chief Strategist at MSP Mastered, and others. These experts covered a wide range of topics, from cybersecurity trends and AI integration to strategies for improving operational efficiency and fostering client relationships. Each session contributed unique perspectives and actionable insights, equipping MSPs to become future-ready. 

16 voices, one vision - the channel's first Community Keynote for MSPs

For MSPs, having a strong community is essential to share knowledge and help them tackle challenges better. Through this session, we wanted to foster mutual growth through open communication and resource sharing.

The community keynote was truly one of the highlights of the summit, where we had 16 MSP experts such as Juan Fernandez, Nancy Henriquez, Richard Tubb, Paul Green, Ian Luckett, Rex Frank, Marvin Bee, Paco Lebron, Dave Jooste, Dave Sobel, Marcial Velez, Rick Smith, Eric Anthony, Amy Luby, Chris Cool, and MJ Patent in a single session. A recurrent theme throughout this session was strategic planning. The speakers stressed the importance of building value, prioritizing client relationships, hiring wisely, and celebrating achievements. They emphasized that a community-based approach, collaboration, and continuous improvement are essential for long-term success in the MSP industry. 

Networking opportunities 

Networking is at the core of any event, and we didn’t want our attendees to miss out on connecting with fellow MSPs, despite it being a virtual event. Besides insightful sessions, SuperSummit Virtual offered ample networking opportunities, allowing attendees to connect with industry experts and fellow MSP professionals. There were meaningful discussions and idea exchanges, interactive sessions, Q&A rounds, and virtual meetups that helped attendees build their network.

Shaping resilient MSPs for the future

SuperSummit Virtual ‘24 was a huge success with engaging sessions that provided MSPs with a clear roadmap for the future. As the IT landscape keeps evolving, the tips and takeaways from the Summit are sure to help MSPs stay ahead of the race.

"Navigating Tomorrow - Crafting the Future-Ready MSP" isn’t just a theme, it is a call to action for MSPs all over the globe to embrace change, work together, and use cutting-edge technology to build a future-ready business.

Missed attending the sessions live or want to revisit the highlights? Check out the sessions on-demand to catch all the valuable insights and tips from top MSP experts!