The RMM software market is growing at a CAGR of 9.1% with the market value estimated to reach 5.12 billion by 2033. The growth is no doubt driven by the demand of MSPs for efficient, scalable RMM tools to automate tasks, improve endpoint security, and deliver faster IT support.
Among the many tools available, NinjaOne and Atera are commonly used RMM platforms. Both have earned strong followings for their capabilities in automation, monitoring, and endpoint management, but choosing between them is not that easy.
To nudge you in the right direction, we will break down in this article how NinjaOne compares against Atera, looking at them from various angles, helping you identify the one that fits your needs best.
What is NinjaOne?
NinjaOne is a cloud-native IT management platform that simplifies endpoint management for MSPs, IT teams, and businesses with its wide range of features, such as:
RMM for real-time monitoring and alerting with remote access on all devices, regardless of location.
Endpoint management for inventory tracking, auto-remediation, configuration, and provisioning.
Automated patch management across Windows, macOS, Linux, and third-party applications.
Management of mobile devices like Android and iOS with remote support, application management, policy creation, and inventory tracking.
IT ticketing to automate ticket assignment, escalation, and resolution.
Endpoint backup to secure endpoints with encrypted, cloud-based, local, or hybrid backups.
Reporting analytics to create automated reports that provide real-time insights into system performance, compliance, and device health.
What is Atera?
Atera is an all-in-one IT management platform for MSPs and IT teams that require a unified platform for RMM and professional services automation (PSA).
Key features of Atera include:
Autonomous IT through AI Copilot and AI autopilot with built-in RMM to make endpoint management autonomous rather than just automated.
Network discovery to map all connected devices for real-time monitoring, threat detection, and proactive resolution.
Patch management across Windows, macOS, Linux, and third-party apps.
Asset management to track, manage, and audit assets from a unified platform.
PSA to create and track MSP contracts and SLAs, manage billing, automate ticketing, and help desk.
Remote access that lets employees work from home, supports collaboration on the same device, and provides both attended and unattended support.
IT documentation to document assets, processes, knowledge base articles, and client information.
Additional read: SuperOps partners with Pax8 to become the first PSA-RMM platform on the marketplace
Why compare Atera vs NinjaOne in 2025?
Both Atera and NinjaOne are platforms used for IT management, but many IT teams and MSPs find themselves weighing one against the other because the two platforms approach things very differently.
Pricing: First, buyers want to understand pricing models. The choice between per-device and per-technician pricing can significantly impact margins and client billing strategies, so it is a natural starting point for comparisons.
Depth of automation and AI:
There is growing attention on automation and AI. With rising labor costs and technician shortages, MSPs are eager to see how each platform helps them reduce repetitive work, improve efficiency, and prepare for a more AI-driven future.
SuperOps stands out with its strong automation framework and built-in AI assistant, Monica. Monica AI helps technicians by automating repetitive tasks, generating automated ticket summaries and reports, performing quick contextual searches, and streamlining workflows.
PSA needs: The role of PSA capabilities also comes into play. Some buyers prefer an all-in-one tool that combines service management and IT operations, while others are happy to integrate separate PSA solutions with their RMM. This difference often shapes the evaluation process.
However, most MSPs today prefer a unified PSA+RMM platform that manages every aspect of IT from a single pane of glass.
Scalability: Scalability is another factor. A platform that works brilliantly for a 10-person MSP may not meet the needs of a larger provider managing thousands of endpoints. Teams want to be sure the platform they choose can grow with them, rather than force another migration.
Time-to-value: Finally, time-to-value matters. Businesses do not want long, complex implementations; they are looking for solutions that deliver benefits quickly and clearly. How fast a platform helps them streamline operations and demonstrate ROI often weighs heavily in the decision.
Here, a clean, intuitive UI that is easy to navigate and quick setup are key. Something SuperOps is widely praised for. With its ease of use, simple onboarding, excellent customer service, and user-friendly interface, MSPs can reduce time-to-value and achieve measurable goals.
NinjaOne vs Atera
This comparison table offers a quick side-by-side overview of the core capabilities of both NinjaOne and Atera.
Category | NinjaOne | Atera |
Core features | RMM, endpoint management, autonomous patch management, endpoint backup (SaaS backup), MDM, remote control, and automated reporting. | Autonomous AI, RMM+PSA, ticketing and help desk, network discovery, remote access, patch management, asset management, and IT documentation. |
Usability | Clean and intuitive UI; steep learning curve for advanced features. | Simple, beginner-friendly dashboard; Some users occasionally complain about the less intuitive interface and a steep learning curve. |
Pricing approach | Per device pricing. Not publicly available. | Per technician pricing. Transparent pricing with a standard plan of $149 to $219 per month for IT teams and $129 to $209 per month for MSPs. |
Additional read: SuperOps named RMM Category Leader for Q1 2025 by Channel Program
Atera vs NinjaOne: Detailed comparison
Now, let us move on to the in-depth comparison of the features of both platforms.
1. Pricing and licensing model
Atera: Offers a pay-per-technician model, where each licensed technician can manage unlimited devices. This makes costs easier to predict as device counts grow. Atera also offers a 30-day free trial that allows users to test the platform before subscribing.
NinjaOne: Follows a pay-per-device model, which can align well with organizations that bill their clients on a per-endpoint basis. Pricing details are not published publicly, though; instead, buyers typically request a customized quote based on their requirements.
SuperOps, in comparison, offers more transparent pricing than NinjaOne and is cheaper than Atera. Its Pro plan (Unified Basic) is priced at $129 per technician per month, while the Super plan (Unified Advanced) costs $159 per technician per month.
2. PSA presence and ecosystem fit
Atera: Combines RMM and PSA within a single platform, covering features like contracts, billing, SLA tracking, and client-facing self-service portals.
NinjaOne: Takes an RMM-first approach, focusing on endpoint management and automation. PSA needs are handled through integrations with partner tools, which can require managing an additional ecosystem.
3. Agentic AI, automation, and scripting
Atera: Uses AI as part of its workflow with tools like AI Autopilot for end-user self-resolution and AI Copilot to assist technicians. While these AI-driven features streamline operations, it is not included in pricing and are separately priced, making it difficult for many users to leverage them.
NinjaOne: While automation is provided, NinjaOne has placed less emphasis on AI-native features, instead leaning on scripting capabilities. However, it is often found lacking when it comes to built-in scripting options, and the available script library is relatively small.
SuperOps is an AI-powered platform, with Monica AI as a core part of it. Monica AI helps with worklog formatting, report summarization, and rephrasing for clear communication. Beyond that, it works semi-autonomously to create and optimize scripts, recommend solutions based on past resolutions, and analyze recurring tickets to solve issues faster.
4. Core remote monitoring and management & endpoint coverage
Atera: Offers RMM with alerting in real time, network discovery, asset management, remote access, and customizable dashboards. These tools aim to give technicians visibility and access to the systems they support.
NinjaOne: Provides RMM with comprehensive device visibility and endpoint management across Windows, macOS, and Linux. It also includes features such as alerting and remote control, enabling cross-platform support for diverse IT environments. But the platform is sometimes flagged for missing advanced features for macOS or Linux management.
5. Usability, onboarding, and learning curve
Atera: Mostly has an onboarding-friendly dashboard, which can help new users get started faster and reduce the initial learning curve. However, mastering its full range of features can still be challenging, and it may take additional training and time to become fully proficient.
NinjaOne: Features a user interface designed to streamline technician workflows and support efficiency in daily operations. However, you may face a steep learning curve for complex features.
6. Remote access, mobile, and field workflows
Atera: Offers remote access options and integrations, along with a mobile app to enable technicians to monitor and manage environments while they are away from their desks. However, some users have noted inconsistent performance with the Splashtop remote access tool, occasionally requiring alternative solutions to maintain seamless remote management.
NinjaOne: Provides one-click remote control with multi-screen support, paired with a mobile app that helps technicians handle key tasks and alerts from anywhere.
7. Patch management and software updates
Atera: Supports automated patching across Windows, macOS, Linux, and third-party applications, with policy-driven scheduling to standardize updates across environments.
NinjaOne: Offers automated OS and third-party patch deployment, giving teams granular controls to tailor patching processes to specific devices or groups.
8. Reporting, analytics, and documentation
Atera: Provides reporting along with a knowledge base. It also includes IT documentation tools to centralize key client and system information. But the platform’s advanced reporting customization is limited, which can make highly specific reports a bit tricky to produce.
NinjaOne: Delivers reporting and analytics for operational insights, as well as IT documentation features and backup for endpoint context. But some users complain that the document management feature could be improved for better functionality.
9. Security and compliance posture
Atera: Leverages AES-256 encryption, role-based access, privacy controls, and multi-factor authentication for data security. It adheres to GDPR regulations and provides compliance documentation for audit purposes.
NinjaOne: Just like Atera, NinjaOne uses encryption, multi-factor authentication, and role-based access to secure data. It also complies with GDPR and CCPA, offering tools that can manage data access and deletion requests.
10. Performance, reliability, and incident handling
Atera: While it is generally known for quick issue identification and response, especially in critical environments, some users report experiencing occasional slowdowns and bugs.
NinjaOne: The platform is usually fast and responsive - however, you may face occasional lag during peak usage times.
11. Support and community
Atera: Comes with live chat and email support, along with tutorials, a knowledge base, and an active community with events for peer learning and engagement.
NinjaOne: Offers phone and email support, backed by documentation and community resources that help users troubleshoot and share best practices.
12. Scalability, TCO, and buyer fit
Atera: Per-technician licensing of Atera can make endpoint growth more economical, especially for MSPs with expanding client bases. However, the cost can be relatively high for smaller organizations or teams managing multiple tools.
NinjaOne: Per-device pricing scales in line with endpoint counts, providing flexibility for organizations that bill clients per endpoint. That said, its pricing can be higher than many competitors, which may make it less accessible for smaller businesses.
Additional read: The AI future is here - make the right choices for your MSP business
NinjaOne or Atera: Which one should you choose?
Now that we have discussed most of the significant features of both Atera and NinjaOne, the most obvious question will be which one you should choose. The answer depends on what you need, your budget, and the type of organization you have.
It would be better to choose NinjaOne if you want mature endpoint management and strong scripting-driven automation with a device-based model. On the other hand, Atera is more suitable if you want PSA and RMM together, and transparent per-technician pricing.
At the same time, these two have their own sets of challenges, and there are better platforms in the RMM software market.
For instance, SuperOps combines PSA and RMM in a single unified platform with extensive Agentic AI and automation capabilities, excellent customer support with quick response times, and a much better UI.
Additional read: An MSP's guide to agentic AI
Why is SuperOps a better alternative to NinjaOne and Atera?
SuperOps is your all-in-one IT management platform designed for today’s MSPs, unifying PSA-RMM and powered by Agentic AI. It combines the PSA-in-suite advantage of Atera with the deep endpoint management of NinjaOne, while adding intelligent automation across tickets, runbooks, and remediation.
With SuperOps, IT teams and MSPs are achieving remarkable results; Organizations like OneIT Solutions have already tripled their efficiency. It is perfect for IT teams and MSPs that want simpler pricing, faster onboarding, and automation-first workflows.
Here is what sets SuperOps apart:
Professional Services Automation (PSA)
SuperOps unifies service management with a powerful service desk, Runbooks to standardize SOPs, and flexible contract tools that support automated invoicing, QuickBooks/Xero sync, and profitability dashboards. Side conversations keep discussions tied to tickets, while automated time tracking ensures accurate billing.
Remote Monitoring and Management (RMM)
Gain complete asset visibility with health telemetry, remote controls, and context-aware troubleshooting. Automate tasks with multi-OS scripting and streamline updates with patch management, third-party software support, and compliance reporting.
AI (Monica)
Monica boosts efficiency with ticket summaries, smart reply suggestions, and pattern detection. It also assists in drafting knowledge base articles and building scripts or Runbooks with fewer errors.
Policy management
Apply hierarchical policies across clients, sites, or devices with clear inheritance. Features include patch approval workflows, maintenance mode to silence alerts during downtime, and Wake-on-LAN for remote updates.
Network monitoring
SuperOps auto-discovers 250+ device types, supports probe-based onboarding for scalability, and uses ICMP, SNMP, and SSH for monitoring. Custom OIDs extend visibility, while time-series data reveals trends and aids in capacity planning.
Endpoint security
Stay secure with centralized antivirus and encryption oversight, real-time alerts, and automated remediation scripts. Single Sign-On (SSO) simplifies secure access, while backup monitoring ensures reliable recovery and business continuity.
Additional read: SuperOps recognized among CRN’s 20 hottest AI software companies of 2025
Final thoughts
Both Atera and NinjaOne are RMM contenders in 2025, each with its own strengths and weaknesses. The right fit ultimately depends on factors like pricing model alignment, depth of PSA requirements, readiness to adopt AI, ease of use, and the scale of your IT operations.
That said, if you are looking for a modern alternative, SuperOps is definitely worth shortlisting. It unifies PSA and RMM into a single platform, delivers AI and automation-first workflows, offers AI-powered alerting and remediation, and provides simple, transparent pricing built for MSP growth.
The features we have covered here are only scratching the surface of SuperOps’ full potential. Connect with us today to discover what more SuperOps can do to supercharge your IT management and boost your efficiency and productivity. Book a demo now.