The MSP software market is not slowing down anytime soon. By 2030, it is projected to reach $464.25 million, growing at a healthy 11% CAGR over the 2023-2030 period. That kind of momentum means that there is no shortage of MSP platforms in the market, but how do you find the one that suits you the best?
For modern MSPs, the right IT management platform is a growth lever. It can cut costs, boost ROI, and save valuable time for your technicians to focus on what matters the most: delivering better client outcomes.
While NinjaOne is a platform that MSPs often turn to, many providers are finding gaps in what it offers. From feature limitations and a steep learning curve to a support system that does not always meet expectations, these challenges are pushing MSPs to explore alternatives better aligned with their specific needs.
If you are one of them, this guide will walk you through the best NinjaOne competitors available, helping you find a platform that fits your business today and scales with you tomorrow.
What is the need for a NinjaOne alternative?
Before we dive into our list of alternatives, it is worth asking: why are MSPs looking beyond NinjaOne in the first place?
To answer that, we turned to real feedback from current users on review platforms like G2, Capterra, and Trustpilot, and some common themes started to emerge.
Here is what stood out the most from users sharing their experiences:
No built-in PSA: Since NinjaOne relies on third-party integrations for PSA/ticketing, some MSPs find the workflow clunky. On the other hand, platforms like SuperOps are known for integrated PSA and RMM support.
Steep learning curve: Often, the initial setup and ongoing management take longer than anticipated.
Customer support frustrations: Feedback often points to unresponsive support staff and the absence of a live chat option for quicker resolution.
Opaque and costly pricing: Users want clearer feature definitions, with many smaller MSPs finding the platform too expensive.
Dashboard usability: Some users describe the dashboard as unintuitive, making navigation more complex than necessary. In contrast, there are better and more modern alternatives present in the market, like SuperOps, that provide ease of use, intuitive UI, and simple navigation and setup.
- Reporting and visibility gaps: NinjaOne also misses advanced reporting features needed for deeper insights.
20 best NinjaOne alternatives for MSPs to try in 2025
Here is a quick overview of the best 6 NinjaOne alternatives in 2025.
IT management platform | Key features | Best for |
SuperOps | All-in-one PSA and RMM, transparent pricing, asset management, Agentic AI, patch management, project management, client management. | Fast-growing modern MSPs looking for a unified AI-powered platform. |
Atera | Remote monitoring, PSA, asset tracking, patch management, remote access. | Small to medium-sized Managed Service Providers (MSPs). |
Kaseya | Remote access, asset tracking, patch management. | Medium-sized MSPs and large businesses. |
Pulseway | RMM, patch management, network discovery. | MSPs seeking mobile-first, RMM platform. |
N-sight RMM | Real-time monitoring, endpoint detection and response, patch management. | Small-to-mid-sized MSPs looking for RMM platform. |
SyncroMSP | RMM, PSA, remote access, Microsoft 365 management. | MSPs requiring complete IT management. |
1. SuperOps
SuperOps sets itself apart as an all-in-one PSA-RMM platform with transparent pricing and built-in agentic AI capabilities. Unlike many platforms that require MSPs to juggle between clunky add-ons and fragmented tools, SuperOps gives you a unified console.
Features that make SuperOps one of the best NinjaOne alternatives:
1. Remote monitoring and management (RMM)
With SuperOps RMM, you can proactively monitor, manage, and automate endpoint and infrastructure operations, reducing downtime, speeding up responses, and scaling management. From one dashboard, you can manage workstations, servers, network devices, and more, and see health, status, and key metrics in real time.
Additional read: SuperOps named RMM Category Leader for Q1 2025 by Channel Program
2. Service desk
SuperOps merges service desk (PSA) and device monitoring (RMM) in one unified cloud-native solution. With NinjaOne, users have to pay separately for added functionality like PSA.
The service desk of SuperOps consolidates all your work items like tickets, tasks, projects, and client and vendor communications in one place. Plus, the multi-tab setup makes switching between tickets, tasks, and projects a breeze, which greatly helps with multitasking.
3. Project management
SuperOps includes native project management tools, enabling agile collaboration on tasks like onboarding or migrations, a functionality not inherently built into NinjaOne. The projects follow a simple hierarchy and can be organized by milestones, tasks, or assigned technicians.
Moreover, repetitive tasks can be saved as templates and instantly added to projects by technicians. You can also collaborate with other team members working on the same project using conversations.
4. Intelligent AI alerting
SuperOps’ intelligent alerting, which is not natively available in NinjaOne, is designed to cut through the clutter. Alerting is informed by AI to surface the most urgent issues, improving response times and technician focus.
AI is used to learn how devices behave, understanding CPU, memory, and disk-usage patterns over time, so it can spot anomalies automatically. When an anomaly is flagged, SuperOps can create an alert, raise a ticket (using templates you set up), or send an email notification.
5. Unified Runbooks
Runbooks in SuperOps, a feature missing in NinjaOne, convert SOPs into automated workflows with checklists, templated responses, approval steps, scripts, and documentation. This standardizes operations across every client and ticket and accelerates resolution times.
Routine issues also get resolved faster because you have everything in place, like steps, scripts, and responses, ready to go.
6. Client management
The client management module brings all your client interactions into one place, giving every conversation the right context and helping you build stronger, long-term client relationships.
You can create client profiles with details like company info, site info, configurations, and custom fields. All your clients get their own workspace with quick access to conversations, contracts, invoices, sites, requesters, and documents, all neatly organized in tabs so you can never lose context.
7. Reporting and analytics
This module helps you turn raw operational data into clear, actionable insights. With customizable dashboards and visual reports, you can track the metrics that matter most. The platform makes it easy to build or clone reports, filter, and group data to uncover trends, and schedule recurring reports for clients or internal teams.
Sharing recurring reports builds credibility and trust as your clients can see exactly what is being done and what results are achieved.
Beyond these features, SuperOps is also praised for its integrated PSA-RMM, excellent customer support, and user-friendly interface. Let us see what users are saying on review platforms:
What is the pricing for SuperOps?
SuperOps comes with a simple pricing structure with clear tiers for PSA, RMM, or unified packages. For MSPs, the pricing model is divided into tiers with clearly visible features for all tiers:
Standard: PSA is priced at $79 per technician/month and RMM at $99 per technician/month, with annual billing.
Pro: Unified basic plan starts at $129 per technician/month, billed annually.
Super: Unified advanced plan is priced at $159 per technician/month, billed annually.
NinjaOne’s pricing, in contrast, is not publicly available and requires custom quotes after contact with the sales team, making SuperOps easier to budget for.
Also, SuperOps keeps it simple with technician-based pricing, while NinjaOne’s endpoint-based model can drive costs up as your endpoints increase, and many features are not available in base pricing.
What is SuperOps best suited for?
SuperOps is best for MSPs and IT teams looking for a modern NinjaOne alternative that can easily handle their demands of a unified platform combining RMM and PSA. With advanced automation, AI-driven workflows, an intuitive UI, and responsive customer support, SuperOps empowers teams to proactively manage endpoints, streamline service delivery, and scale operations without the complexity of juggling multiple tools.
Additional read: How to provide effective support through a unified MSP platform
2. Atera
Next on our list is Atera, an IT management platform that helps MSPs with remote management, patch management, network monitoring, and automation.
What are the key features of Atera?
Real-time monitoring and alerts.
Automation of repetitive tasks.
OS and third-party patching.
Integrated PSA and helpdesk.
Advanced reporting on IT operations.
Remote access into endpoints.
What is the pricing model of Atera?
Atera offers users a pay-per-technician pricing model with different pricing tiers that have different features.
Pro: $129 per month, per technician
Growth: $179 per month, per technician
Power: $209 per month, per technician
Superpower: Requires users to contact the sales team for a custom quotation.
Who is Atera best suited for?
Growing MSPs transitioning from basic tools often choose Atera when moving away from disparate point solutions, as it provides integrated ticketing, monitoring, and billing in one interface.
However, MSPs requiring advanced automation capabilities may find its workflow automation and customization options limiting. The platform's reporting and analytics are also more basic, which can be limiting for data-driven organizations.
Why is SuperOps a better NinjaOne alternative over Atera?
Atera is costlier than SuperOps and its pricing can become more expensive when you scale. Plus, Atera’s reporting capabilities need improvement in terms of customization. With Atera, another problem is that some advanced features are only accessible through higher tiers or as add-ons. Unlike SuperOps, Atera also does not provide project management and in-depth client management and is often flagged for its steep learning curve and unintuitive UI.
3. Kaseya VSA
Kaseya is another NinjaOne competitor that focuses on IT management and cybersecurity. While the platform aims to provide a single solution for MSPs, some features it offers can be redundant and might not be that productive.
What are the key features of Kaseya?
Remote monitoring and management of assets.
Endpoint security, threat detection, and response capabilities.
Remote access and control for troubleshooting and support.
Automated patch management for OS and third-party applications.
Asset tracking and application deployment.
What is the cost of Kaseya?
Kaseya’s pricing is similar to NinjaOne's. It is a pay-per-endpoint basis and it is not publicly available. You will have to request the sales team to get a custom quote.
Who should use Kaseya?
Kaseya is primarily designed for mid-market to enterprise-level MSPs. Organizations seeking intuitive, user-friendly interfaces might find Kaseya's traditional interface less modern and more challenging to navigate compared to contemporary alternatives.
Why is SuperOps better than Kaseya?
SuperOps comes with a transparent pricing model, unlike Kaseya, as its pricing is opaque, which can make planning difficult. Kaseya is also not easy to navigate and is prone to overwhelm users with its cumbersome features. The user interface and customer support also require improvement, which are some of the differentiating features of SuperOps.
Additional read: Proactive, adaptive, autonomous: The agentic AI approach to cybersecurity
4. Level.io
Level.io is another remote monitoring and management platform that is focused on remote control and patch management.
What are the key features of Level.io?
Remote control capabilities for troubleshooting and support
Real-time monitoring and alerting system.
Inventory tracking for asset management.
Cross-platform patch management.
Detailed device insights and system information.
Who is Level.io best suited for?
Small to medium-sized MSPs are the target users of Level.io who want to get started quickly without extensive configuration or technical expertise. Larger MSPs may find their feature set lacking for complex infrastructure management.
What is the pricing of Level.io?
Level.io offers you a pay-as-you-go model that depends on endpoint count. But unlike NinjaOne, it has disclosed its pricing, charging MSPs $300 for 150 endpoints.
Why should you choose SuperOps over Level.io?
You get an integrated RMM+PSA with SuperOps, which unfortunately is not provided by Level.io, since it lacks PSA features. It also does not provide the extensive third-party integrations that SuperOps offers, and its pricing structure may not be flexible enough for smaller MSPs.
5. ConnectWise Automate
ConnectWise Automate is an RMM tool that equips MSPs to deliver tailored managed services for their clients. It allows them to support and service, remotely monitor, and manage multiple client environments.
What are the key features of ConnectWise Automate?
Monitors agent and agentless devices from a single location.
Remote monitoring capabilities for issue detection.
Patch management for software updates and system maintenance.
Inventory management and asset tracking.
Network issues and application performance monitoring.
Who should be using ConnectWise Automate?
ConnectWise is ideal for MSPs that can invest substantial time and money in training and have specialized expertise to understand the overly complex platform. Its pricing can also be expensive for budget-conscious MSPs.
How much does ConnectWise Automate cost?
ConnectWise Automate has not publicly disclosed its pricing, and it is only available upon request.
Why choose SuperOps over ConnectWise Automate?
SuperOps provides better customer service and user interface than ConnectWise Automate. Moreover, users of ConnectWise RMM also report that the platform can be sluggish and non-responsive at times.
6. Action1
Action1 is a remote monitoring and management solution that is cloud-centric and focused on patch management. It allows MSPs to monitor and manage endpoints, perform software deployment patch management, and automate various routine tasks.
What are the key features of Action1?
Automated patch management, from scanning networks for missing patches to installing them.
Vulnerability management suite that identifies missing patches across networks.
Real-time visibility into remote and in-office endpoints.
Remote access and screen sharing capabilities.
Free for the first 100 endpoints with no functional limits.
How does Action1’s pricing work?
While the first 100 endpoints are free to use, the pricing is not disclosed beyond that, and you will be required to contact the sales team for custom quotes.
What is Action1 best suited for?
Action1 is primarily designed for IT administrators and internal IT teams in small to medium-sized businesses who need straightforward endpoint and patch management solutions.
Why is SuperOps better than Action1?
Unlike Action1, which lacks support for Linux systems, built-in PSA, and has limited remote functionality with a steeper learning curve, SuperOps offers cross-platform support, an intuitive UI, powerful remote tools, and a unified RMM + PSA, all with a pricing model that scales with MSP growth.
Additional read: Our commitment to security, now certified—SuperOps is now ISO/IEC 27001 compliant
7. Pulseway
Pulseway is a complete RMM software, with automation, patching, remote control, and network discovery at its core, with a focus on mobile-first IT management from anywhere.
What are the key features of Pulseway?
Remote monitoring and management with automation capabilities.
Remote desktop and control software for any system.
Mobile Device Management (MDM) solution with real-time monitoring.
Network discovery and monitoring.
Comprehensive patch management for updates
How much does Pulseway cost?
Pulseway also offers a pay-as-you-go pricing model that is based on endpoints, with the price starting from $44 per month for 20 endpoints.
Who should use Pulseway?
Pulseway is better suited for small to medium-sized businesses and individual IT administrators who need mobile-first remote monitoring and management capabilities with real-time alerting.
How is SuperOps better than Pulseway?
SuperOps is better due to its advanced PSA capabilities, which are lacking in Pulseway. You may also face performance issues with Pulseway, and its remote control features require improvement as they can be clunky.
8. Domotz
Domotz is a platform known for network monitoring and management software that is designed for IT professionals and MSPs to gain real-time visibility on any IT infrastructure.
What are the key features of Domotz?
Automatic network discovery with full visibility, live inventory, and network topology mapping.
Device management with performance monitoring and fault detection.
Real-time insights into the health and performance of devices.
How much does Domotz cost?
Domotz offers free visibility into unlimited devices but the price for monitoring and management starts at £1.50 per device.
What is Domotz best suited for?
Domotz is mostly used by network monitoring specialists who require comprehensive network visibility and device management across distributed locations.
Why is SuperOps a better NinjaOne alternative than Domotz?
SuperOps is an all-in-one management platform, which Domotz is not, and it is more focused on network monitoring and management. Along with extensive features, SuperOps also provides a more user-friendly interface, which can be complicated in the case of Domotz.
9. Trio
Trio is a unified endpoint management and mobile device management platform that secures Android, iOS, Windows, and macOS devices while automating compliance and preventing breaches from one dashboard.
What are the key features of Trio?
Mobile Device Management (MDM) across all major operating systems.
Asset security monitoring with vulnerability detection and policy enforcement.
Automation and remote control for troubleshooting and updates.
Data Loss Prevention (DLP) with real-time security alerts.
How does the pricing work for Trio?
Trio’s pricing is based on the number of devices and the type of device you are using. The pricing usually starts at $4 per device/month.
What is Trio best used for?
Trio is ideal for organizations with diverse mobile device fleets and businesses that need extensive MDM across multiple operating systems and platforms.
Why choose SuperOps over Trio?
Trio is again not an integrated PSA+RMM platform. Its feature set is way less than SuperOps, and it comes with a steep learning curve, unlike the quick setup and easy onboarding of SuperOps.
10. Faddom
Faddom is an agentless application dependency mapping (ADM) platform that provides IT teams with real-time visibility into their technology environments. While it is not a unified IT management platform, it can be a NinjaOne alternative for organizations looking for just application mapping.
What are the key features of Faddom?
Automatically discovers and inventories IT assets across on-premise and cloud environments.
Creates visual maps of network infrastructure and connections.
Shows relationships and dependencies between applications, servers, and services.
Offers a unified view of the entire IT environment.
What is the pricing for Faddom?
Faddom’s pricing is based on servers and divided into free, standard, pro, and enterprise tiers.
What is Faddom best suited for?
Faddom is often needed by enterprise IT teams who want visibility into complex, multi-environment IT ecosystems through application dependency mapping.
Why choose SuperOps over Faddom?
Unlike SuperOps, Faddom offers limited features and has a narrow scope when it comes to comprehensive IT management. Apart from that, you may face configuration and integration issues while using Faddom.
11. ManageEngine Endpoint Central
ManageEngine Endpoint Central, another NinjaOne competitor for remote management, allows you to manage multiple endpoints, track application performance, perform troubleshooting, and improve cyber resilience.
What are the key features of ManageEngine?
Monitors and manages network devices, servers, and infrastructure components.
Provides IT help desk and ticketing system functionality.
Offers cybersecurity tools and security vulnerability management.
Provides continuous monitoring with alerts and notifications.
How does the pricing of ManageEngine work?
ManageEngine provides transparent pricing that is divided into four tiers:
Professional: Starting at $104 for 50 endpoints
Enterprise: Starting from $124 for 50 endpoints
UEM: Starting at $139 for 50 endpoints
Security: Starting at $205 for 50 endpoints
Who should use ManageEngine?
ManageEngine should be ideal for mid-market to enterprise organizations and internal IT departments that can invest in high training costs. It does come with comprehensive feature sets that can be overwhelming and unnecessarily complex for some MSPs.
Why should you go for SuperOps over ManageEngine?
ManageEngine is often held back by a clunky UI, inconsistent customer support, and weaker remote control and patching, pain points that SuperOps is fundamentally designed to avoid.
12. N-sight RMM
N-sight RMM is an IT management platform that combines remote monitoring and management, remote access, ticketing, and billing capabilities into one platform.
What are the key features of N-sight?
Monitors networks, servers, and devices across multiple platforms.
Provides secure remote control and access to managed endpoints.
Integrated help desk and ticket management functionality.
Built-in billing capabilities for MSP operations.
Automated patching for operating systems and applications.
Network security monitoring and threat detection.
What is the pricing for N-Sight?
The platform has not disclosed its pricing. You will have to contact the sales team for custom quotes.
What is N-sight best suited for?
N-sight RMM is best suited for smaller MSPs and IT teams. Large enterprise MSPs requiring advanced customization and intuitive interfaces may find other alternatives better suited for them.
Why should you choose SuperOps over N-sight?
While N-sight provides RMM and ticketing capabilities, the reporting and patch management modules are not fullydeveloped and require improvement. Moreover, you may face complications while using the platform due to its difficult learning curve. The UI can also feel outdated at times.
13. HaloPSA
HaloPSA is an all-in-one PSA software for MSPs seeking to unify service desk, project management, billing, and asset management within a single platform.
What are the key features of HaloPSA?
Comprehensive ticketing and help desk functionality.
IT asset tracking and management capabilities.
Task management with date dependencies and workflow automation.
Handles service contracts and recurring billing.
Business intelligence and performance reporting.
How does the pricing work for HaloPSA?
The standard pricing for HaloPSA is on an agent basis and begins at $105 per month per agent.
What is HaloPSA best suited for?
HaloPSA is ideal for MSPs seeking comprehensive PSA functionality. This also adds the extra burden of investing in a separate RMM tool for organizations that need RMM and PSA capabilities.
Why is SuperOps a better NinjaOne alternative than HaloPSA?
SuperOps is better positioned in terms of pricing and a unified interface for RMM+PSA. The interface of HaloPSA can also be complex at times. Moreover, the advanced features of SuperOps, including the agentic AI capabilities, are missing in HaloPSA.
Additional read: Why you need a PSA purpose-built for MSPs
14. SyncroMSP
SyncroMSP is an IT management platform that combines RMM, PSA, Microsoft 365 management, and remote access to simplify IT operations for MSPs.
What are the key features of SyncroMSP?
Endpoint monitoring and management capabilities.
Smart ticketing, workflows, and automated billing and invoicing.
Built-in remote control and support functionality.
Unified Microsoft 365 management, security, and automation into a single tool with multi-tenant management.
IT inventory tracking and management.
How does the pricing work for SyncroMSP?
SyncroMSP provides a core plan starting at $129 per user/per month and a team plan starting at $179 per user/per month.
What is SyncroMSP best suited for?
SyncroMSP is ideal for small to mid-sized MSPs and IT teams who need a platform that combines RMM, PSA, and Microsoft 365 management capabilities. However, MSPs requiring extensive customization, advanced reporting and analytics, and complex service offerings will find the platform lacking.
Why choose SuperOps over SyncroMSP?
While the RMM of Syncro is good, its PSA needs major improvements. SuperOps also beats it with more advanced AI solutions and an extensive feature set. Syncro’s customer support, ease of use, and UI also lack when compared to SuperOps.
15. Jira Service Management
Jira Service Management is primarily an IT service management platform rather than a comprehensive RMM solution, but it can be used by IT teams that may not have very complex workflows.
What are the key features of Jira Service Management?
Service desk functionality for request and incident management.
Basic customer portal for common requests and knowledge base access.
Automated workflows and issue resolution capabilities.
Asset tracking without active monitoring capabilities.
Built-in knowledge base for information sharing.
How much does Jira Service Management cost?
Jira Service Management provides a pricing plan that depends on different team sizes.
Free: Available at no cost for up to 3 agents.
Standard: Priced at $19.04 per agent/month.
Premium: Costs $47.82 per agent/month.
Enterprise: Custom pricing tailored to large organizations.
What is Jira Service Management best suited for?
Jira Service Management is best suited for development-focused organizations and IT teams that need comprehensive ITSM, change management capabilities, and detailed audit trails that support regulatory compliance and governance requirements.
Why should you choose SuperOps over Jira Service Management?
Jira Service Management comes with a complex initial setup and a UI that is not at all easy to navigate. Additionally, the platform is not an all-in-one IT management solution like SuperOps and lacks many of its advanced features like strong AI-driven automation, IT documentation, project management, etc.
16. LogMeIn Resolve
LogMeIn Resolve is an IT management platform that incorporates remote monitoring and management (RMM) and mobile device management (MDM) features in a single interface. Although it positions itself more as a remote access platform than a comprehensive RMM solution.
What are the key features of LogMeIn Resolve?
Remote control and support capabilities for various devices.
Device management across desktops, mobile devices, and endpoints.
Automated issue detection and workflow optimization.
System patching and update management capabilities.
Endpoint security policies and remote device wiping.
What is the pricing model of LogMeIn Resolve?
The pricing is divided into many tiers with different features:
MSP launch: $25/month for 25 devices, billed annually.
MSP elevate: $46/month for 100 devices, billed annually.
MSP accelerate: $67/month for 25 devices, billed annually.
MSP dominate: $80/month for 25 devices, billed annually.
What is LogMeIn Resolve best suited for?
LogMeIn Resolve works best for small to medium MSPs and IT support teams that prioritize remote access and basic ticketing and client management capabilities.
Why is SuperOps better than LogMeIn Resolve?
Where LogMeIn Resolve struggles with underdeveloped remote support, a dated UI, and occasional latency issues, SuperOps delivers a smoother, more reliable experience that helps MSPs work faster and with fewer interruptions.
17. Freshservice
Freshservice is a solution popular for IT service management (ITSM) that acts as both a service desk and complete ITSM software, bringing AI to ticketing, asset tracking, and workflow automation. While it offers comprehensive service desk capabilities, it focuses primarily on ITSM processes rather than direct endpoint monitoring and management.
What are the key features of Freshservice?
Automated ticketing and intelligent workflow management.
Comprehensive incident tracking and resolution processes.
IT asset discovery, tracking, and lifecycle management.
Root cause analysis and problem resolution capabilities.
Centralized knowledge base and documentation system.
How does the pricing work for Freshservice?
Freshservice offers a simple pricing model that starts at $49 per agent, per month, billed annually.
What is Freshservice best suited for?
Freshservice can be an ideal solution for internal IT teams and service desk operations that need comprehensive ITSM, built-in Information Technology Infrastructure Library (ITIL) frameworks, change management workflows, and problem management capabilities.
Why choose SuperOps over Freshservice?
Freshservice leans more toward ITSM and can feel limited when MSPs need flexible workflows and responsive support. SuperOps bridges those gaps with a platform purpose-built for MSPs, offering the customization, unified workflows, and scalability that service providers actually need to grow.
18. Heimdal XDR
Heimdal® XDR is more of a cybersecurity platform that is focused on patch and asset management and provides protection to IT infrastructures with the help of threat detection, proactive hunting, and automated incident response.
What are the key features of Heimdal® XDR?
Consolidates endpoint, network, email, and cloud security into a single console for better visibility and control.
Delivers updates with global threat data, ransomware process visibility, and contextual threat information.
Supports guided remediation workflows and automation.
Provides detailed compliance trails and reporting.
How much does Heimdal® XDR cost?
The pricing model of the platform is based on factors like endpoints, servers, and the type of user. Once you provide these details, you can calculate your custom pricing.
What is Heimdal® XDR best suited for?
Heimdal® XDR is best suited for security-focused organizations and enterprises that prioritize threat detection and response capabilities across their IT infrastructure.
Why is SuperOps a better alternative than Heimdal® XDR?
Heimdal® XDR is strong on security but stops short of being a full IT management platform. Its setup can be tricky, and the clunky UI slows teams down. SuperOps, by contrast, gives MSPs an all-in-one solution with smoother setup and a more intuitive experience.
19. Datto RMM
Datto RMM is an IT management platform that helps MSPs monitor, secure, automate, and manage endpoints across diverse client environments from a centralized dashboard.
What are the key features of Datto RMM?
Real-time device health tracking, network device monitoring, and cloud service monitoring.
Automated OS and third-party patch deployment with policy-based approvals.
Detailed hardware and software inventory tracking.
Role-based access, mandatory multi-factor authentication, and extensive auditing to help maintain compliance.
Customizable automation policies, scheduled maintenance tasks, and event-triggered actions.
What is the pricing for Datto RMM?
The pricing is not publicly available. You will need to contact the sales team for custom quotes.
What is Datto RMM best suited for?
Datto RMM can be a good choice for MSPs prioritizing patch management and security and who offer multi-platform support. But, MSPs seeking modern, intuitive interfaces may find Datto’s traditional design less appealing.
Why is SuperOps better than Datto RMM?
Datto RMM users often face challenges with third-party patching, an outdated UI, tricky setup, and customer support that can be lacking at times. The platform can also be costly when it comes to onboarding, and the use of fragmented tools can be highly frustrating. Lack of in-built PSA is another reason why SuperOps is much better.
20. SolarWinds
SolarWinds is an IT management software that provides IT infrastructure monitoring, management, and security primarily for businesses and MSPs.
What are the key features of SolarWinds?
Monitors network devices, traffic, and performance across enterprise networks.
Tracks server health, application performance, and system resources.
Monitors database performance across multiple database platforms.
Automates patch deployment and vulnerability management.
What is the pricing for SolarWinds?
The pricing depends on different features:
Monitoring & observability: Starts at $6 per node/month.
Database: Starts at $142 per database/month.
Service management: Starts at $39 per technician/month.
Incident response: Starts at $9 per user/month.
What is SolarWinds best suited for?
SolarWinds works best for mid-market to enterprise organizations and established MSPs that are in need of network infrastructure monitoring and management across complex, distributed environments.
Why should you choose SuperOps over SolarWinds?
SolarWinds is not a complete RMM+PSA platform and the pricing can be expensive for some users. The UI and onboarding of SuperOps is also much better than SolarWinds. Lastly, SolarWinds comes with a steep learning curve as well.
How to choose the best NinjaOne alternative?
With so many IT management platforms in the market, it is natural to feel overwhelmed. But note that finding the right fit is not about picking the platform with the longest feature list, it is about finding the one that aligns with your business goals, team workflows, and client expectations. Here are the key factors you should consider during your search:
Define your IT and business needs: Start with clarity. Outline your core requirements, whether that is a unified platform, integration of AI and automation, or advanced reporting, so you are not swayed by features you do not actually need.
Prioritize user-friendliness: A clear interface and intuitive workflows save your technicians hours of frustration and reduce the learning curve for new hires.
Consider scalability and flexibility: Your platform should grow as you do. Look for solutions that scale with increasing endpoints, clients, and service offerings.
Compare upfront and ongoing costs: Do not just look at base pricing. Consider how pricing models (technician-based vs. endpoint-based) affect long-term costs as you scale.
Look for responsive support and training resources: The quality of support often defines how much value you actually get from the platform. Evaluate whether the vendor offers timely help, live chat, or robust training content to keep your team productive.
Ensure compliance with regulatory and security standards: With sensitive client data at stake, verify that the platform meets security certifications and industry regulations relevant to your business.
Seek advanced reporting and analytics: Insightful dashboards and customizable reports are vital for tracking performance, proving ROI, and making informed decisions.
Additional read: Six mistakes that are killing your MSP
To wrap up
At the end of the day, there is no one-size-fits-all MSP platform. The “best” choice comes down to your organization’s unique requirements: balancing cost, scalability, ease of use, and the quality of customer support you can count on.
SuperOps checks all those boxes. It provides:
An all-in-one PSA+RMM AI-powered platform.
Transparent pricing with clear visibility on features.
An excellent support team available 24/7 with prompt assistance.
Clear, intuitive, and easy to navigate interface.
Compliance with SOC, ISO 27001, and HIPAA to give you the utmost level of security.
Advanced features like intelligent AI alerting, contextual automation, project management, client management, unified runbooks, AI-powered ticketing, and so much more.
Using SuperOps, real MSPs are already seeing measurable wins in profitability, efficiency, and technician productivity after making the switch. Their success stories show what is possible when your MSP platform does not just manage IT, but actually becomes your growth partner.
and see for yourself how effortless IT management can be with SuperOps.