WEBINAR ALERT

It's time to level up your process efficiency with Unified Runbooks | May 14th 2025, 8 AM PDT, 3 PM GMT

Register now

AI
Marketplace
BOOK A DEMOGET STARTED FOR FREE
Features
Solutions
AI
Pricing
Resources
Marketplace
BOOK A DEMOGET STARTED FOR FREE
img

3/5

Go to books img

CHAPTER 3

A note: unified > integrated

Speaking of PSA and RMM, the current software industry is chock-full of buzzwords. Terms tend to get broadly adopted, why they are even taken for granted! One such over-used term in the last couple of decades is the term 'integrated'. This term has been used across product segments and hasn't always meant the same thing.

In the MSP software segment too, 'integrated PSA and RMM tools' have been prominent in the market for a few years now. However, today there is a need for 'unified' solutions that are easy to deploy, manage, and upgrade — allowing MSPs to spend less time on operational activities and more time on winning new business. But aren't unified and integrated solutions the same? What's the big deal anyway?

Related reading: Why should your PSA and RMM be 'truly' unified?

There is a new generation of MSP software (unified PSA and RMM solutions) emerging in the market that solves the problem but differently and better, improving the architecture of legacy software. With advances in computing power, cloud delivery, and modern software approaches, unified MSP software solutions are now available. The biggest advantage of such a solution is that they can support multiple MSP processes in a single software — ticketing, client management, project management, network monitoring, asset management, patch management, IT documentation, customer relationship management, etc.

Related reading: Boost MSP efficiency with unified PSA and RMM solution

This unified nature of PSA and RMM solutions makes it easier to deploy, manage, support, and upgrade vs. the prior generation of integrated legacy solutions. In fact, the capabilities of these solutions can be extended into new areas, making them a scalable option without all the technical complexity.

img previous
next img
go to books img

Stay in the know!

explore library

Talk tech, get code: Turn words into working scripts with Monica

read more

MSP

|

SuperOps named RMM Category Leader for Q1 2025 by Channel Program

read more

Contracts Reimagined: smarter, simpler, and built for profitability

read more
    closeThank You

    Thanks for joining our pilot program! We're super stoked!

    One of us will get in touch with you in the next 24 hours to talk about the next steps.

    Powered by AI Superpowered for IT Pros

    SuperOps

    About usOur philosophyFeaturesPricingMarketplaceCustomersNews roomCareersContact usAffiliateResellersTech partnersEvents

    Platform

    PSARMMProject ManagementIT DocumentationAIFor IT teams

    Resources

    CommunityBlog - The BugleSuperPodSuperPod BytesBooksHelp CenterRoad to 1 millionTemplatesWebinarsStartups
    Marketplace
    SplashtopTeamviewerConnectwise ControlXeroWebrootQuickbooks OnlineQuickbooks DesktopPax8
    Features
    Asset ManagementPatch ManagementAlert ManagementPolicy ManagementIntelligent AlertingService DeskQuote ManagementAutomationClient ManagementContract ManagementNetwork MonitoringMobile appSmart TrackerScheduling

    Learn

    Best RMM softwareUEM SoftwareBest Patch Management SoftwarePatch ManagerUEM VS EMM VS MDMMSP AutomationBest PSA SoftwareBest IT Ticketing ToolOpen source RMM

    Compare

    AteraSyncroNinjaOneDatto HaloPSAConnectwisePulsewayKaseya

    Subscribe to our newsletter

    Follow us on

    social
    social
    social
    social
    social
    SOC_LogoHIPAA_LogoISO_Logo

    © 2025 SuperOps. All rights reserved

    Terms of use
    Privacy policy
    Cookie policy
    GDPR
    Security

    Contact us: +1 628-270-9924 | +44 20 4525 2090

    Powered by AI Superpowered for IT Pros

    © 2025 SuperOps. All rights reserved

    SuperOps

    About usOur philosophyFeaturesPricingMarketplaceCustomersNews roomCareersContact usAffiliateResellersTech partnersEvents

    Platform

    PSARMMProject ManagementIT DocumentationAIFor IT teams
    Features
    Asset ManagementPatch ManagementAlert ManagementPolicy ManagementIntelligent AlertingService DeskQuote ManagementAutomationClient ManagementContract ManagementNetwork MonitoringMobile appSmart TrackerScheduling

    Resources

    CommunityBlog - The BugleSuperPodSuperPod BytesBooksHelp CenterRoad to 1 millionTemplatesWebinarsStartups
    Marketplace
    SplashtopTeamviewerConnectwise ControlXeroWebrootQuickbooks OnlineQuickbooks DesktopPax8

    Learn

    Best RMM softwareUEM SoftwareBest Patch Management SoftwarePatch ManagerUEM VS EMM VS MDMMSP AutomationBest PSA SoftwareBest IT Ticketing ToolOpen source RMM

    Compare

    AteraSyncroNinjaOneDatto HaloPSAConnectwisePulsewayKaseya
    SOC_LogoHIPAA_LogoISO_Logo

    Subscribe to our newsletter

    Terms of usePrivacy policyCookie policyGDPRSecurity

    Follow us on

    social
    social
    social
    social
    social

    Contact us: +1 628-270-9924 | +44 20 4525 2090