RUNBOOKS

Supercharge your productivity with Runbooks

Use built-in tribal knowledge to solve your issues faster and make your business processes run smoother.

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Onboard

Get new technicians to hit the ground running from day one

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Onboard

Get new technicians to hit the ground running from day one

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Efficient

Standard processes to close issues with zero turn around time

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Collaborate

Collaborate and check off in every step and task in your runbook to completion

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Leverage predictability for optimum performance with automated processes

CREATE PROCESSES

Documenting process is not a bore anymore

Do away with the tedium of documentation. 

Produce dynamic runbooks

Create a robust set of tasks, responses and approvals with your team.

Keep documentation up to date

Perform real-time updation of recurring documents easily with zero turnaround time.

Reduce errors

With processes set in place, there is a reduced risk of errors and missing crucial steps, consequently improving the overall quality of service.

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COLLABORATE & APPROVE

Work across teams to collaborate effectively

Work with team members to assign checklists or individual tasks. 

More the collaboration fewer the mistakes

Set reply templates, associate approvals and assign tasks to technicians so that the issue can be thoroughly resolved.

Avoid getting stuck in a jam

Remove bottlenecks, improve efficiency, reduce mistakes and streamline decision making with approvals.

Smooth and seamless communication across teams

Share in-built tribal knowledge with your team for increased productivity.

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ONBOARD & OPTIMIZE

No hand holding of new technicians anymore

Use native knowledge to help technicians get onboarded immediately.

Be up and running from day one

Stay operational from day one with minimal turn around time and quick problem solving.

Make it easy for technicians to learn the ropes

Setting these standard operating procedures makes it easy for technicians to cut the learning short and swiftly jump to performing actionable tasks.