ISL Online + SuperOps

What is ISL Online?

ISL Online is one of the pioneers of the remote desktop support industry. ISL Online has been providing remote control software to IT professionals and help desk technicians across 100 countries.

Why connect ISL Online and SuperOps?

This integration focuses on delivering a seamless and powerful remote support experience directly within your SuperOps environment.

• Boost Technician Efficiency: Eliminate the need to switch between multiple platforms. Initiate remote sessions directly from SuperOps, saving valuable time and reducing context switching.

• Enhance Security and Compliance: Leverage single sign-on (SSO) and role-based access control to ensure only authorized technicians access sensitive client systems. Detailed session logs and recordings provide a clear audit trail for compliance purposes.

• Improve Client Satisfaction: Resolve issues faster with reliable remote access tools, leading to happier and more loyal clients.

• Centralize Management: Consolidate remote support management within SuperOps, providing a unified view of all IT operations.

How to setup ISL Online for SuperOps

• Before you get started, please ensure that you have installed the ISL Online for SuperOps app on your device

• Navigate to Settings > Marketplace

• You will find ISL Online listed under the Remote Desktop section. Click the Integrate button on the right to open the configuration page and start the integration process.

• Download the ISL Online for SuperOps app for your operating system.

• Go to Settings > Policy Management > Select the policy of your choice > Remote Desktop. Switch on the toggle for ISL Online.

• You can now start taking remote sessions!

Check out our solution article for a detailed walkthrough of the integration.

For support, ping us or drop us a line at support@superops.com