A Guide to the Top 8 MSP Software of 2023
If you’re a Managed Service Provider looking for the best MSP software,your search ends here. Without further ado, let’s dive in.
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MSP stands for Managed Service Provider, which manages the IT infrastructure of a company so that it can serve clients more precisely. Different businesses run with other models, and MSP software can help those businesses according to their models. Typically, you will find multiple packages available with MSP systems to meet your business requirements. You must pay the subscription price per device and user on the software platform.
What is MSP Software?
Managed Service Provider (MSP) software has gradually become popular among small and medium enterprises. The software automates IT infrastructure management and maintenance. As a result, businesses find convenience in focusing on their core jobs.
Typically, MSP tools come with multiple features, such as remote monitoring, automated IT infrastructure management, asset management, account management, and advanced reporting. Using such tools will drastically reduce your business overhead costs since the software automates multiple processes. As a result, small and medium-sized companies do not need to recruit multiple employees for IT infrastructure management.
The IT infrastructure may vary from one business to another. In such cases, the managed service provider tool must assess the business requirements according to its industry and conduct various tasks. The most advanced MSP tools offer industry-specific services to businesses. Some commonly performed tasks are decision-making support, managing predictable expenses, reducing overhead costs, and many more.
A List of the Top 8 MSP Software
1. SuperOps
SuperOps can be an excellent choice if you are looking for the best MSP software. The software aids in bringing all the MSP tools to one place. For example, you can integrate project management, PSA, and RMM tools on the SuperOps platform to access them from a single platform. In the following section, you will find some notable features of this software.
A Unified Platform: SuperOps operates as the centralized hub for managing and tracking the performance of all IT infrastructure tools. You can access tasks, clients, teams, finances, and other resources on the platform without a hassle.
AI-Empowered Platform: Artificial intelligence makes the software more suitable for modern managed IT service providers. AI-integrated features automate the tasks, ensuring minimal human involvement in the process.
Intuitive: A simple and modern interface is a major highlight of the tool. Users can access various features without hassles.
The SuperOps have four subscription options, while all plans feature a limited-period trial version.
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2. ServiceDesk Plus MSP
ServiceDesk Plus is an excellent option if you are looking for the top MSP solutions. This ITIL-ready help desk tool integrates the ability to manage complex project and asset management tasks. The tool, equipped with advanced ITSM functionalities, is available in 29 international languages. According to the company's estimation, more than 100,000 organizations across more than 150 countries use this software to offer managed IT services to their clients. You will find a few crucial tool features in the following section.
ServiceDesk Plus is a fully integrated tool with a user-friendly feature set. The setup is hassle-free for IT professionals.
The software brings automated task management to eliminate sluggish manual jobs. As a result, it gets higher client satisfaction for the managed service providers.
ServiceDesk Plus also has an advanced customer support unit that ensures quick ticket resolution.
The standard edition of this tool is free, while the vendor's edition is the premium edition. You can enjoy a 30-day free trial of the premium vendor edition.
3. N-able
N-Able is a popular tool among IT professionals and managed service providers worldwide. IT professionals can monitor and control devices on complex networks from remote servers. Some crucial features of the tool have been listed in the following section.
The software is proactive in monitoring everything on a customer's network. Besides managing the workstations and servers, the software can troubleshoot server errors.
N-Able provides top-class data protection to its users. The software protects data on the server from malware, spyware, and other online threats.
The users can find filters and rules for customization of various tasks according to the client's requirements.
This MSP software does not have an entry-level setup fee. However, it also does not offer any free trial versions to users. Overall, the platform is trustworthy and popular among IT professionals and managed service providers.
4. WebTitan
TitanHQ's WebTitan is a DNS-based web content filter that can efficiently protect a database server from phishing, viruses, spyware, and malware. IT professionals can use the tool in various industries to render managed IT services. For example, you can use the tool for clients such as educational institutions, internet service providers, and other businesses. Find the most significant highlights of the software in the following section.
The software can filter more than half a billion DNS requests every day. It can also identify more than 30,000 iterations of malware every day.
WebTitan Cloud is the cloud gateway version that helps provide managed services to internet providers, cloud storage service providers, etc.
5. JumpCloud DaaS
JumpCloud is one of the top MSP solutions if you are looking for a Directory as a Service (DaaS) platform. A Colorado-based startup has introduced this platform, which customers use to authorize, manage, and authenticate applications and devices. The developers have integrated a common directory on the cloud, and this directory is capable of replacing the on-premise IT systems and legacies.
The common features of JumpCloud DaaS are log management, multi-factor authentication, file access control, device management, encryption, scheduling, etc. A few notable alternatives to JumpCloud DaaS are Centrify, OneLogin, FoxPass, Okta, etc.
6. ManageEngine OpManager
The ManageEngine OpManager is a network management system featuring a single console for rendering holistic IT network management. An advanced fault recognition and management system is the key feature of this MSP software. The software identifies the faults in the routers, firewalls, switches, VoIP links, WAN links, and other network hardware components.
Moreover, ManageEngine OpManager is a multi-server platform that works well on different operating systems such as Linux, Windows, Solaris, etc. The system also works efficiently with load balancers, virtual servers, temperature sensors, printers, and many other components on an IT network.
7. HaloPSA
HaloPSA is an all-inclusive platform for managed service providers. The software features advanced features that are aligned with ITIL standardization. Your business can create and manage a comprehensive IT service desk for clients. The integrated PSA aids quick billing, time tracking, and advanced reporting. Besides these fundamental features, the software offers remote access, asset management, tool automation, and many other essential features for MSPs. The software has been tailored to fit MSP's business requirements with precision.
Looking for a unified PSA-RMM software? |
8. mspStack
Every managed IT service provider aims to provide clients with modern information technology services. However, MSPs come across multiple challenges while offering services to their clients. A lack of human resources is the most significant problem. Therefore, businesses want to automate certain tasks by investing in the top MSP solutions. The mspStack has been developed to support transitioning business models. The SaaS products the tool offers will help businesses manage the IT infrastructure for healthcare and telecommunications clients.
Conclusion
Subscribing to advanced MSP software is beneficial for managed service providers for many reasons. Besides lowering business management costs, the MSP tools automate various tasks. As a result, the business can offer more accuracy and efficiency in task management. Today, multiple industries need managed IT services. Therefore, an MSP should find a tool that can cater to the industry-specific requirements of its clients.
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