Atera pricing explained: Is it really cost-effective in 2026?

1. Professional / Pro

The entry-level Professional (IT Dept) and Pro (MSP) plans form the baseline offering. They are priced at $149/month per technician (IT) and $129/month (MSP) when billed annually, with slightly higher monthly rates. 

These plans are intended for smaller IT teams or MSPs managing core monitoring and ticketing functions without advanced analytics or compliance tools.

Key features

• Remote monitoring and alerts for all devices

• Patch and software management automation

• Splashtop access (two concurrent sessions)

• Service portal and knowledge base access

• Helpdesk with SLA tracking and invoicing tools

• Azure AD integration for contact syncing

• One-month audit log retention

• Mobile app for iOS and Android

• Support for Windows, Mac, and Linux

• Up to five custom support addresses

What’s missing

This tier lacks advanced analytics, compliance reporting, and extended audit retention. There are no AnyDesk or unlimited Splashtop sessions, and reporting remains limited to basic templates. Network Discovery and AI Copilot are available only as add-ons, which leaves most automation and insight features gated behind higher plans.

2. Expert / Growth

The Expert (IT) and Growth (MSP) plans raise pricing to $189/month and $179/month per technician (annual billing). They’re positioned for growing teams that require broader OS coverage and more flexible automation.

Key features

• Support for Windows, Mac, and Linux environments

• Unlimited Splashtop sessions and AnyDesk access

• Eleven preset system and performance reports

• Ticket auto-tagging for workflow automation

• Up to ten custom support addresses

• File transfers up to 15-50 GB per month

• Six-month audit log retention

• Integration with QuickBooks and Xero

• Five custom asset types

• API access and CSV export options

What’s missing

While this tier introduces cross-platform coverage, reporting remains fixed to preset templates, which limits deeper insights. Data recovery, custom analytics, and longer retention logs are unavailable.

3. Master / Power

At $219/month per technician (IT) and $209/month (MSP) billed annually, the Master / Power tier targets established teams seeking compliance and reporting control.

Key features

• Ten custom analytics and performance reports

• Up to twenty custom asset types

• Twelve-month audit log retention

• Unlimited custom support addresses

• File transfers up to 50-80 GB monthly

• Access to data recovery tools

• Advanced automation scripting and scheduling

• Expanded asset visibility and management

• SLA tracking and contract management

• Centralized ticket escalation and assignment

What’s missing

Even in this tier, certain capabilities remain inaccessible. Full compliance tools, such as SSO and continuous directory sync, are absent. Reporting flexibility is still limited. While custom reports are allowed, there are caps and fewer dynamic filters. Some complex automation or escalation path logic remains limited in scope. 

4. Enterprise

The Enterprise / Superpower plan removes most of the earlier limitations but moves to custom pricing, with costs disclosed only through direct sales. It is targeted at large MSPs or IT departments operating under strict compliance or data retention policies.

Key features

• Single sign-on (SSO) and Azure AD continuous sync

• Private software repository and custom SSL domain

• Unlimited custom analytics and reporting

• Script-based custom fields and unlimited asset types

• Network Discovery included (bundled for this tier only)

• Audit logs retained for up to seven years

• HIPAA BAA support and compliance readiness

• Tailored onboarding for three or more technicians

• File transfers up to 100 GB monthly

• 99.9% uptime SLA and session management tools

What’s missing

Despite including most platform capabilities, this plan’s lack of transparent pricing makes cost evaluation difficult. It also keeps marketplace integrations and third-party licensing outside the base subscription, meaning additional device-based expenses still apply.

1. AI Copilot: $95/month per technician

AI Copilot is priced per technician and not included in any base plan. It adds automation and diagnostic functions such as alert analysis, script generation, and ticket summarization. While promoted as an optional upgrade, it has become central to Atera’s recent positioning, effectively adding nearly $1,100 per technician each year to the subscription cost.

Additional read: The AI future is here - make the right choices for your MSP business

2. Network Discovery: $29/month per technician

Network Discovery is another add-on that identifies connected or unauthorized devices and assists with asset onboarding. It is available only as a paid service for all plans except the Enterprise plan. If your team relies on this feature, you’re looking at an additional $348 per technician annually.

3. Marketplace and Usage-Based Integrations

Beyond platform add-ons, Atera’s marketplace introduces further costs through per-device or per-user billing. These are separate from technician licenses and typically include endpoint protection, data backup, and email security. 

Here’s how some of these integrations are priced: 

Each of these tools is billed separately and scales with usage, meaning MSPs that manage hundreds or thousands of endpoints see costs increase proportionally. 

Even though Atera promotes predictable per-technician pricing, the combined effect of these add-ons and integrations results in total monthly expenses that are often considerably higher than the headline rates suggest.

Where costs add up

Many of Atera’s capabilities are tiered or separated behind additional licensing. Features like advanced analytics, detailed reporting, and compliance tracking are accessible only in higher plans, while essential utilities such as AI Copilot and Network Discovery are billed separately. Even read-only users often require full licenses, which inflates costs when multiple team members need access to dashboards or reports.

In 2025, Atera feels better suited to small MSPs than to growing IT operations seeking long-term scalability and transparency, especially when alternatives like SuperOps offer unified PSA-RMM capabilities, built-in automation, and AI tools without the layered add-on costs.

Additional read: How to choose the right PSA tool for your SMB needs

1. Agent problems

The Atera agent frequently loses connection or fails to report device status consistently. Many users mention endpoints going offline without reason or requiring manual restarts to re-establish communication. Such instability breaks automation workflows and delays patch deployments, especially in large environments where proactive monitoring is key. 

2. Performance and reliability

Atera’s platform performance tends to fluctuate, particularly during peak business hours. Users have observed delays in executing scripts, loading dashboards, or syncing data between modules. These slowdowns can interrupt routine operations and affect SLA commitments. The cloud interface, while simple, does not always maintain stable responsiveness when handling larger datasets or multiple concurrent sessions. 

3. Integration issues

Integration depth remains limited for many teams. Certain security and backup tools work only within Atera’s defined scope, and features promoted in documentation sometimes appear unavailable in active environments. Users have also reported mismatches between documentation and what is actually supported on their accounts, creating friction during deployment. 

4. Support and communication

Support delays remain one of the more frequent frustrations. Many users report slow response times or generic troubleshooting that often requires escalation before resolution. In some cases, the support team’s lack of technical depth prolongs issue resolution. 

5. Splashtop integration

While Splashtop provides remote access, reliability issues are common. Some users found the integration lacking advanced controls, such as full registry or task manager access, while others reported depending on Splashtop mainly for basic remote connectivity despite paying for higher tiers. 

6. Patching and scripting

Although Atera automates patch management effectively for core systems, users note limitations with third-party updates, granular control, and scripting. Scripts sometimes fail to execute as expected, and patch scheduling lacks flexibility for testing or controlled rollout environments. For larger teams, these restrictions can create manual overhead in what should be an automated workflow.

7. AI features

Atera’s growing focus on AI has drawn mixed reactions. While automation support is appreciated, some users find the diagnostic outputs inconsistent and prefer manual verification before applying fixes. Others mention that the transition of AI Copilot from an included feature to a paid add-on has increased operational costs without corresponding value improvements. 

1. Define your core IT and business outcomes

Start by identifying what you want to improve, like faster ticket resolution, SLA compliance, or proactive monitoring. A platform like SuperOps helps you automate these outcomes by linking RMM data directly with PSA workflows. You can set SLA-based triggers, automate escalations, and gain full visibility into response and resolution times across all clients.

2. Prioritize UX and time-to-value

Your technicians should be able to get productive quickly. Look for platforms with intuitive UI, contextual navigation, and minimal setup time. SuperOps offers clean, modular dashboards where every module, including tickets, projects, alerts, or invoices, works seamlessly together. 

3. Validate scale and flexibility

As your client base expands, scalability becomes a deciding factor. The platform should handle multiple client environments without breaking your workflows. SuperOps offers a multi-tenant setup that lets you define policies, monitoring thresholds, and patch rules globally while still customizing them for individual clients.

4. Map integrations you cannot operate without

Integrations decide how well your PSA-RMM platform fits into your existing toolstack. Check for compatibility with identity providers (IDP), antivirus tools, backup solutions, and accounting systems. SuperOps integrates natively with QuickBooks Online, Xero, Azure AD, Bitdefender, Acronis, and ESET, giving you a unified view of assets, tickets, and financials without needing third-party connectors.

5. Compare pricing mechanics carefully

Always evaluate what is included versus what is billed separately. Atera, for example, charges per technician but adds costs for AI and network discovery. In contrast, SuperOps includes advanced automation, Monica AI assistance, patching, and documentation tools by default.

6. Evaluate support, roadmap transparency, and community

Support response time and roadmap visibility reflect how customer-centric a platform is. Choose vendors like SuperOps with open roadmaps, community forums, and direct access to product managers.