Meet Monica, Your AI SuperCompanion for Growth

Imagine an MSP where

• Even L1 technicians are empowered to tackle complex tickets

• Every email that goes out to clients is beautifully composed by default

• Technicians can log their work in just one click, rather than manually entering worklogs

• Managers can get entire ticket histories at the snap of their fingers

• Owners can proactively stop client inefficiencies with one-click root cause identification

My job is to transform you into one such MSP, where everything is so streamlined, quick, and intuitive, that you can’t help but grow!

However, other PSA-RMM platforms also offer AI for MSPs to boost productivity and reliability. So what makes me unique? 

Hyper-Personalized Solutions

Unlike other AI managed services tools that offer generic advice, I base my recommendations entirely on your MSP’s data. For instance, when rephrasing technician responses, I don’t just offer generic options like “more formal” or “friendlier.” Instead, I use prompts you’ve set up, considering roles, context, and tone, ensuring that every communication reflects your MSP’s style and standards. Plus, through my AI capabilities, I continuously learn and refine my skills based on your feedback.

Support for Every Role

I’m here to help everyone in your MSP succeed. Here’s how I help the -

Super-Busy Technician

If you’re a technician, I will save you time by providing concise summaries, so you don’t have to scroll through lengthy exchanges to find ticket context. I can also assist in composing emails to vendors based on conversation history and make logging your work effortless by adding well-formatted worklogs directly from your replies. 

Additionally, I help resolve tickets faster by offering tailored recommendations based on the analysis of similar ticket resolutions. 

I don’t stop with just recommending solutions, though. I also generate scripts when you describe your issue in plain language. So you can stop spending time coding and jump straight to resolving. 

Collaborative Manager

For managers, I help streamline resource allocation by summarizing technician worklogs and proactively flagging inefficiencies. If a technician spends too much time on a ticket, I’ll alert you so you can provide real-time support. 

With me recommending solutions and generating scripts, your L1 technicians can now take on complex tickets, leaving your L2 and L3 technicians with more bandwidth to handle high-value projects. The result? Your MSP makes more revenue without an additional burden rate!

Growth-Focused MSP Owner

As an MSP owner, you want every client to be profitable. I can help you achieve that by identifying inefficiencies within client accounts. By analyzing ticket trends, I pinpoint the top issues dragging down a client’s efficiency, allowing you to take proactive steps to enhance profitability.

You can find me by clicking on my avatar at the bottom of your SuperOps window. I’m also available on your mobile app. My avatar isn’t just an image—it’s your gateway to personalized, AI-powered assistance.

As I learn and grow, I’ll continually gain new skills and insights to make your life easier and your business more successful. Let’s embark on this journey together, with innovation and AI lighting the way.

So, go ahead and see how I can transform your MSP!

Try Monica

Warm regards,
Monica 🎩✨