Types of managed services

The scope of IT has widened significantly over the last few decades. It has undergone a massive shift from managing a handful of computers to managing company-wide usage of technology and instituting policies to safeguard the information exchanged between the client company and the managed service providers. This IT industrial boom has prompted most companies to outsource their IT departments to MSPs or create a separate branch for cybersecurity, maintenance, and management to help reduce the pressure on existing departments.

In this article, we explore the different types of managed services to conclude why an MSP is the way to go for small and medium enterprises (SMEs), and large-scale businesses.

What are managed services?

Managed services are outsourced tasks that are carried out by managed service providers (MSPs). Most industrial sectors rely upon MSPs to ease their operations. It is a practice of availing managed services that include the responsibility of maintaining as well as improving operations, functions, and expenses of the client company or organization.

The functionalities of managed services allow client businesses to concentrate on mandatory operations and pivotal tasks while these service providers support the background work of managing other daily tasks. This consists of regularly updating and improving suggestions, infrastructure, connections, efficiency, output and reduces the risk of incidents.

IT managed services are utilized immensely nowadays. It is incredibly popular in the Industry with 64% of the companies and organizations utilizing managed services for a minimum of one IT functionality task.

Here are the ten reasons why one should avail the services of IT managed services.

  • Tackle the lack of having an Internal IT Team - IT service providers take care of all the technological and digital aspects of the client companies.
  • Increased Accessibility to cloud services - IT managed service providers increase the scope to avail cloud benefits.
  • Proactive approach to IT issues - dealing with IT issues is best done by experts and professionals. MSPs provide the clients with this service.
  • Access to cutting-edge technology and information - modern technologies and software are most efficiently deciphered and used by IT individuals which the MSPs provide with.
  • Lower workload on existing staff - the increased workforce of the MSPs reduces the workload of the employees of the client companies.
  • Peace of mind - assigning a certain workload to the managed services with the assurance of having them perfectly delivered provides the clients with peace of mind.
  • Remote handling of IT issues - even if some task has to be completed after work hours, remote handling of cases is facilitated by the MSPs. Their 24-hour work structure is super helpful in managing remote teams with round-the-clock support.
  • Cost savings - outsourcing work to managed service providers saves the cost of setting up in-house IT teams for the client companies.
  • Less business downtime - Managed service providers facilitate the tackling procedure of client companies in case they face downtime.
  • Improved security - MSPs with stringent asset policies, government compliances and state-of-the art network monitoring tools can greatly boost the network's security and safety.

Types of managed services

1. Cloud-based Service

Cloud-based managed services provide crucial IT support following a cloud model. They offer assistance in IT troubleshooting, data monitoring, responsive support, network building, and cybersecurity.

Cloud-based computing makes it very easy to store and access data as demanded. The data can be accessed on multiple devices without directly being managed by anyone in particular. Large clouds that are storing data are usually spread over several servers that are placed in different locations. This is done according to the convenience of scale that depends upon client business performance.

Clouds are robust technology enabling companies to run and operate their application faster without a constantly managing hand.

Related reading: How to become a cloud-first MSP

2. Data analytics services

Businesses that are looking for services to monitor data management use data analytics. These services provide business intelligence to target specific projects by creating a roadmap for increased efficiency and performance.

All  IT infrastructures and networks operate on large amounts of data that is gathered and organized in a format that is easily accessible in a large database (DB) or a compilation of databases. There are two major types of databases – first being relational databases (or SQL) that are available in table formats and contain sensitive information data like company sales or clients interaction; the second being non-relational databases (NoSQL) in which data is stored in a non-tabular format. NoSQL is used for detailed documentation of various kinds of data.

3. IT managed services

IT Managed Services models operate in planning the outsourced work of certain IT functionalities. It includes looking after the help desk or security services. These services are backed by a contract known as the Service Level Agreement (SLA).

The SLA guarantees that a certain level of service is provided to the client company or organization. They provide reconciliation services that follow any critical issues, downtime crises, or long-term problems.

The MSP operates with the tasks of updating, monitoring, and managing IT functions. MSPs also offer reporting services for technical tasks to ensure the maintenance of IT solutions. They provide reports on the intelligence data, and IT activities. This enables client’s business to profit and helps them make informed decisions. Managed service providers in recent years have spent enormous time and dedicated effort in widening the interactive time spent with their customers, investigating strategic issues apart from daily technical and IT issues.

4. Software as-a-Service (SaaS)

SaaS providers offer a software platform that is typically a subscription-based plan for client businesses. For example- Office 365, anti-virus software, and universal communication software.

5. Wireless mobile and computing services

An MSP that provides managed wireless and mobile computing services will carry out the tasks using wireless connections. This service is mostly useful in businesses that lack the capital and resources to invest. Plus, client organizations can use this service for managing internal networks.

6. Communication services

This service provides a wide range of infrastructure revolving around communication platforms like messaging software, voice over internet protocol (VoIP), data, or video. An MSP can operate as a third-party call center as well.

7. Network and IT infrastructure service

An MSP handles all of the network-related tasks for their clients. These include establishing LAN or WAP networks, various wireless connections, and required wireless infrastructures suitable for the client’s business. They can also manage the company’s backup and storage options.

8. Print services

Managed print services allow remote monitoring, updating, and management of a client organization in aspects of documentation. It also ensures transparency and control over client business printing services, allowing increased cost-efficiency as well as environmental sustainability.

9. Security services

This is an all-encompassing service for remote security infrastructure. It covers everything from basic data security solutions to anti-malware options. MSPs keep them updated on a regular basis to prevent any vulnerabilities.

10. Automation services

To stay competitive in the industry and increase client satisfaction, companies prefer to avail of automation services because it is pivotal in streamlining and expediting IT processes and IT infrastructure. This results in automatic updates, prediction and calculation of mandatory costs, the effectiveness of the schemes and projects, and shorter execution times of outsourced tasks.

Automated services help in channelizing important human energy and expertise to be directed towards other important functions.

11. Integration services

Enterprise application integration (or EAI) is one of the most important processes in an organization. It ensures a consistent flow of information across various systems and networks. EAI is user-friendly because of the consistent digital application interface that allows access to concerned and required data, helping the users to concentrate on other significant core activities.

EAI brings along a lot of crucial advantages, one of which is the provision for availing of instant real-time access to information. It also streamlines processes. Furthermore, the entire development and maintenance of the client company’s concerned operations are made easier and more convenient. This ensures smooth integration of the client business and IT processes. This also accelerates business by driving the innovations forward and helping in looking after the daily activities effectively and productively.

12. Support Service

This option typically covers all services related to IT assistance, starting from minor troubleshooting to dealing with advanced technical concerns.

Advantages of managed services

Managed Services has grown as an industry because outsourcing work has facilitated seamless functioning of the IT industry. Therefore, there are many advantages to an MSP. It is especially beneficial because MSPs allow a massive workforce to operate efficiently through division of labor. What's more, this gives rise to a better network and quick connections. Overall, both clients and service providers benefit mutually.

Let's look at the top advantages of investing in managed services:

  • Better cost control

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