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Jeff Ton

Founder and Manager, Indy CIO Network

Jeff Ton is the founder and manager of Indy CIO Network. Jeff has spent over 30 years helping companies build strategic technology plans and innovative practices.

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How to step up and shine as a service desk manager

Well, it happened; you got the promotion! You are now the service desk manager (SDM)!

Jeff Ton

5 mins

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Powered by AI Superpowered for IT Pros

© 2025 SuperOps. All rights reserved

SuperOps

About usOur philosophyFeaturesPricingMarketplaceCustomersNews roomCareersContact usAffiliateResellersTech partnersEvents

Platform

PSARMMProject ManagementIT DocumentationAI
Features
Asset ManagementPatch ManagementAlert ManagementPolicy ManagementIntelligent AlertingSecurity ManagementAdmin ConsoleService DeskQuote ManagementRunbooksAutomationClient ManagementSLA ManagementContract ManagementReportingFor IT teamsNetwork MonitoringMobile appSmart TrackerScheduling

Resources

CommunityBlog - The BugleSuperPodSuperPod BytesBooksHelp CenterRoad to 1 millionTemplatesWebinarsStartups
Marketplace
SplashtopTeamviewerConnectwise ControlXeroWebrootQuickbooks OnlineQuickbooks DesktopPax8

Learn

Best RMM softwareUEM SoftwareBest Patch Management SoftwarePatch ManagerUEM VS EMM VS MDMMSP AutomationBest PSA SoftwareBest IT Ticketing ToolOpen source RMM

Compare

AteraSyncroNinjaOneDatto HaloPSAConnectwisePulsewayKaseya
SOC_LogoHIPAA_Logo

Subscribe to our newsletter

Terms of usePrivacy policyCookie policyGDPRSecurity

Follow us on

social
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Contact us: +1 628-270-9924 | +44 20 4525 2090