The defining research study on the impact of Agentic AI on IT teams
The Autonomy Advantage
How Agentic AI will reshape IT service delivery
Early adopters are resetting performance baselines across IT operations that lagging organizations will struggle to match. As these baselines reset, cost structures, service expectations, and competitive positioning across the IT services ecosystem are shifting permanently.
Agentic AI will move IT from reactive, human-led workflows to autonomous, outcome-driven operations. This shift will separate leaders from laggards.
We care about protecting your data. Here's our Privacy Policy.
Why this research matters
Grounded in original Omdia research and global polling of MSPs and IT decision-makers, combining analyst insight with real-world adoption data.
70%
of MSPs use Agentic AI internally, only 10% in real IT workflows
99%
potential annual savings per employee with Agentic AI
$250 –$1,200
Governance and compliance now outrank technology as adoption barriers
What this report answers | Why Agentic AI represents a bigger shift than automation or copilots | Where MSPs and IT teams are experimenting versus operationalizing | |
A staged roadmap from assistive to autonomous IT operations | How embedded Agentic AI unlocks fast, low-risk wins | Practical action plans for MSPs and internal IT teams | The hidden cost of delaying autonomy |
Designed for leaders responsible for IT service delivery, cost efficiency, and operational scale
It provides a grounded, analyst-led view of how the IT operating model is changing and what leaders need to do next.
MSP owners and service leaders
Heads of IT and IT service management
CIOs and technology decision-makers
Operations and transformation leaders
The author
Jessica Davis
Principal Analyst, Managed Services, Omdia
Jessica Davis specializes in managed services, IT operations, and emerging operating models, advising technology providers and IT leaders on how AI and automation reshape service delivery at scale.
Understand how Agentic AI is resetting IT service delivery baselines and what it takes to adopt autonomy with clarity and confidence.