Making agentic AI real: A roadmap for MSPs & IT teams

Agentic AI has triggered the most significant operating model shift in IT since the move to cloud, establishing a new baseline for speed, reliability, and cost in IT services. However, an Omdia poll shows that only a minority of MSPs and IT organizations are using agentic AI for IT service desk applications, and some organizations are not using agentic AI at all. The gap between experimentation and real-world adoption is widening. This webinar is about closing that gap.

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speaker

Jessica Davis

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speaker

Damo Vasudevan

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host

Sriram Prasad

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Jan 29, 2026

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11 AM EST | 5 PM CET

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Join us for a grounded, no-sales conversation on what the data says, what’s actually working in the field, and how MSPs and IT teams can move forward with confidence.

What’s in store for you: