Agentic AI has triggered the most significant operating model shift in IT since the move to cloud, establishing a new baseline for speed, reliability, and cost in IT services. However, an Omdia poll shows that only a minority of MSPs and IT organizations are using agentic AI for IT service desk applications, and some organizations are not using agentic AI at all. The gap between experimentation and real-world adoption is widening. This webinar is about closing that gap.
Speakers
What you'll walk away with
A clear view of how MSPs and IT teams are adopting agentic AI today
See what the data actually says about where agentic AI is being used—and where it’s still being avoided. Understand the gap between experimentation and production, and why that gap is widening.
Real-world patterns from teams building and using agentic AI
Hear how these trends show up in real conversations with MSPs and IT teams. Learn where teams typically stall after early pilots, and the misconceptions that slow progress.
Recommendations and best practices for moving from assistive to autonomous workflows
Understand what teams should do next, how maturity evolves over time, and what “good” looks like when this roadmap is implemented well.
The cost of waiting on agentic AI
Go beyond efficiency gains to understand what delay really costs. Learn how rising labor expenses, slower resolution times, and missed automation opportunities compound over time, and why early adopters are already locking in structural advantages.