As an MSP, a lot depends on the type of IT management platform you use. From customer satisfaction and operational efficiency to how well your business scales, your platform is central to everything. But when the stakes are so high, there is hardly any room for error.
And finding a platform that meets all your expectations and is cost-efficient is easier said than done. Among the many platforms available in the market, ConnectWise is often mentioned, but many MSPs question whether its premium pricing aligns with the value they receive.
That is what we will explore here. We will take a closer look at ConnectWise pricing, what value it actually delivers, and whether that investment makes sense for growing MSPs.
Along the way, we will also weigh the real-world cost-benefit ratio and examine its alternative, SuperOps, which offers similar capabilities at a much lower total cost of ownership.
How does ConnectWise pricing work?
ConnectWise offers different products and solutions to MSPs. The cost depends on which of these products or modules you choose, which means that ConnectWise follows a modular pricing model.
In addition to that, the pricing also gets affected by the number of technicians accessing the platform, the terms of your contract, and your scalability. You may also have to pay additional charges for some advanced features, integrations, or add-ons that might not be included in the standard plan.
Another important thing to note is that ConnectWise has not published its pricing publicly except for the ScreenConnect module. To get custom quotes tailored to your specific business requirements, you will have to fill out a detailed form on its website.
Platforms like SuperOps offer transparent prices with clearly defined models and a clear outline of the features included. The per-month cost of the PSA platform starts from as low as $79/seat.
Plus, you get a free trial of 14 days with access to the complete suite of IT management tools, allowing you to fully explore the platform’s capabilities and ensure it aligns with your operational needs before making a commitment.
What is publicly known about ConnectWise pricing
As mentioned, ConnectWise has not disclosed its pricing, with the exception of its ScreenConnect module. This lack of transparency makes it quite challenging for MSPs and IT teams to assess costs upfront, accurately budget, compare alternatives, or even determine if the investment is truly justified.
ScreenConnect pricing
Here is what we know about ScreenConnect cost, based on the official pricing page of the platform:
One plan: Designed for individual use with a small number of machines. Starting at approximately $30/month, this plan has a single license restriction with a 1-session limit.
Standard plan: Built for teams supporting groups of users, the Standard plan is priced at $45/month per concurrent technician and includes everything in the One plan and several other features. Here, each technician can handle up to 3 sessions.
Premium plan: The Premium tier costs $55/month and provides additional features for larger teams and up to 10 sessions per technician.
Licensing structure: ScreenConnect offers two types of licenses. Concurrent licenses let multiple technicians join sessions at the same time, while agent-based licenses limit the number of agents that can be installed.
Third-party pricing estimates for PSA and RMM
Based on actual ConnectWise transactions tracked by platforms like Vendr from over 15 completed deals, the average annual cost for ConnectWise PSA and RMM tools comes to around $9,000. But it is worth noting that costs can vary a lot; some enterprise deals have even gone as high as $85,000 or more.
These figures are based on third-party estimates from 2024-2025. Actual pricing may vary, and MSPs should contact ConnectWise directly for an official quote.
Additional read: How close are we to a truly autonomous RMM?
Factors that affect your ConnectWise quote
Because the pricing is not publicly available, budgeting becomes tricky. In that case, a clear understanding of what factors can affect the pricing can make planning easier. When you request a quote, the following variables typically impact the ConnectWise cost:
Number of technicians/agents: ConnectWise charges based on how many technicians will be using the platform. Each technician seat adds to your cost. This is usually the biggest factor in your quote. As you grow and add more technicians, your costs scale up accordingly.
Products selected: Each module of ConnectWise comes with its own price tag. You might need ConnectWise Manage for ticketing and project management, Automate for remote monitoring of endpoints and servers, and Control for remote access. Each module you add increases your total cost.
Contract term: Like most enterprise software, ConnectWise rewards longer commitments with lower monthly rates. Signing a multi-year contract might reduce your per-month cost compared to an annual agreement.
Company size: The pricing also adjusts based on whether you are a small MSP or a larger enterprise operation. Smaller businesses might get quoted standard SMB rates, while larger companies could receive enterprise pricing with volume discounts, or may need to pay more for dedicated account management and priority support.
Add-on features: Beyond the base modules, the platform offers additional features and integrations that come at an extra cost. What looks like a reasonable base quote can grow considerably once you add the functionality you actually need to run your operations.
Implementation services: Using the platform is not always easy, and many MSPs opt for implementation services. While technically optional, skipping implementation support often means a longer, more frustrating setup process. However, these services can add several thousand dollars to your upfront costs.
Unlike ConnectWise, SuperOps publishes fixed per-technician pricing, regardless of negotiation. This transparency makes it easier for MSPs to forecast costs and scale without worrying about hidden fees or unexpected add-ons from day one.
Total cost of ownership beyond the subscription
The monthly or annual fee we have so far discussed is just one part of what you will actually spend on ConnectWise. To get a better idea about the full cost of ownership, you will also need to account for implementation, training, integration, and ongoing maintenance expenses that are not always clear during the sales process.
Implementation costs
The platform's complexity means most MSPs need professional help to set it up properly. This help usually includes initial setup, data migration from your previous system, and configuring the platform to suit your workflows.
Like its regular pricing, ConnectWise has not publicly shared implementation costs. However, several third-party sources provide estimates that give MSPs a rough idea of what to expect. The exact cost can vary depending on the size of the business and the complexity of the setup, as mentioned below:
Small business implementation: $500-$2,000 estimated
Enterprise implementation: $10,000-$20,000+ estimated
Apart from the monetary costs, there is also a toll on your time as well. According to several user reports, complex setups may require several months to complete – from initial configuration to full deployment.
Training and learning curve
New users of the platform frequently report that it takes significant time, often weeks to months, to become comfortable with the system. The interface is not intuitive for first-time users, and the depth of features means there is a steep learning curve.
During this ramp-up period, your team members' productivity typically dips as they navigate unfamiliar workflows, search for features, and figure out how to accomplish tasks they could do quickly in their previous system.
While ConnectWise University, available for training and included with your subscription, is helpful, it still requires your team to dedicate time to go through the self-learning materials. The time they are not spending on billable work or client support.
The steep learning curve often prompts many MSPs to hire implementation partners for faster deployment, which can further add to the overall costs. For some MSPs, this investment is worth it to avoid the prolonged productivity loss of a slow rollout.
In contrast, modern PSA-RMM platforms like SuperOps are designed for faster deployment, with users reaching productivity in hours or weeks rather than months.
This difference in onboarding time can greatly impact your operational continuity during a platform transition and save you the precious dollars usually spent on implementation.
Integration and maintenance
ConnectWise's modular approach means you are managing multiple separate systems that require integration management. While they are designed to work together, they do not automatically sync perfectly.
API connections between different modules, like PSA and RMM, need to be set up and maintained. Diagnosing and fixing these integration issues takes time away from actual client work.
Additionally, once you have customized ConnectWise to fit your processes, those customizations need ongoing maintenance. All of this creates both time costs and potential consulting expenses that continue year after year on top of your subscription fees.
SuperOps, on the other hand, takes a different approach with a unified platform that eliminates PSA-RMM integration needs.
Because it offers a cohesive system from a single dashboard rather than separate modules bolted together, there are no API connections to maintain or integration consultants to hire.
This reduces both initial setup costs and ongoing maintenance expenses, allowing you to allocate budget to growing your business rather than maintaining your tools.
Understanding the pricing transparency gap
ConnectWise's custom quote model, combined with the lack of published pricing, creates planning difficulties for MSPs attempting to make informed business decisions. The challenges that users often report include:
Budgeting difficulty due to unclear costs. You might spend hours on demos and discovery calls only to receive a quote that is far beyond what you can afford.
Contract terms may include clauses that can increase the price, either at set intervals or tied to certain conditions.
"Bait and switch" concerns, where users are quoted one price initially with higher rates applied later in the process due to additional costs.
The MSP software industry is clearly moving away from custom quotes and toward published pricing. This shift reflects that businesses actually want clarity and predictability. Which is why modern platforms understand that hiding prices creates friction and distrust.
Take SuperOps as an example: pricing ranges from $79 to $159 per technician with clearly published tiers. You can visit their website, see exactly what each plan costs, understand what features are included at each level, and calculate your costs before ever talking to sales.
This transparent approach offers several advantages:
It eliminates negotiation uncertainty. There is no wondering if you negotiated well enough.
The pricing is consistent across all customers. The posted rate is what everyone pays.
As you scale, you can accurately forecast the costs because you know exactly what amount gets added to your regular bill.
The goal here is not to declare one pricing model better than another, but to help you choose the one that best aligns with your organization’s need for transparency and predictable budgeting.
Some businesses do not mind the custom quote process and see it as an opportunity to negotiate. Others find it frustrating and prefer knowing costs upfront so they can make decisions without sales involvement.Get started for free.
How to get accurate ConnectWise pricing for your MSP?
To get an accurate ConnectWise cost, follow the given steps:
Step 1: Define your requirements
Before requesting quotes, have a clear understanding of the following:
The number of technicians who need access to the platform.
Specific products that are required (PSA, RMM, Remote Access, etc.).
Necessary features and integration requirements.
Expected growth over the contract term.
Step 2: Request official quotes
Getting accurate pricing for ConnectWise products requires contacting sales directly for most modules. To get a quote, you will need to submit a request through their official pricing page.
Step 3: Ask detailed questions
Do not rely solely on what the sales team volunteers. You need to ask specific questions to understand the full cost and commitment. Here is a list of questions you should prepare to ask during the quote process:
What is the total cost for [X] technicians across all needed modules?
What is included vs. additional cost in each tier?
What is the contract length and terms?
Are there price increase provisions?
What are the typical implementation timelines and costs?
What support is included vs. charged separately?
Step 4: Compare with transparent alternatives
Request demos from both ConnectWise and platforms with published pricing, like SuperOps, to compare:
Total cost clarity
Implementation timelines
Feature parity
Long-term scalability costs
Additional read: Top 10 MSP communities and peer groups to join in 2025
Making your decision
At the end, choosing between ConnectWise and alternatives like SuperOps comes down to which platform best aligns with your business priorities, available resources, and your preferred way of working.
You may choose ConnectWise if you:
Need deeply customizable, modular solutions
Have resources for extended implementation (months)
Are comfortable with custom quote pricing
Require specific advanced features
Have staff experienced with ConnectWise
On the other hand, SuperOps is better if you:
Want published, transparent pricing upfront
Need faster deployment (days to weeks)
Prefer a unified PSA+RMM platform
Value modern, intuitive interfaces
Want predictable costs as you scale
Both models successfully serve different MSP profiles. The right choice depends on your particular operational needs, team size, technical resources, implementation capacity, and pricing preference.
Next steps
You have seen the pricing structure, hidden costs, and what to expect from ConnectWise. Now it is time to take action and gather the specific information you need to make a decision.
For ConnectWise
Visit the official pricing page and request a custom quote. Be prepared to provide details about your business size, the number of technicians, which modules you are interested in, and your specific needs. During the quote process, use the questions from Step 3 in this guide to get complete information.
Explore alternatives
Exploring alternatives gives you valuable context. Check out SuperOps' published pricing to see what transparent pricing looks like and understand how costs compare. Request a demo to experience firsthand how the platform works.
Evaluate total cost and fit
Once you have quotes and information from multiple sources, compare them holistically based on subscription fees, implementation costs, training expenses, ongoing maintenance, and potential consultant fees. Make sure the platform actually handles your specific workflows.
Verify all information
Lastly, pricing in the MSP software world is constantly changing. ConnectWise updates its offerings, adjusts pricing structures, and modifies contract terms. All pricing information in this guide should be confirmed directly with ConnectWise before making any decisions.
For MSPs that value simplicity, transparency, and speed, SuperOps offers a unified platform with pricing that is as clear as its performance.