It’s an exciting thing to land a new managed service client. You want to make sure that they have a great experience right out of the gate with your company.
One way you can do that is to make sure that you have a robust process in place for onboarding a new client. This can also pay dividends later in the form of saved man-hours. To help you make sure your clients get off to a great start, here is a new client onboarding checklist.
Mike Herrington is VP of Sales and Marketing at i.t.NOW. He has over 13 years of experience working in Managed Services. Over his 10-year tenure at i.t.NOW he has grown the business from under $750,000 in revenue to over $7.5 Million in revenue today and growing. He has experience in digital marketing, SEO, PPC, email marketing, content marketing, social media marketing as well as direct sales. He knows what it takes to grow an MSP and is excited to share some of the lessons of his experience here on superops.ai. Mike holds a BA in Communications from Brigham Young University in Provo UT.
