Meet the New Classic View for Tickets

Managing tickets is the backbone of every MSP’s daily grind. You’ve got tickets coming in, responses going out, and resolutions to deliver—all while juggling priorities and keeping clients happy. Sounds like a lot? It is. But here’s the good news: SuperOps just made it simpler with Classic View.

Classic view is an intuitive, split-screen layout that keeps everything you need in one place. It’s sleek, smart, and surprisingly fun to use. 

Whether you’re handling a high-priority ticket or skimming through updates, Classic View gives you the clarity and speed to stay on top of things.

1. Stay Focused with Better Visibility

Picture this: You’re working on a ticket, but something else pops up. Instead of fumbling around or losing focus, Classic View keeps your ticket list and ticket details side-by-side. Effortlessly switch between tickets while staying laser-focused on what matters, with improved visibility that helps you stay in control and organized.

2. Smarter Prioritization

With the ticket list always in view, it's easier than ever to decide what needs your attention first. Urgent issues, overdue tickets, or those tricky ones that require a bit more digging—they’re all laid out for you to tackle in order,  helping you stay organized and in control.

3. Bulk actions, simplified

Need to clean up your ticket queue? Classic View makes bulk actions a breeze. Select multiple tickets and resolve them, mark them as spam, merge duplicates, or even send them to the trash—all with a few clicks,  saving you valuable time.

Why Stop at Just One View?

Here’s the best part: Classic View works hand-in-hand with Kanban View. You don’t have to pick a side; you get the best of both worlds with flexible views for fast results. 

• For Planning and Triaging: Kanban View gives you the bird’s-eye view of your workflows, helping you manage tickets by priority, status, or groups.

• For Details and Execution: Classic View is where the magic happens— By eliminating the back-and-forth between tickets and details, it ensures you spend less time navigating and more time solving.

Think of Kanban and Classic View as your dynamic duo, ready to adapt to whatever the day throws your way. Need to shuffle priorities? Use Kanban. Need to focus and execute? Switch to Classic.

Why take our word for it when you can experience the magic yourself?

Ready to transform your MSP game? Sign up for a free trial today!