Effective Date: December 27, 2025
These Terms of Use (“Terms”) describe the terms under which SuperOps Inc. (“Us”, “We”, “Our”) provides a customer (“You”, “Your”, “Yourself”) access to and use of the Marketplace. By accessing and/or using the Marketplace,
You agree to be bound by these Terms and acknowledge having read the Privacy Policy located here [https://superops.com/privacy].
You warrant to Us that You are legally competent to enter into this agreement.
You agree that, in the event You are accepting these Terms on behalf of any entity/company or its group, You possess the requisite authority to bind such entities, company, or its groups to these Terms.
You and Us shall be hereinafter collectively be referred to as “Parties” and individually as “Party”.
1. DEFINITIONS
The following terms shall have the meanings set forth below:
1.1 "Application" or "App" means any software application, service, integration, extension, or digital content made available through the Marketplace.
1.2 “Authorized User” means any individual authorized, designated, or otherwise permitted by the Customer to access or use the Marketplace Account, in accordance with these Terms.
1.3 "Customer" means the subscriber to the SuperOps Services.
1.4 “Customer Account” means the account provided by Us to You to access the SuperOps Services.
1.5 "Your Data" means all electronic data, text, messages, personal data, or other materials, including without limitation Personal Data, submitted to the SuperOps Services by You or Your Authorized Users, through Your Account in connection with Your use of the Marketplace and/or the SuperOps Services.
1.6 "Developer" or "Vendor" means any third-party provider who makes Applications available through the Marketplace.
1.7 "Developer Application" means any Application provided by a Developer other than Us.
1.8 "Fees" means all charges, fees, and applicable taxes associated with Applications.
1.9 "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, moral rights, and other intellectual property rights, whether registered or unregistered.
1.10 "Marketplace" means Our online marketplace operated by Us where Applications are listed and made available for purchase.
1.11 “Marketplace Account” means the organizational account created when a Customer registers for access to the Marketplace, and enables the organization to browse, trial, and purchase Applications through the Marketplace.
1.12 "SuperOps Services" means the proprietary software-as-a-service platform provided by Us.
1.13 “Services Agreement” means the agreement entered into between the Customer and Us governing the Customer’s access to and use of the SuperOps Services.
1.14 "Subscription" means a time-based license or access right to an Application for which recurring Fees apply.
1.15 "Vendor Terms" means the terms of service, end user license agreement, privacy policy, or any other terms and conditions applicable to a Developer Application as specified by the Developer.
2. SCOPE AND APPLICABILITY
2.1 Marketplace Access: Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable right to access and use the Marketplace to browse, evaluate, purchase, subscribe to, or download Applications for use with the SuperOps Services, or for Your use independent of the SuperOps Services. Access to the Marketplace requires a valid Customer Account or Marketplace Account and applicable login credentials.
2.2 Relationship to Services Agreement: If You are a Customer of the SuperOps Services, these Marketplace Terms supplement and are incorporated into Your existing Services Agreement for the SuperOps Services. In the event of any conflict between these Marketplace Terms and Your Services Agreement with respect to the Marketplace, these Terms shall prevail.
2.3 Types of Applications: The Marketplace may contain:
(a) Applications developed by and proprietary to the Us (“SuperOps Applications”); and,
(b) Applications developed and provided by third-party Developers (“Developer Applications”).
3. MARKETPLACE ACCOUNTS AND TRIAL ACCESS
3.1 Marketplace Account Creation: When a user signs up for the Marketplace, an organization account (“Marketplace Account”) is automatically created. Marketplace Accounts are free of charge and remain active unless and until deleted by the Customer. The Customer may invite additional individuals to join and access the Marketplace Account as Authorized Users. All such Authorized Users shall be considered part of the Customer’s Marketplace Account and their access and use of the Services shall be deemed authorized by, and attributable to, the Customer.
3.2 Access to the Marketplace: Certain Applications listed on the Marketplace require integration with the SuperOps Services. In such cases, the Customer may initiate a trial of the SuperOps Services through an account (“Trial Account”) for a certain period specified by Us (“Trial Period”) in order to access and evaluate the applicable Application. The Trial Period will continue for the duration communicated by Us at the time of activation and, upon expiry, the Trial Account will be suspended and permanently deleted after thirty (30) days, unless the Customer converts the trial into a paid Subscription under the applicable SuperOps Services Agreement.
3.3 Customers with an active Customer Account may access the Marketplace through their SuperOps Account, and do not require a separate Marketplace Account. Use of the Marketplace by such Customers is governed by these Marketplace Terms, while use of the Services remains governed by the applicable Services Agreement.
3.4 Continued Use of the Marketplace: Upon the expiration or deletion of a Customer Account, Customers may continue to access, browse, and use the Marketplace using the same Customer Account. No new or separate Marketplace Account is required. Third-party applications purchased prior to the termination of SuperOps Services will remain accessible through the Customer Account, and Customers will continue to be invoiced for such applications for as long as they use them.
3.5 Deletion: In the event that You wish to permanently delete Your Marketplace Account (and all associated organization data), You may do so through the account settings within the Marketplace. Deletion of the Marketplace Account is irreversible and will terminate access to all organization data, including transaction history and associated user accounts.
4. ACCEPTABLE USE
4.1 Acceptable Use: You, and Your Authorized Users, agree not to (a) copy, modify, or create a derivative work of any part of the Marketplace; (b) reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract any or all of the source code of, the Marketplace; (c) sell or resell Developer Applications; (d) use the Marketplace to knowingly post, transmit, upload, link to, send or store any viruses, malware, trojan horses, time bombs, or any other similar harmful software to the Marketplace; (h) “crawl,” “scrape,” or “spider” any page, data, or portion of or relating to the Marketplace (through use of manual or automated means); (i) use or access any features or functionalities of the Marketplace to train or develop artificial intelligence, machine learning models or related AI technology, either for Yourself or for any third-party, except as expressly permitted by Us.
5. PAYMENT TERMS
5.1 All Fees for Applications listed on the Marketplace shall be as displayed at the time of purchase. You may purchase Applications directly through the Marketplace using the payment methods supported by Us. Unless otherwise specified at the time of purchase, all Fees are due in advance and payable in full at the time of the transaction.
5.2 Unless otherwise stated, the Fees do not include any taxes, levies, duties, or similar governmental assessments, including value-added, sales, use, service, or withholding taxes, assessable by any local, state, provincial, or foreign jurisdiction (collectively, “Taxes”). You are responsible for the payment of all such Taxes associated with Your Marketplace Account.
5.3 By completing a purchase on the Marketplace, You authorize Us or Our authorized payment processor to collect and process the applicable Fees (including any applicable Taxes) on behalf of the Developer or Us, as the case may be.
5.4 Unless otherwise required under applicable law or expressly stated at the time of purchase, all Fees are non-refundable. We are not responsible for any refunds, chargebacks, or disputes related to Developer Applications, which shall be governed by the applicable Vendor Terms.
5.5 We reserve the right to correct pricing errors, and cancel any transaction affected by such errors in the event of payment failure or suspected fraudulent activity.
6. APPLICATION USAGE TERMS
6.1 Terms for SuperOps Applications: SuperOps Applications may only be deployed and used within the SuperOps Services environment and their use will be governed by the Services Agreement.
6.2 Vendor Terms for Developer Applications: Your use of Developer Applications is subject to the Vendor Terms specified by the Developer, which may include end user license agreements, service level agreements, privacy policies, and data processing addenda and any other terms and conditions governing Your use of the Developer Application(s). You must review and accept the applicable Vendor Terms prior to using any Developer Application(s).
6.3 Security of Account Credentials: You, and Your Authorized Users, are responsible for maintaining the confidentiality of Your Marketplace Account credentials and for all activities that occur under Your Marketplace Account. You must notify Us immediately of any unauthorized use of Your Marketplace Account or any other security breach. We will not be liable for any loss or damage arising from unauthorized use of Your Marketplace Account. You shall not share, transfer, or otherwise permit any third party to use or access Your Marketplace Account credentials, and any such use shall be deemed to have been made by You.
7. CONFIDENTIALITY AND PRIVACY
7.1 Data Sharing with Developers: When You, or Your Authorized Users, use Developer Applications outside the SuperOps Services environment, the Developer's access to, use of, and processing of Your Data will be governed by the applicable Vendor Terms, not this Agreement. Where You use Developer Applications within the SuperOps Services environment, they may require access to Your Data in order to function properly. By installing or enabling such Applications, You authorize and instruct Us to share applicable Your Data with the Developer. The Developer's access to, use of, and processing of Your Data will be governed by the applicable Vendor Terms, not this Agreement. You acknowledge that once Your Data is shared with a Developer, We have no further control over such data.
7.2 Developer Responsibility: Developers are solely responsible for their collection, use, disclosure, storage, and deletion of Your Data in accordance with applicable privacy laws and their Vendor Terms. We make no representations or warranties regarding Developer’s data practices or compliance with privacy laws.
7.3 Your use of the Marketplace is subject to the Our Privacy Policy, available at https://superops.com/privacy.
8. SUPPORT AND MAINTENANCE
8.1 Marketplace Support: We will provide reasonable technical support for the Marketplace.
8.2 Developer Application Support: Developers are solely responsible for providing technical support, maintenance, updates, and patches for their Applications as specified in the applicable Vendor Terms. We have no obligation to provide support for Developer Applications. Our failure or a Developer's failure to provide support does not entitle You to any refund.
8.3 SuperOps Application Support: For Applications developed by Us, support will be provided in accordance with the support terms of Your Services Agreement.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 Marketplace Ownership: The Marketplace, including its design, features, functionality, and all related Intellectual Property Rights, is and shall remain the exclusive property of Us and Our licensors. These Terms do not grant You any ownership rights in the Marketplace.
9.2 Application Ownership: All Intellectual Property Rights in Applications are owned by the respective Developers for Developer Applications, and by Us for SuperOps Applications. You acquire no ownership rights in any Application by virtue of these Terms.
9.3 Trademarks: All trademarks, service marks, logos, and trade names displayed on the Marketplace are the property of their respective owners. Nothing in these Terms grants You any right to use any trademark, service mark, logo, or trade name of SuperOps, Developers, or any third party.
9.4 Feedback: If You or Your Authorized Users provide Us with any suggestions, comments, improvements, ideas, or other feedback regarding the Marketplace or Applications ("Feedback"), You hereby grant Us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable license to use, reproduce, modify, create derivative works from, distribute, and otherwise exploit such Feedback for any purpose without compensation or attribution to You. You represent that any Feedback You provide does not contain confidential or proprietary information of any third party.
10. MODIFICATIONS AND AVAILABILITY
10.1 Modifications to the Marketplace: We reserve the right to modify, update, or discontinue the Marketplace or any features thereof at any time, with or without notice. We will use commercially reasonable efforts to provide advance notice of material changes that adversely affect Your use of the Marketplace.
10.2 Modifications to these Terms: We may modify these Terms from time to time by posting the revised version at [https://superops.com/ai-marketplace-terms-new]. We will provide notice of material changes through Your Marketplace Account notification, email or other reasonable means. Your continued use of the Marketplace after the effective date of changes constitutes acceptance of the modified Terms. If You do not agree to the modifications, You must cease using the Marketplace and may terminate these Terms as provided in Section 11.
11. TERM, SUSPENSION, AND TERMINATION
11.1 Cessation of Use by You: You may delete Your Marketplace Account at anytime, provided that, You will remain liable for any payments due for Your use of Applications purchased from the Marketplace.
11.2 Suspension and Termination by Us: We may suspend Your access to and use of Your Account or the Marketplace Account if You are in violation of these Terms. We will notify You if your activities violate These Terms and, at Our sole discretion, provide You with a period of fifteen (15) days (“Cure Period”) to cure or cease such activities. If You fail to cure or cease such activities within said Cure Period or if We believe that such breaches cannot be cured, Your Marketplace Account shall be terminated.
11.3 Effect of Terminating Your Account: Following the termination of Your Marketplace Account either by Yourself or by Us, Your access and use of the Marketplace shall cease. We retain all Your Data in our possession for thirty (30) days from the date of effective termination (“Data Retention Period”). Beyond the Data Retention Period, We reserve the right to delete all the Your Data in our possession.
12. DISCLAIMERS
12.1 THE MARKETPLACE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
12.2 DEVELOPER APPLICATIONS ARE CREATED, OWNED, OPERATED, AND MAINTAINED BY DEVELOPERS AND OTHER THIRD PARTIES. WE DO NOT DEVELOP, CONTROL, OR ENDORSE DEVELOPER APPLICATIONS. WE MAKE NO WARRANTIES REGARDING DEVELOPER APPLICATIONS, INCLUDING WITHOUT LIMITATION WARRANTIES REGARDING THEIR FUNCTIONALITY, RELIABILITY, AVAILABILITY, ACCURACY, SECURITY, DATA HANDLING, PERFORMANCE, QUALITY, COMPLIANCE WITH LAWS, OR INTEGRATION WITH THE SUPEROPS SERVICES OR OTHER SOFTWARE.
13. INDEMNIFICATION
13.1 Indemnification by You: You will indemnify and hold Us harmless against any claim brought by a third party against Us, Our respective employees, officers, directors, and agents arising from Your acts or omissions in connection with Section 4 and 6 of these Terms provided that (a) We promptly notify You of the threat or notice of such a claim, (b) You will have the sole and exclusive control and authority to select defense attorneys, defend and/or settle any such claim; and (c) We shall fully cooperate with You in connection therewith.
14. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE TO ANY PERSON FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST SALES, LOST GOODWILL, LOSS OF USE OR LOST CONTENT, IMPACT ON BUSINESS, BUSINESS INTERRUPTION, LOSS OF ANTICIPATED SAVINGS OR LOSS OF BUSINESS OPPORTUNITY) HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, WARRANTY, BREACH OF STATUTORY DUTY, NEGLIGENCE OR OTHERWISE, EVEN IF A PARTY HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES OR COULD HAVE FORESEEN SUCH DAMAGES. IN THE EVENT OF A CLAIM IN RELATION TO YOUR USAGE OF DEVELOPER APPLICATIONS, THE AGGREGATE LIABILITY OF THE DEVELOPER SHALL BE AS SET FORTH IN THE RELEVANT VENDOR TERMS BETWEEN YOU AND THE DEVELOPER.
IN THE EVENT OF A CLAIM IN RELATION TO YOUR USAGE OF SUPEROPS APPLICATIONS, OUR AGGREGATE LIABILITY SHALL BE AS SET FORTH IN THE APPLICABLE SERVICES AGREEMENT.
IN THE EVENT OF A CLAIM IN RELATION TO YOUR ACCESS TO OR USE OF THE MARKETPLACE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY AND THAT OF OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT EXCEED ONE THOUSAND UNITED STATES DOLLARS (USD 1,000).
IN JURISDICTIONS WHICH DO NOT PERMIT THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, OUR LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
15. MISCELLANEOUS
15.1 Governing Law and Jurisdiction: These Terms shall be governed by the laws of the State of Delaware, the USA without regard to conflict of law principles. Any disputes or differences arising under, relating to, or connected with these Terms shall be resolved by mediation first, failing which they shall be resolved by final and binding arbitration administered by the American Arbitration Association, in accordance with its commercial arbitration rules for the time being in force. The arbitration shall be presided by a sole arbitrator appointed mutually by the Parties. The Parties agree that the courts situated in the State of Delaware shall have exclusive jurisdiction over any dispute that arises from these Terms.
15.2 Compliance with Export Laws: You acknowledge that the Marketplace and Applications may be subject to export control laws and regulations. You agree to comply with all applicable export and import laws and regulations, including those of the United States and other applicable jurisdictions.
15.3 Assignment: Any rights or obligations hereunder may be assigned by Us without Your prior written consent. However, You shall not assign any rights or obligations hereunder without Our prior written consent. These Terms binds, and inures to the benefit of, the Parties and their respective successors and permitted assigns.
15.4 Entire Agreement: These Terms, together with Your Services Agreement, constitutes the entire agreement between You and Us regarding the Marketplace and supersedes all prior understandings and agreements, whether written or oral, regarding such subject matter.
15.5 Severability, No Waiver: If any provision in these Terms is held by a court of competent jurisdiction to be unenforceable, such provision shall be modified by the court and interpreted so as to best accomplish the original provision to the fullest extent permitted by applicable law, and the remaining provisions of these Terms shall remain in effect. Our non-exercise of any right under any provision of these Terms does not constitute a waiver of that right or provision of these Terms.
15.6 Survival: All clauses which, by their nature are intended to survive, including without limitation clauses 1 (Definitions), 5 (Payment Terms), 9 (Intellectual Property Rights) 7 (Confidentiality and Privacy), 12 (Disclaimers), 13 (Indemnification), 14 (Limitation of Liability), 15 (Miscellaneous) shall survive any termination of Our agreement with respect to use of the Marketplace by You. Termination shall not limit either Party’s liability for obligations accrued as of or prior to such termination or for any breach of these Terms.
15.7 Notices and Consent to Electronic Communications: All notices from Us under these Terms may be delivered in writing (i) by a nationally recognized overnight delivery service (“Courier”) or to the contact mailing address provided by You while subscribing to the SuperOps Service(s); or (ii) electronic mail to the e-mail address provided to Your Account. Our address for a notice is: support@superops.com. All notices shall be deemed to have been given immediately upon delivery by electronic mail, or if otherwise delivered upon receipt or, if earlier, two (2) business days after being deposited in the mail or with a Courier as permitted above.
15.8 Force Majeure: Notwithstanding anything to the contrary contained elsewhere, We shall not be liable for unavailability of the Marketplace caused by circumstances beyond its reasonable control, such as but not limited to, acts of God, acts of government, acts of terror or civil unrest, technical failures beyond Our reasonable control (including, without limitation, inability to access the internet, unauthorized loss, distribution or dissemination of Your Data), or acts undertaken by third parties, including without limitation, distributed denial of service attacks.
15.9 Relationship of the Parties: The Parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship among the Parties.
15.10 No Agency: Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between the Us and any Developer, or between You and Us with respect to Developer Applications.
15.11 Availability and Modification of Applications:
Applications may be modified, updated, or removed from the Marketplace at any time by Us or Developers. We do not guarantee the continued availability of any Application.