RMM software
The life of an MSP is...complicated. On one hand, MSPs are out there, providing incredible value to businesses all around the globe through their services. Setting up large-scale IT infrastructure, provisioning endpoints for client networks, managing them remotely, protecting them from online threats - the list goes on. It is safe to say that the MSP becomes the IT backbone that empowers their clients, and positively impacts their profit bottomline. It’s a no-brainer deal for businesses looking to grow rapidly without having to worry about scaling their internal IT teams.
On the other hand, a lot of MSPs, whose work revolves around tech, execute their everyday operations manually. Travelling to a client site, troubleshooting faulty endpoints, and repeating the whole process every single client can become tiring, inefficient, and expensive. With the onset of the pandemic, remote work further complicates this method of operations. Technology holds the answer to these problems that MSPs face in the form of RMM software. RMM streamlines your operations by helping you manage and fix endpoints remotely, without ever leaving your office. RMM is a great value proposition for MSPs who want to grow and maximize their ROI.
Knowing you need Remote Monitoring Management (RMM) software is half the battle won! The other half is covering your bases on the basics of RMM software, and things to know while you’re on the lookout for great RMM software for your MSP. In this blog, we will discuss what is RMM software in detail.
What is RMM software?
Remote monitoring management (RMM) software is a platform that’s built to help Managed Service Providers (MSPs) and IT administrators remotely monitor and manage endpoints in the client’s network. Using RMM software, service providers can proactively spot and fix issues in client endpoints, and keep the network secure and running smoothly.
How does RMM work?
By now we know what is RMM software. Let us now understand how it works. An RMM platform typically monitors a network of different endpoints using an RMM agent. The RMM agent is a small application that’s deployed in the endpoints that need to be managed, that constantly transmits information from the endpoints to the admin console. With this information, the technician has real-time insights into the health and the performance of the client’s network. This empowers technicians to spot issues, fix them remotely, and keep endpoints running smoothly, right from their workstation.
When an asset starts encountering issues, the agent quickly spots the issue, transmits it back to the technician, and notifies them in the form of an alert. With the alert’s context, the technician is immediately able to understand the severity of the issue and get to work on a fix.
Who uses RMM software?
RMM software is used by a wide range of organizations and IT professionals to monitor, maintain, and secure systems from anywhere.
Internal IT departments: Large enterprises, government agencies, and mid-sized companies use RMM to monitor servers, endpoints, and networks across multiple locations, automate maintenance, and ensure compliance without on-site visits.
Managed Service Providers (MSPs): MSPs manage multiple client environments through a single dashboard, using RMM for multi-tenant support, automated patching, remote remediation, and branded client reports.
Small businesses: Businesses without dedicated IT teams use cloud-based RMM tools for basic monitoring, automated updates, and quick troubleshooting, helping reduce downtime and costs.
IT consultants and freelancers: Independent professionals support several clients remotely, install software, resolve issues, and proactively prevent problems without constant travel.
Nonprofits and educational institutions: Schools, universities, and nonprofits manage dispersed systems cost-effectively, ensure regulatory compliance, and maintain uptime with small IT teams.
What are the benefits of using great RMM software?
Once you have a good Remote Monitoring and Management software solution for your business, the benefits it brings to the table are as clear as day. RMM software streamlines a lot of your efforts, keeps important information in one place, and reduces grunt work to help technicians focus on resolving issues quickly and efficiently.
If you are still on the fence about whether you need the tool or not, here are the benefits of RMM software for your MSP:
Better client network health
With RMM-powered real-time alerts, technicians are now aware of issues in the client’s endpoints as soon as the issue occurs, not when the client faces the issue and raises a ticket for it. Now, technicians can work on issues proactively and fix them even before the client notices something went wrong. This keeps the downtime low and the overall health and functioning of the client network at an all-time high.
Remote device support
You do not have to restrict your services to the regions where your MSP has an office. RMM software enables MSPs to support clients with a distributed workforce across the globe. With an RMM agent monitoring the endpoint at all times and remote access tools to remotely troubleshoot issues, you can help clients wherever they are without breaking a sweat.
Better security
MSPs know just how important it is to keep your client’s network secure. RMM software makes security management easier by automating security patch deployment for each set of devices within the network. MSPs can also remotely deploy antivirus solutions to readily eliminate suspicious elements.
Better ROI
Over time, the RMM solution becomes an amazing investment, saving you time and resources across the board. Automation saves a huge chunk of labor on redundant tasks, remote device support saves time and money spent traveling to client offices, and more. When you pair these benefits with an affordable RMM tool, you have a recipe for profitability.
What are the key features to look for in an RMM software?
When choosing Remote Monitoring and Management (RMM) software, focus on these essential features:
Real-time monitoring and alerts allow you to continuously track the health of systems and receive customizable notifications when issues arise.
Remote access and control enable secure and seamless connection to client devices, including file transfers and session management features.
Automated patch management helps ensure that operating systems and third-party applications are regularly updated without manual intervention.
Scripting and automation capabilities let you run custom scripts and automate repetitive tasks to improve efficiency.
Security features such as two-factor authentication, antivirus integration, audit logging, and session recording help protect systems and maintain compliance.
Reporting and analytics tools offer customizable reports and dashboards that give valuable insights into system performance and overall health.
Ticketing and PSA integrations streamline workflows by connecting the RMM tool to help desk and professional services automation platforms.
Scalability and flexible pricing models ensure the software can grow with your business and fit different budget needs.
Third-party integrations and API availability allow you to connect the RMM software with other tools and customize workflows to fit your unique environment.
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SuperOps delivers seamless endpoint monitoring, automation, and integrated PSA-RMM tools all in one platform.
What RMM software red flags should you avoid?
There are a lot of vendors and even more options to choose from when it comes to RMM software. It is all too easy for MSPs to get confused about which RMM tool is the perfect solution for their business.
Oftentimes, solo MSPs and smaller shops get RMM software that’s meant for enterprise businesses, and are stuck with features that they don’t need. It’s completely fair to think, “But what’s wrong with having a few extra features? Maybe they’ll come in handy when I want to scale.”
But here is the thing: bloated RMM software may be packed with features, but it is not intuitive. It may be a heap of asset and network management features, but it comes with its disadvantages: the interface is outdated, basic actions take too many clicks, and its infrastructure is old. On top of all this, the costs of using these tools make them a poor value proposition for MSPs.
If you are evaluating RMM software for your business, here are some common red flags and pitfalls to keep in mind.
Difficult to use
Technicians spend almost all their work day using RMM software to help their clients. A tool you use so extensively has to be easy to use. Too many clicks or too many windows to perform simple actions create fatigue, which quickly builds up over time, leading to frustration and reduced productivity.
Outdated infrastructure
If your RMM software is a legacy on-premise solution or uses a hybrid architecture, then it is not a good fit for the long run. Installation and implementation are time-consuming and expensive; there are more vulnerabilities, and there’s no room to scale. Go for a solution that’s built for the cloud.
Inadequate security
To keep your client’s network secure, you need to start with a secure RMM solution. Does it have security features to set a high standard of protection? If it does not, then it is not worth using the tool and risking your and your client’s security.
No room for scalability
RMM software is an investment that adds dividends in the long run. If you are looking to constantly grow and scale, your RMM software needs to scale with you. If you do not see it supporting your scale of operations in the future, then you’re better off with a solution that can.
No supporting tech stack
You need an ecosystem of tools to help you manage your client’s endpoints end-to-end. That includes tools ranging from antivirus management to data backup and recovery. You will need RMM solutions that have a growing set of software integrations to make your life as an MSP easier.
A lack of automation
If your RMM software does not have automation to help you automatically deploy patches or scripts to fix issues, that is a no-go. Automation is an absolute essential to support the distributed workforces of today.
Opaque costs and accessibility
If your vendor makes it difficult to try the tool without commitment or makes the total costs of using the software unclear, stay away. Opt for tools with transparent pricing plans and an easily accessible free trial to check things out for yourself.
What are the best practices for using RMM software?
To get the most out of your Remote Monitoring and Management software, it is important to follow proven best practices that enhance efficiency, security, and service quality. These guidelines help you streamline management tasks while maintaining strong client relationships.
Regularly update and patch managed devices to reduce security vulnerabilities and ensure systems run smoothly. Keeping software and operating systems current prevents many common cyber threats and stability issues.
Customize alerts and monitoring thresholds to minimize unnecessary notifications and avoid alert fatigue. By focusing on critical alerts, IT teams can respond faster to genuine problems and improve overall efficiency.
Automate routine maintenance tasks such as disk cleanup, software updates, and system backups. Automation reduces manual effort, decreases human error, and helps maintain consistent device performance across the environment.
Maintain clear and detailed documentation of all scripts, automation processes, configurations, and workflows. This ensures consistency, simplifies troubleshooting, and makes onboarding new team members easier.
Invest in comprehensive training for your team on the full capabilities of the RMM platform. Skilled technicians can better leverage the software’s features to proactively prevent issues and respond more effectively to incidents.
Integrate your RMM software with PSA and ticketing systems to streamline workflows from issue detection to resolution and billing. This integration reduces duplicated work and helps maintain clear records for clients and internal teams.
Regularly review and analyze monitoring reports and analytics to identify recurring issues, trends, and opportunities for optimization. This data-driven approach helps improve service quality and resource allocation.
Implement strong security practices, including multi-factor authentication, encrypted remote sessions, and session logging. These measures protect sensitive systems from unauthorized access and support compliance with regulations.
Continuously evaluate and update your monitoring and automation policies to adapt to changing business needs, new technologies, and evolving security threats. Staying agile ensures the RMM solution remains effective over time.
RMM agent: Device monitoring and management
A Remote Monitoring and Management (RMM) agent is a lightweight software application installed on endpoints such as desktops, laptops, and servers to enable proactive IT oversight. Once deployed, it operates in the background, continuously collecting real-time data on system health, performance, and security status, and transmitting this information to a centralized RMM platform.
Through this connection, IT teams can monitor CPU, memory, disk, and network usage, check hardware conditions, verify that software updates and antivirus definitions are current, and ensure backups are functioning properly. The agent can also automate routine maintenance tasks such as patch deployment, disk cleanup, and scripted fixes, while generating instant alerts for issues like low disk space, failed backups, or service outages.
Additionally, it allows secure remote access for troubleshooting without the need for on-site visits. By utilizing an RMM agent, organizations can detect and resolve problems early, minimize downtime, and manage large numbers of devices efficiently with minimal manual intervention.
How to choose the right RMM tool for your business?
Selecting the right Remote Monitoring and Management (RMM) tool requires more than scanning a feature checklist. The right choice depends on your role, operational scope, and resources.
RMM for IT departments
Internal IT teams often deal with a fixed set of systems and users but require deep visibility, strong automation, and strict security compliance.
Advanced monitoring and analytics: Internal IT teams benefit from RMMs that track performance metrics for servers, endpoints, and network devices in real time, while storing historical data to identify performance degradation before it causes outages.
Customizable automation: The ability to create and schedule custom scripts means you can automate repetitive tasks like patch deployment or software installs, freeing up time for higher-value projects.
Security and compliance tools: RMM platforms with built-in vulnerability scanning, encryption, and role-based access controls help ensure your infrastructure meets regulatory requirements like HIPAA, GDPR, or SOC 2.
Integration with internal systems: Smooth integration with tools like ServiceNow, Jira, or Active Directory eliminates the need for manual data entry and streamlines ticket resolution workflows.
On-premise and hybrid options: Some organizations prefer keeping data in-house for security reasons, so choosing an RMM that supports on-premise or hybrid deployments can help maintain compliance and control.
RMM for Managed Service Providers (MSPs)
MSPs manage multiple clients with different infrastructures, so they need multi-tenant architecture, white-labeling, and tight integration with PSA tools.
Multi-tenancy: A must-have feature allowing MSPs to manage multiple clients in isolated environments, ensuring that data and alerts are contained within each customer’s account.
Mass automation and remote remediation: With hundreds or thousands of endpoints to manage, MSPs need the ability to deploy scripts, install updates, or resolve issues across multiple clients simultaneously.
Integrated PSA and billing: Direct integration with PSA platforms like ConnectWise Manage or Autotask ensures ticketing, SLA tracking, and client billing happen seamlessly without double entry.
White-label reporting: Professionally branded, client-friendly reports help demonstrate the value of your services by clearly showing uptime, patch compliance, and issues resolved before they became critical.
Flexible alerting: Configurable alert thresholds for each client prevent unnecessary noise, allowing technicians to prioritize the most urgent issues per customer.
Security at scale: Centralized control for patching, antivirus, and endpoint security monitoring ensures every client’s systems remain secure without manual intervention.
RMM for small businesses
Small businesses typically have limited IT resources (sometimes no dedicated IT staff) and need simplicity, affordability, and strong vendor support.
Easy setup and minimal training: Cloud-based RMM tools with simple dashboards allow small business owners or part-time IT staff to get up and running without specialized training.
Basic monitoring and alerts: Essential features like CPU/memory monitoring, storage health checks, and antivirus status ensure issues are detected before they cause downtime.
Pre-built automation templates: Ready-to-use scripts for tasks like disk cleanup or OS patching make it easy to maintain systems without writing custom code.
Affordable pricing plans: Look for predictable, transparent pricing models, often billed per endpoint, so you can budget without surprise fees.
24/7 vendor support: Reliable technical support becomes critical when you don’t have a large IT team, ensuring help is available whenever problems arise.
Cloud-only deployment: Removes the need for purchasing and maintaining dedicated RMM servers, making management simpler and more cost-effective.
SuperOps as RMM software
SuperOps has modern, highly intuitive RMM software that streamlines IT operations and simplifies endpoint management. With SuperOps, you have a unified set of features, a growing ecosystem of tools to maximize productivity and keep your endpoints running smoothly, and improve your MSP’s profitability while keeping costs down.
Here are some compelling reasons to try SuperOps for your business:
Asset management
Granular endpoint monitoring
Automated patch management
Software deployment
Script management
Intelligent alerting
Unified IT documentation
Integrated PSA
You can always take a look at the product and see for yourself. We offer a 14-day free trial, no commitment, no strings attached. For a limited time, you can get a flat 50% discount on your subscription across all our pricing plans too!
Start your free trial with SuperOps today.
We hope this guide on what is RMM software was useful for you. If you think there’s anything we can add here, or if you have feedback for us, let us know—we’re all ears!
Frequently asked questions
What is RMM software?
RMM (Remote Monitoring and Management) software is a tool used by IT professionals to remotely monitor, manage, and maintain computers, servers, and networks. It allows technicians to automate tasks like software updates, patch management, and security scans, ensuring devices stay secure and perform optimally. RMM software helps identify issues proactively before they impact users and supports remote troubleshooting, reducing the need for onsite visits. It is widely used by Managed Service Providers (MSPs) and internal IT teams to improve efficiency and deliver consistent IT services.
What is meant by RMM?
RMM stands for Remote Monitoring and Management software. It refers to software platforms designed to remotely oversee and control IT infrastructure such as computers, servers, and network devices. The goal of RMM is to allow IT teams or service providers to monitor system health, deploy updates, manage security, and automate maintenance tasks from anywhere. This approach helps reduce downtime, improve security, and streamline IT operations, making RMM a critical component in modern IT management strategies.
How does RMM work?
RMM software works by installing lightweight agents on managed devices that continuously collect data on performance, health, and security. These agents send real-time information to a centralized dashboard, where IT teams can monitor system status, receive alerts, and initiate automated or manual management actions. Tasks such as patching, software deployment, and virus scans can be scheduled or triggered remotely. By providing visibility and control from a single platform, RMM enables proactive maintenance and quick issue resolution, often before users are impacted.
Who uses RMM?
RMM software is primarily used by Managed Service Providers (MSPs), internal IT departments, and network administrators. MSPs rely on RMM tools to remotely manage multiple client environments efficiently, delivering proactive IT support and maintenance. Internal IT teams use RMM to monitor and maintain corporate networks, ensuring smooth operation and security. Additionally, organizations with distributed or remote workforces leverage RMM to support devices regardless of physical location, enhancing IT responsiveness and reducing downtime.
What is the role of RMM?
The role of RMM is to enable remote, centralized monitoring and management of IT systems to improve operational efficiency and reduce downtime. It automates routine maintenance tasks, monitors device health, manages security updates, and provides alerts for potential issues. RMM helps IT teams identify and resolve problems quickly, often before they affect users. By streamlining IT management processes, RMM supports better resource allocation, enhances security posture, and ensures consistent service delivery across all managed devices.