Best RMM for Small MSP businesses : A Comprehensive Guide

Searching for the perfect RMM for your small MSP? Your hunt ends here. We've sifted through the top 10 platforms on the market, pitting them head-to-head to present you with the cream of the crop. Ready to discover the best? Let's jump right in!

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What is a small MSP?

Small MSPs are a one-man shop or a small shop of 1-3 techs. A small MSP generally supports small and medium-sized businesses (SMBs).

If you’re a small MSP, you have a small but loyal client base who enjoy your undivided attention and prompt service. Apart from growing your client base, you’re likely in the process of transitioning your existing clients from a break-fix model to a more sustainable MRR model, where you’re guaranteed a steady revenue flow.

For small Managed Service Providers (MSPs) embarking on the journey to growth and profitability, choosing the right Remote Monitoring and Management (RMM) solution is crucial. The RMM tool will play a pivotal role in ensuring the success of the MSP's plans of expansion and revenue model shift.

Features to look for when selecting an RMM

Let’s look at the key factors that an MSP should consider when selecting an RMM solution:

Customer-centric approach and support

This should be your no.1 consideration when choosing an RMM solution. As a small MSP, your clients are used to getting quick, comprehensive support from you, and it’s crucial that you maintain or even better the relationships you’ve built with them as you grow and acquire more clients. The chosen RMM platform should facilitate a customer-centric approach, enabling the MSP to dedicate full attention to each client's unique needs. There are two key capabilities that your RMM platform should have to achieve this:

  • Automation
  • Centralized control

We’ll explore these capabilities in more detail in the next sections.

Automation and scripting capabilities

Automation forms the backbone of efficient MSP operations. When you’re in expansion mode, you can no longer afford to spend hours manually working on routine tasks. The RMM solution should provide robust automation and scripting capabilities to take the grunt out of your work. You should be able to offload routine tasks such as software updates, patch management, and maintenance to the solution. By automating these processes, you can allocate more time and resources to address complex issues and provide personalized attention to clients, enhancing their satisfaction.

Centralized control

The importance of centralized control cannot be overstated for small, growing MSPs. Right now, your RMM toolbox could be made up of several disconnected tools that you juggle to fix issues for your limited clientele. But as more clients come in and you move towards providing comprehensive IT service, your RMM needs to be comprehensive, too. Why? One, tab dance takes time and effort. Two, as your client base and services grow, so do your data and processes, and it’s easy to lose track of them across multiple tools. Having a single dashboard  reduces finger fatigue and makes keeping track of clients and the services you provide for them much easier.

Scalability and flexibility

Small MSPs transitioning from break-fix to full-service require an RMM solution that offers scalability and flexibility. The chosen tool should be capable of accommodating a growing client base without compromising performance. It should empower the MSP to seamlessly onboard new clients and efficiently manage multiple clients and devices from a centralized dashboard. Additionally, it should be able to support both Windows, Mac, and Linux operating systems. 

Comprehensive monitoring capabilities

To deliver on the promises of 24/7 support and proactive service, the RMM solution must provide comprehensive, real-time monitoring capabilities. It should enable real-time tracking of critical network components, servers, workstations, and endpoints, ensuring that potential issues are detected and addressed before they escalate. Automated alerts and detailed reports contribute to minimizing downtime and delivering exceptional service to clients.

Advanced antivirus and security features

As a small break-fix MSP grows to full-service, cybersecurity becomes paramount. The RMM solution should include robust antivirus and security features to protect clients from evolving threats. Real-time alerts, advanced endpoint protection and malware detection, intrusion prevention, and real-time threat response are crucial aspects to safeguard client data and foster trust in the MSP's services.

Reliable backup and disaster recovery

Data loss can have severe consequences for businesses. Implementing a reliable backup and disaster recovery solution is crucial for small MSPs embracing growth. The chosen RMM platform should facilitate automated backups, encrypted storage, and efficient data recovery options. These capabilities ensure that clients can quickly resume operations after a disaster, strengthening their confidence