What is an RMM Agent

What is an “agent”?

An RMM agent is a small piece of software that is installed on the client’s device and allows the technician to collect asset information like patch status, device health, etc., and feed the gathered information to the management console.

The agent acts as a bridge between the technician and the client’s endpoint so that he or she can remotely access the software and hardware data from the asset and then perform the required actions.

How the agent works:

For the RMM tool to work properly, the client first needs to install the “agent” on their device. The downloaded agent then collects all asset information, like patch status, security updates, system details, etc., and transmits it to the management console for the technician to access. The technicians then analyses the transmitted data and takes the necessary actions. The agent installation is a one-time process. You can start all endpoint management and monitoring activities once the agent is successfully installed. 

With the RMM tool, as a technician, you can perform maintenance tasks, update patches, resolve security issues, and troubleshoot without being physically present near the client’s asset. You can monitor and manage multiple remote devices across the globe and save time and money with an efficient RMM tool.

Proactive monitoring

As an MSP, you shouldn’t be firefighting. That’s what Break-fix professionals do. Your technicians should be able to spot issues and solve them before the assets crash or your clients raise tickets after they come across problems. That’s why proactive monitoring is very important when it comes to the RMM agent.

Remote access

It becomes a hassle to physically go and resolve issues on your client’s devices every time something goes south. RMM agents provide remote access to the client’s devices, and technicians will easily be able to troubleshoot issues and perform maintenance tasks without having to be physically present on-site. This saves time, minimizes downtime, and improves customer satisfaction.

Patch management

Patch management is a key component when it comes to the RMM agent. As MSPs, you need to deploy patches, reboot the device, or even do multiple security updates across several devices for numerous clients regularly. The agent takes care of all patches without much input from the technicians through policies and ensures that the systems are up-to-date and secure from any security breaches.

Alert Management

The RMM agent creates automated flows to generate alerts immediately when something is not right on the client’s device. These alerts are generated based on predefined conditions set up by the technicians, and they receive them as notifications or emails so that nothing slips through the cracks.

Reporting

Data-driven decisions are crucial for all business processes. The RMM agent provides insightful reports and analytics with all the data collected from the client’s endpoints, which enables them to optimize their work.

Scripting

Automation in RMM is a necessity for MSPs as it reduces the workload for the technicians and saves their time, which leads to increased productivity. The scripting module is one such automation supported by the RMM agent. When the agent is downloaded to the client’s device, a bunch of pre-written scripts are also downloaded and executed. These scripts take care of routine maintenance tasks on the client’s device so that technicians can focus on other tasks that require their attention while the routine tasks are taken care of by the agent.

Intelligent Automation:

SuperOps.ai’s AI-powered intelligent alerting module analyses the client’s device for a period of time, gathers data about its routine behaviours, and sends out alerts when things fall outside of these patterns. This helps MSPs proactively monitor and resolve issues even before they become critical tickets.

Advanced Alerting and Monitoring:

SuperOps.ai’s agent provides real-time monitoring and alerting when issues are detected on the client’s endpoints. The platform generates alerts immediately when something is off so that nothing slips the technician’s notice, thereby optimizing performance and reducing downtime.

Integrated Ticketing System:

SuperOps.ai’s RMM seamlessly integrates with Professional Automated Services (PSA) to give you a unified solution for all your IT operations. When alerts are generated, they are automatically created into tickets, and all ticketing and billing activities are done within the platform itself, saving you time and money since you don't have to switch between multiple platforms to resolve tickets.

Variety of Integrations:

SuperOps.ai supports various integrations with your favorite third-party applications. From Billing to Antivirus, the agent has been smoothly integrated with a wide range of applications, giving you a holistic experience with all your RMM activities. Check out our Marketplace to learn more about SuperOps.ai’s integrations.

Powerful Scripting Module:

With this module, the agent offers custom and default scripts that can be used to perform a multitude of tasks without any hassle. We also have a community for scripts where all users can upload and download scripts with just one click. As an IT professional, you no longer have to spend time on routine tasks like software installations or patch updates. Do everything with SuperOps.ai’s powerful scripting module.