Do you often find your RMM tool’s pricing confusing or hard to decode? That’s usually by design. Vendors rarely make it easy to understand what you’re paying for, or how much it’ll really cost once your team or client base grows.
As an MSP, without clarity about RMM software pricing, you can end up committing to tools that quietly drain your margins. The lack of upfront information makes it difficult to plan budgets, forecast profitability, or scale with confidence.
This article simplifies that process. This article simplifies that process. We cover everything from how different RMM pricing models work and what drives total costs, to the hidden fees vendors don’t talk about and how to identify those who price transparently from day one.
What are the different RMM pricing models?
RMM pricing depends largely on the model a vendor follows. Each model determines how much you pay in the long run, how easily you can scale, and how predictable your costs remain as your MSP grows.
Let’s take a look at some of the most commonly used RMM software pricing models.
Per-Endpoint (Per-Device) Pricing
The per-endpoint pricing model charges you for every device like servers, desktops, or mobile endpoints monitored through the RMM tool. Most vendors offer volume-based tiers:
- 1-100 endpoints: $5 per endpoint
- 101-500 endpoints: $4 per endpoint
- 501-1,000 endpoints: $3 per endpoint
- 1,000+ endpoints: Custom pricing
Example: Managing 250 endpoints at $4 each costs $1,000 monthly or $12,000 annually.
This model works for smaller managed service providers (MSPs) with predictable device counts, but costs scale quickly as you grow. Watch for minimum endpoint requirements (typically 10-25 devices) that force you to pay for endpoints you're not managing.
Per-User (Per-Technician) Pricing
In the per-user pricing model, vendors charge based on the number of technicians using the RMM software rather than the number of endpoints. This is different from the per-endpoint model, as costs scale with your internal team size instead of client infrastructure. Plans typically range from $129 to $189 per technician monthly when billed annually.
Example: Three technicians at $149 each cost $447 monthly, whether you manage 200 or 2,000 endpoints.
- Cost comparison for 500 endpoints:
- Per-endpoint at $4: $2,000/month
- Annual savings: $18,636
Per-technician at $149: $447/month
While the typical plans start from $129 on an average, SuperOps RMM pricing starts from $99/technician/month for RMM only. Know more about SuperOps RMM pricing here.
This model works best for MSPs with high device-to-technician ratios or aggressive growth plans. Costs scale with team size rather than revenue, so hiring adds expenses regardless of endpoint growth.
Tiered/Feature-Based Pricing
The tiered pricing model groups features into packages like basic, professional, and enterprise. This gives you the flexibility to start at a lower tier and upgrade as your needs evolve.
Typical structure:
- Basic ($89-99/tech/month): Core monitoring, basic patching, remote access, standard reporting
- Professional ($129-159/tech/month): Add automation, multi-OS patching, PSA integration, priority support
- Enterprise ($189-249/tech/month): Add security tools, API access, 24/7 support, dedicated account manager
Example: Five technicians moving from Basic ($89) to Professional ($139) increases costs from $445 to $695 monthly, an extra $3,000 annually for automation and PSA capabilities.
This model lets you start small and upgrade as needed. Check which features are locked to higher tiers before committing.
It also allows vendors to offer more value at each level. While the model supports scalability, MSPs should still review what’s included in each tier, as advanced features or integrations may only be available in higher plans.
Flat-Rate Subscription Pricing
A flat-rate pricing model offers a single monthly or annual fee for the entire platform, regardless of how many users or endpoints you manage.
Some vendors charge $499/month for complete platform access.
Example: An MSP with 800 endpoints and four technicians pays $499 monthly. Under per-endpoint pricing at $3, they'd pay $2,400. Under per-technician at $149, they'd pay $596. The flat rate saves immediately and protects against growth costs.
Growth scenario: Scale to 2,000 endpoints and seven technicians. Flat-rate stays at $499 while per-endpoint jumps to $6,000 and per-technician to $1,043.
This works for fast-growing MSPs, but make sure you completely understand the technical definition of what "unlimited" actually means. Some vendors impose soft caps or charge extra for premium features.
Custom/Quote-Based Pricing
Many RMM vendors hide pricing and require demos for custom quotes based on your size, volume, and requirements.
While vendors claim this allows personalization, it actually enables price discrimination (two similar MSPs paying different rates), prevents comparison shopping, and buries fees. You waste time in sales cycles, can't budget accurately, and often face sticker shock after lengthy evaluations.
If engaging with quote-based vendors, demand:
- All-in monthly cost for your deployment
- Setup, onboarding, and training fees
- How pricing changes at 50%, 100%, 200% growth
- What's included versus extra
- Contract terms and cancellation policies
- Price increase caps
Get multi-year commitments in writing. Renewals often include steep increases when switching costs are high.
How major RMM vendors structure their pricing
Understanding how specific vendors price their platforms can save you thousands in the long run. Here's how some of the most popular RMM tools structure their costs:
Ninja RMM pricing operates on a per-technician model but requires you to request a custom quote, making upfront budgeting difficult. Most MSPs report costs ranging from $129 to $189 per technician monthly depending on feature requirements.
Datto RMM pricing follows a similar quote-based approach. While Datto is known for its disaster recovery capabilities, the RMM component pricing varies significantly based on your endpoint volume and whether you bundle it with their backup solutions.
ConnectWise RMM pricing (ConnectWise Automate) is also customized per MSP. Because of its complex interface, most deployments require paid training sessions, which can add $500-$2,000 to your initial costs.
Kaseya RMM pricing uses a tiered model with custom quotes based on endpoint count and feature selection. Many users report that pricing increases significantly when you need automation or advanced scripting capabilities.
Atera RMM pricing is one of the more transparent options, with clearly published rates starting at $129/technician per month. However, premium features like Mac agent support require upgrading to the $179/month tier.
ManageEngine RMM pricing offers a free version for up to 25 devices, making it attractive for small MSPs. Beyond that threshold, pricing is customized and typically requires a quote.
MSP360 RMM pricing follows a per-endpoint model with tiered rates. While they advertise competitive baseline pricing, costs scale quickly as you add more devices.
In contrast, SuperOps RMM pricing is fully transparent and publicly available. You can see exactly what you'll pay before talking to sales, starting at $99/technician/month for RMM only. Compare how SuperOps stacks up against these platforms in our detailed RMM software comparison.
How much does RMM software actually cost?
Here’s a realistic overview of what you can expect to pay for remote monitoring and management (RMM) software, based on current market data and vendor models.
1. Basic RMM plans
For MSPs just starting out or managing a limited number of endpoints with core monitoring features, pricing can begin at around $2 to $5 per endpoint per month.
Alternatively, on a per-technician model, entry-level plans start at roughly $129 per technician per month when billed annually.
2. Mid-Tier plans
When you require more advanced features such as automation, scripting, patch management across multiple operating systems, or moderate endpoint volume, pricing typically moves into the $129 to $209 per technician per month range.
On a per-endpoint model, you might see pricing in the $4 to $10 per endpoint per month range for mid-sized deployments.
3. Advanced/Unified platforms
For MSPs that need a full suite RMM, PSA, and ITSM integration, automation, analytics, and support for large endpoint volumes, pricing can vary widely, and many vendors offer custom quotes. These tend to start at about $70 to $150+ per technician per month, depending on scope, integrations, and scale.
4. Per-User (Per-Technician) models
In this model, MSPs pay based on the number of users or technicians rather than endpoints. Many models fall in the range of $120 to $180 per technician per month when billed annually for MSP-focused all-in-one tools.
What influences RMM pricing? (Factors that drive costs)
RMM pricing is shaped by several factors that go beyond the base subscription fee. The number of devices you manage, the features you need, and the level of support you choose can all impact how much you pay over time.
Here are some factors that affect how much you’ll pay:
1. Number of endpoints
Most vendors charge per endpoint or offer bundle plans around device volume. A provider charging $2 per endpoint might seem affordable when you’re managing 300 devices at $600 per month, but as you scale to 1,000 endpoints, the cost rises to $2,000 monthly. Pricing that ties directly to endpoint growth can make scalability expensive unless discounts or caps are in place.
2. Feature set and tier level
Each pricing tier typically includes a set of features, from basic monitoring to automation, analytics, and advanced integrations. Starting with a $99 monthly basic plan may work for smaller operations, but as you add automation or remote scripting, available only in a, say, $249 premium plan, monthly costs increase. The ideal tier should match your operational maturity and should provide you with the features you need without paying for tools you’ll rarely use.
3. Add-ons and integrations
Additional modules such as PSA connectors, AI-driven monitoring, or endpoint backup often come as paid add-ons. These improve efficiency but can also inflate your monthly costs. For example, adding a network discovery tool for $50 and a cloud backup module for $75 raises your total by $125 per month, or $1,500 per year. Comparing what’s included versus what’s extra is key when assessing the real value of an RMM platform.
4. Contract length and renewal terms
While annual or multi-year contracts often include discounts, they may also include renewal price hikes or restrictive exit clauses. A vendor offering a 15% discount for a two-year deal at $1,000 per month might also include a 10% renewal increase, raising your cost to $1,210 per month in year three. Reviewing your contract terms early can help prevent budget shocks down the line.
5. Support level
The level of support you choose has a direct impact on total pricing. Most RMM vendors include basic support, typically limited to business hours or ticket-based assistance. However, 24/7 live support, faster response times, or a dedicated account manager often come at an additional cost.
For instance, upgrading to round-the-clock technical assistance or premium onboarding can add around $200-$300 per month. However, if you’re handling a large client base with strict SLAs or managing critical infrastructure where downtime is unacceptable, that added expense can be a smart investment.
6. Scalability requirements
Your growth trajectory determines whether your RMM pricing model remains sustainable as your client base expands.
- Per-endpoint pricing offers flexibility early on but becomes costly as device counts increase.
- Per-user models are predictable for smaller teams but can limit scalability when technician headcount grows.
- In contrast, tiered pricing models are better suited for scaling because they allow you to upgrade gradually as operational needs evolve.
Hidden costs
1. Onboarding and setup fees
Some vendors charge additional fees for account setup, onboarding, or initial configuration support. While these may seem like one-time costs, they can range anywhere from $200 to $1,000 depending on the vendor and service level.
2. Implementation and migration costs
Switching to a new RMM tool often involves importing data, setting up scripts, and integrating with your existing PSA or ticketing system. Vendors may not include this work in the base subscription, leaving you to cover migration costs through internal labor or paid implementation services.
3. Training and certification
Getting your team up to speed isn’t always included in the plan. Some RMM providers charge extra for training sessions, certifications, or advanced support materials. Even if the base training is free, specialized courses for automation or integrations can add hundreds of dollars per technician.
4. Mandatory add-ons
Certain core features like advanced reporting, patch automation, network discovery, or endpoint backup are often positioned as optional add-ons. In reality, MSPs rely on these features to deliver complete service. When each add-on carries an extra monthly fee, your costs can climb rapidly.
Always review the pricing page carefully to confirm which features are truly included in your plan and which will cost extra.
Why do some RMM vendors not display pricing?
If you’ve ever tried comparing RMM platforms, you’ve likely noticed that many vendors keep their pricing hidden. Instead of publishing clear numbers, they ask you to “book a demo” or “request a quote.” Here’s what’s really happening behind the scenes:
What do vendors say?
Most vendors claim that pricing can’t be displayed because it varies based on customization needs, business size, or deployment model. Some argue that MSPs don’t want clients to see their tool costs, while others say that quote-based pricing provides flexibility.
Another common justification is that feature sets differ too much for a standard plan to fit everyone. On the surface, these reasons seem logical, but they rarely reflect the full picture.
What does it actually mean?
In reality, hiding prices gives vendors greater control during the sales process. When pricing is opaque, they can adjust quotes based on perceived budget, discourage comparison shopping, and bury additional fees under layers of customization.
This lack of transparency also allows for inconsistent or discriminatory pricing, where two MSPs of similar size end up paying different rates for the same plan.
Why does this hurt MSPs?
For MSPs, unclear pricing creates real business problems. It wastes time scheduling demos just to get a number, complicates budgeting and forecasting, and often leads to sticker shock after lengthy evaluations. When pricing transparency is missing, it signals that the vendor doesn’t fully trust users with straightforward information.
In contrast, vendors who share clear, upfront pricing build credibility and demonstrate confidence in their product. They are able to turn transparency into a genuine competitive advantage.
Additional read: Popular MSP pricing models and what’s best for your business
How to compare RMM pricing (What to actually look for)
RMM pricing can be difficult to compare if you only look at the headline numbers. The real value lies in understanding what’s included, how costs scale, and what might change over time.
Here’s a structured way to make sure you’re comparing RMM platforms fairly and choosing the one that fits your business best.
1. Build a total Cost of Ownership (TCO) worksheet
Start by calculating what you’ll spend over a full year, not just per month. Include all recurring fees, setup charges, add-ons, support tiers, and renewal increases. This gives you a complete picture of what the RMM tool will actually cost to operate. Comparing only the base price often hides the long-term impact on your margins.
2. Ask these questions before committing:
- Is pricing publicly available or hidden behind a demo?
- What's included in the base price versus add-ons?
- Are there setup fees, training costs, or implementation charges?
- How does pricing change as we add endpoints or users?
- What are the contract terms and cancellation policies?
- Are there price increase caps or unlimited annual adjustments?
3. Compare feature parity, not just price
Two RMM tools may cost the same but deliver very different values. Compare what’s included in each plan like automation, reporting, integrations, patch management, and PSA capabilities before judging affordability.
A slightly higher-priced tool with a broader feature set may actually save you money in the long term by replacing multiple paid add-ons
4. Calculate cost per managed endpoint
Finally, normalize pricing to the cost per managed endpoint. Divide your total monthly spend (including add-ons and support fees) by the number of endpoints you manage. This helps you compare vendors on equal footing and reveals which platform offers better efficiency as your business scales.
Additional read: The hidden cost of disconnected tools
Why is SuperOps RMM pricing the most transparent?
SuperOps RMM pricing is built on transparency and simplicity. You get the option to use a unified PSA-RMM platform with pricing tiers publicly available and easy to understand.
Here’s how it’s structured:
- Standard (PSA Only): $79/technician/month, billed annually
- Standard (RMM Only): $99/technician/month, billed annually (up to 150 endpoints per technician)
- Pro (Unified Basic): $129/technician/month, billed annually
- Super (Unified Advanced): $159/technician/month, billed annually
Here’s why SuperOps stands out:
1. Publicly Available, No-Demo-Required Pricing: SuperOps lists all plans and prices directly on the website. You don’t need to talk to sales to know what you’ll pay.
2. True Unified Platform = Lower Total Cost: SuperOps brings RMM, PSA, and automation tools together in a single platform. Instead of paying for and managing multiple systems, you get everything in one subscription. This simplifies operations and reduces overall costs.
3. All-Inclusive Feature Set: Each SuperOps plan includes the essential tools MSPs rely on like ticketing, automation, patch management, remote monitoring, and reporting. There are no paywalls for core features or unexpected upgrade prompts when you need something critical.
4. Predictable Scaling: Since you know exactly what you are paying for before you even subscribe, you can plan your growth with confidence. As your client base expands or your team takes on more endpoints, SuperOps keeps pricing consistent and easy to forecast.
5. No Setup or Training Fees: Getting started with SuperOps doesn’t come with extra costs. Onboarding, training, and setup are all included in your subscription, allowing your team to get up and running quickly without unexpected expenses or delays.
6. Fair, Fixed-Term Contracts: Lastly, SuperOps contracts are fixed and direct. They do not include hidden renewal clauses or unexpected price hikes once you’ve signed up. Every term is clearly outlined from the start, so you always know what you’re paying and for how long, even before you actually subscribe.
Tired of guessing what your RMM will really cost?
Try SuperOps today and experience transparent pricing, predictable scaling, and a platform built to simplify MSP operations from day one.