We hope you never need this template ever. But keep it in handy just in case—yes, we are talking about reporting a security incident to your clients. Proactive communication helps with damage control, and puts your clients at ease until the issue is resolved.
What does this template include?
✓ An email notifying clients of a security incident.
How to use this template?
✓ Remove the front page and the last page.
✓ Tweak the template to reflect your brand.
✓ Add or remove segments as it suits.
Final disclaimer
With our templates, we want to ensure that you have a great first draft, we repeat a first draft, to start with. While we try to make it as comprehensive as possible, it is no way near a finished document. Sometimes, you will find stuff you won’t ever use in your line of business.
The key is to fine-tune and tweak the downloaded template to suit your business requirements.
And don’t forget to periodically check back and improve the template, so that over time, you will have one go-to template you can use to dramatically improve your MSP experience and fasten process delivery.